Computers & Internet

From the greatest minds in business today comes a groundbreaking new blueprint for executing the next stage of customer-created value. C.K. Prahalad, the world's premier business thinker, and IT scholar M.S. Krishnan unveil the critical missing link in connecting strategy to execution--building orga... More

* Concepts are presented in clear, non-technical jargon. * Presents proven strategies for integrating IT with business strategies to create competitive advantages for organizations. * Current readings and Web links bring basic issues up to date with examples of how successful managers implement IT.... More

What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of evert customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your besiness? Thanks to over six years of ongoing reserch and an investment... More

Customers are the ends of any business. And employees are the means. The concept on h-CRM is based on this fact. This book shows you step-by-step how to create lifelong customers and employees towards creating lifelong happiness and properity.... More

This book addresses the web services arena with a specific agenda of providing information right from covering the fundamental aspects to its deployment and implementation issues. The content is introductory in nature, and covers not only the technology aspects, but also highlights the application s... More