Industries & Professions

Unfortunately, most of us have little sense of our talents and strengths, much less the ability to build our lives around them. Instead guided by our teachers, parents and managers we become experts in our weaknesses and spend our lives trying to repair these flaws, whilst our strengths lie dormant ... More

With over 2.5 million copies sold worldwide, this is a must-have book for all ages Who Moved My Cheese? is an amusing and enlightening story of four characters who live in a maze and look for cheese to nourish them and make them happy. Cheese is a metaphor for what you want to have in life - whether... More

Develop your personal skills by understanding how to sell effectively, with strategies to ensure success. This book includes the basics of selling from preparation through to managing a team, with 5-minute fixes and high-impact techniques plus a simple self-assessment exercise to help monitor progre... More

Summary: This book serves as a reference for individuals interested in knowledge management (KM) and educational issues surrounding KM. It looks at KM as an emerging profession and the need to educate a new generation of knowledge professionals to deal with managing knowledge on the one hand and man... More

‘It’s not people who aren’t credit-worthy. It’s banks that aren’t people-worthy’ —Muhammad YunusMuhammad Yunus, winner of the Nobel Peace Prize in 2006, set up the Grameen Bank in Bangladesh to lend tiny sums to the poorest of the poor, who were shunned b... More

Salespeople are looking for answers.They want them now.They want them fast.They want them free. Buy this book: You'll get two out of three. Every salesperson on the planet, at some point during their sales day, needs an answer or 10 about what to do in a given selling situation. But there's a big di... More

From the greatest minds in business today comes a groundbreaking new blueprint for executing the next stage of customer-created value. C.K. Prahalad, the world's premier business thinker, and IT scholar M.S. Krishnan unveil the critical missing link in connecting strategy to execution--building orga... More

Increase Productivity, profits and your own prosperity!Everyday, thousands of uninspired employees trudge to work, often dooming their companies to failure with their lack of motivation.Gung Ho! Outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. Drawing ... More

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The story of an Area Manager with a rotten service problem and Charlie, his golf-playing Good Fairy, who teaches him how to turn customers into Raving Fans. Charlie introduces business people who have employed a creative approach to service--each elaborating on three particular secrets of service su... More

Satisfied Customers Just Aren’t Good Enough!‘Your customers are only satisfied because their expectations are so low and because no one else is doing better…. If you really want a booming business, you have to create Raving Fans.’Raving Fans! Includes startling new tips and innovative techni... More