Software

The woman missing for five years. The Crime Scene Investigator who finds her. And the serial killer who wants them both dead…When Boston CSI Darby McCormick finds a raving and emaciated woman hiding at the scene of a violent kidnap, she runs a DNA search to identify the Jane Doe. The resul... More

At any given moment, somewhere in the world someone struggles with the same software design problems you have. You know you don't want to reinvent the wheel (or worse, a flat tire), so you look to Design Patterns--the lessons learned by those who've faced the same problems. With Design Patterns, you... More

Tired of reading HTML books that only make sense after you're an expert? Then it's about time you picked up Head First HTML & CSS and really learn HTML. You want to learn HTML so you can finally create those Web pages you've always wanted, so you can communicate more effectively with friends, family... More

Applied C++ is a practical, straightforward guide to developinghigh-quality, maintainable software. It reflects the power of C++, templates,and the Standard Template Library for industrial-strength programming. The tipsand techniques presented in this book will help students improve their languagean... More

What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of evert customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your besiness? Thanks to over six years of ongoing reserch and an investment... More

A practical guide for software developers and development teams, this book features effective and understandable formulas, procedures, and heuristics to help organizations improve their project cost estimates.... More

Customers are the ends of any business. And employees are the means. The concept on h-CRM is based on this fact. This book shows you step-by-step how to create lifelong customers and employees towards creating lifelong happiness and properity.... More