8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T.

Why can’t you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business.nInstead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It’s frustrating!nHow do you build a relationship that puts you firmly in control and producesnthe business results you need?nIn The 8 Things We Hate About IT, Susan Cramm provides the answers.nStart by understanding differences between operational and IT managers—in backgrounds, personality, pressures, and incentives. Cramm explainsnhow differences prevent operational managers and IT managers from communicating what, why, and how they do what they do.nCiting case studies and stories, the author presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners’nperspective, developing a single version of “truth,” and assuming accountability for IT just as you’ve done for management of your firm’s financial and human resources.nBrutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it’s a deeper understanding of human behaviour, including how to apply your leadership skills to the world of IT.