The Art Of Constructive Confrontation

Constructive confrontation is a structured, systematic approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need. Constructive confrontation reduces conflict in the same way it increases accountability; through clear and well-articulated expectations, follow-up, and recognition. Throughout the book, actual script elements are presented for use in constructive confrontation situations. These scripts simplify the process of initiating contact, establishing the context for a conversation, and focusing conversations on goal setting, making confrontation less threatening.


Table of contents :
Introduction.
PART I: Commitment.
1. The Case for Confrontation.
2. The Conversation.
3. The Commitment.
4. The Covenant.

PART II: Confrontation.
5. Confrontation.
6. Staying Positive.
7. Changes and Challenges.
8. Cementing the Bond.

PART III: Celebration.
9. Celebrating the Right Things.
10. Plan for the Peaks.
11. Rewards that Resonate.
12. Building Others.
Index.

Market Description :
· Managers
· Employees


About Author :
John Hoover is a popular speaker and seminar leader. He is a former executive with the Disneyland Entertainment Division and McGraw-Hill and has ten commercially published books to his credit. He has helped numerous companies including Boeing, Delta Air Lines, Hilton Hotels Corporation, IBM, Motorola, Sanyo Fisher, and Xerox engender and sustain internal and external relationships with enhanced organizational behavior and communications strategies. His revolutionary team/task alignment tool, based on composite personality, can be found at www.compositeam.com. Dr. John teaches university classes in organizational behavior and belongs to the Society for Human Resources Management, the American Society of Training and Development, and the Organization Development Network.

Roger P. DiSilvestro is Chairman of Athlon Sports Communications, Inc., a Nashville-based sales, publishing, and sports marketing company. Roger has been instrumental in contributing to the growth of the company and developing new business including the Customer Service Division, the Athlon Mail & Fulfillment operation, and the Direct Division business-to-business communications package. In addition, he was involved in Athlon Sports Communications, Inc. expanding into the Sports Memorabilia business, Creative Sports Marketing, a division of Athlon in Dallas providing agency, marketing, and promotional opportunities to business clients.