Book: The Art Of Software Support 'The Art of Software Support gives you proven, best-in-class, integrated tools and techniques for structuring and operating a customer-focused support organization- and for overcoming the crisis mentality that's so common in support organizations. Whether you're starting a software support or help desk organization, or seeking to improve the one you already have, you'll find invaluable guidance in this book.
Details of Book: The Art Of Software Support Book: The Art Of Software Support
Author: Francoise Tourniaire, Richard Farrell, F. Tourniaire
ISBN: 0135694507
ISBN-13: 9780135694503
, 978-0135694503
Binding: Paperback
Publishing Date: 1996-11-08
Publisher: Prentice Hall Ptr
Number of Pages: 352
Language: English