Book: Assertiveness At Work: A Practical Guide To Handling Awkward Situations, 3/e This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.
Details of Book: Assertiveness At Work: A Practical Guide To Handling Awkward Situations, 3/e Book: Assertiveness At Work: A Practical Guide To Handling Awkward Situations, 3/e
Author: Ken Back
ISBN: 0070588767
ISBN-13: 9780070588769
, 978-0070588769
Binding: Paperback
Publishing Date: 2004
Publisher: Tata Mgraw Hill
Number of Pages: 224
Language: English