“bacal r”

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today`s supercompetitive business economy few things are as crucial to a company`s bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just... More

Performance reviews are too viewed as 'necessary evils'- an obligatory but onerous activity that on one likes. But it doesn`t have to be that way. Manager`s Guide to Performance Reviews details programs ans procedures fo rusing reviews and their results to improve employee morale, reduce managerial ... More

How to Manage Performance provides manager with goal-focused, commonsense techniques to stimulate employee productivity in any environment. This results-based guidebook features 24 invaluable strategies and action steps you can use to communicate the performance you expect from-and the incentives yo... More

(Robert Bacal/How to Manage Performance/0-07-148439-6/). . (Back Cover Copy). . Inspire your people and achieve breakthrough productivity. . . Packed with inside tips on achieving performance levels once thought unattainable, "How to Manage Performance" provides you with the goal-focused, commonsens... More

Techniques for Making Performance Reviews Productive and Positive--for Both Employees "and" Managers. For both managers and employees, performance reviews are too often viewed as "necessary evils"--an obligatory but onerous activity that no one likes. But it doesn't have to be that way. "Manager's G... More

Proven strategies to sharpen your employees' performance and commitment.. . Employee performance is a measurable assetAndshy;Andshy;one that can be managed and maximized like any other asset. "Performance Management "is the comprehensive guidebook on how to establish a communication system to get to... More

A new generation of dynamic therapists is taking a fresh look at what actually heals the patient. In contrast to the classical vision, whose essential feature is intervention by interpretation in an ambience of optimal frustration, Bacal's conception of optimal responsiveness legitimizes a whole rep... More

Set Effective Performance Goals for Your People--Just Look Up the Right Phrase!. . In their previously published, top-selling book "Perfect Phrases for Performance Reviews, "Robert Bacal and Douglas Max" "described "past" employee performance. In "Perfect Phrases for Setting Performance Goals," Baca... More

Writing Performance Reviews is as Easy as Looking Up the Right Phrase!. . Finding the right words to assess and describe your employees' performance is an important--and time consuming--exercise for any manager. "Perfect Phrases for Performance Reviews" provides hundreds of ready-made phrases that y... More

HOW TO SAY THE RIGHT THING AT THE RIGHT TIME. . Every manager and employee has heard the phrase "The customer is always right." But let's face it. Sometimes the customer is misinformed or confused--or just downright difficult to deal with. Even so, customer service is the single most important key t... More