“barshack lior”

"'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop."' -- Jerry Vass, author of "Soft Selling in the Hard World" "'Lior Arussy spins a cautionary tale for the transition companies m" "The Experience" is the journey of a frustrated call center m... More

Desalination is a dynamically growing field with more research, more engineering, more applications, more countries, more people, and with more training programs. This book provides high quality invited reviews on progress in various aspects of the desalination field. It features comprehensive cover... More

"Lior Arussy's new book is another great addition to his work on the theme of improving the customer experience to build lasting and profitable customer relationships. Recommended to both those working on corporate customer strategy and line managers. Strong practical advice from an industry visiona... More

Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as... More

Brilliant full-color photos explore Spain's varied geography from the Cantabrian Mountains in the north to the southern Sierras and the vast rivers and coastal regions of the Atlantic and the Mediterranean, revealing Spain's many natural wonders and exciting cities.... More

Spain's history, climate, and geography have shaped many of the customs and practices of its people. This fascinating new book follows the history of Spain's many cultural groups and portrays modern daily life. Traditional foods and entertainment, such as bullfighting, are also featured. Full-color ... More