“bee frances roland”

Constructive Feedback plays a vital role in enhancing performance and relationships. The authors help you identify when to give feedback, how best to give it, and how to receive and use feedback yourself. They offer sound, practical advice on: • distinguishing between ‘destructive’ criticism a... More

Traditional directive training and the handling of group sessions can often stifle initiative and spontaneous responses to change. Dynamic organisations now recognise that facilitative approaches tap into reserves of experience and potential, empowering individuals and groups to take responsibility ... More

Customer Care will help you understand why caring for your customers is so important; how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: • focus on your customers and the services you provide â... More

Training needs must be driven from business needs and a corporate strategy developed in response to internal and external stimuli. Once the need has been clearly specified, all the more technical issues fall easily into place. The evaluation process then allows managers to assess whether training ha... More

"Bee Wilson is a terrific writer who tells great stories, and her book could not be more timely given what's going on in the Chinese food industry today."--Marion Nestle, author of "Food Politics" and "What to Eat""No other book tells the history of food adulteration in this way. "Swindled" is ambit... More

To surrender your baby boy under duress to the care of strangers, and to lose another child to illness only days after giving birth, are two of the greatest tragedies any woman can be faced with. In this heart-stopping family saga, emotional upheavals and dramatic disclosures are the key points in a... More

"TOGETHER AGAIN-A Relationship Story" By Jay Bee "'There are things we want, and need to accomplish for ourselves," I said to her, 'not as a parent or spouse. We are put on this earth alone, and we will go out alone, not with anyone else standing next to us or helping us. Family and relationships ar... More