“bee”

Traditional directive training and the handling of group sessions can often stifle initiative and spontaneous responses to change. Dynamic organisations now recognise that facilitative approaches tap into reserves of experience and potential, empowering individuals and groups to take responsibility ... More

Training needs must be driven from business needs and a corporate strategy developed in response to internal and external stimuli. Once the need has been clearly specified, all the more technical issues fall easily into place. The evaluation process then allows managers to assess whether training ha... More

Customer Care will help you understand why caring for your customers is so important; how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: • focus on your customers and the services you provide â... More

Constructive Feedback plays a vital role in enhancing performance and relationships. The authors help you identify when to give feedback, how best to give it, and how to receive and use feedback yourself. They offer sound, practical advice on: • distinguishing between ‘destructive’ criticism a... More

Ever since men first hunted for honeycomb in rocks and daubed pictures of it on cave walls, the honeybee has been seen as one of the wonders of nature: social, industrious, beautiful, terrifying. No other creature has inspired in humans an identification so passionate, persistent, or fantastical."Th... More