Best Practices

What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of evert customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your besiness? Thanks to over six years of ongoing reserch and an investment of U S D 30 million, Arthur Andersen has created its Global Best Practives Database to unconver breathrough thinking at world-class companies. Covering hundreds of companies worldwide, with 30,000 pages of active, documented data, it provides a uniquely authoritative source of imformation. Now, in Best PRactices,Arthur Andersen for the first time shares its undestanding of how more than forty of these best practices companies focus on their customers, create growth, inspiration, business people will learn how to diagnose the processe in place in their own organizations and determine how best to improve them, adpating and applying what these best-practices companies excel at. Comprehensive and on the cuttin-edge, Best Practices is an invaluable information resource and a stimulating guide to making you business a success