Business Correspondence And Report Writing:a Practical Approach To Business And Technical Communication

1. Nature of Communication

2. Communication Technology

Part II : Business Correspondence

3. Principles of Letter Writing

4. Structure and Layout

5. Planning a Letter

6. Quotations, Orders and Tenders

7. Sales Letters

8. Claim and Adjustment Letters

9. Credit and Collection Letters

10. Handling Correspondence

11. Social Correspondence

Part III : Report Writing

12. Business Report

13. Structure and Layout

14. Planning and Preparation

15. Elements of Style

16. Use of Illustrations

17. Technical Description

18. Writing the Report

19. Specimen Reports

20. Oral Presentation

Part IV : Other Business Communications

21. Technical Proposal

22. Memorandum

23. Notices, Agenda and Minutes

Part V : Job-Getting Process

24. Application Letter

25. Employment Interview

26. Group Discussion

Part VI : Reading and Listening Skills

27. Reading Comprehension

28. Precis Writing

29. Effective Listening

Part VII: Grammar, Usage, and the Mechanics of Writing

30. Grammar and Usage - A Review

31. Words Often Confused

32. Words Frequently Misspelt

33. Punctuation and Capitalization

34. Abbreviations and Numerals

35. Proofreading

36. Using the Library

Appendices

Appendix A : List of Business Terms

Appendix B : Self-Assessment Quiz

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