Business & Investing

Meet Fred. In his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile handling the mail - and s... More

Increase Productivity, profits and your own prosperity!Everyday, thousands of uninspired employees trudge to work, often dooming their companies to failure with their lack of motivation.Gung Ho! Outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. Drawing ... More

Satisfied Customers Just Aren’t Good Enough!‘Your customers are only satisfied because their expectations are so low and because no one else is doing better…. If you really want a booming business, you have to create Raving Fans.’Raving Fans! Includes startling new tips and innovative techni... More

The story of an Area Manager with a rotten service problem and Charlie, his golf-playing Good Fairy, who teaches him how to turn customers into Raving Fans. Charlie introduces business people who have employed a creative approach to service--each elaborating on three particular secrets of service su... More

From the bestselling author Robert Greene comes a brilliant distillation of the strategies of war that can help us gain mastery in the modern world. Greene’s first two groundbreaking guides, The 48 Laws of Power and The Art of Seduction, espouse profound, timeless lessons from the events of histor... More

* Concepts are presented in clear, non-technical jargon. * Presents proven strategies for integrating IT with business strategies to create competitive advantages for organizations. * Current readings and Web links bring basic issues up to date with examples of how successful managers implement IT.... More

Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical company maxim is " Hire people with a sense of humor, " and in-flight meals are never served--just sixty million bags of peanuts a year.... More

Who makes most money from the demand for cappuccinos early in the morning at Waterloo Station? Why is it impossible to get a foot on the property ladder? How does the Mafia make money from laundries when street gangs pushing drugs don’t? Who really benefits from immigration? How can China, in jus... More

A "Wall Street Journal" reporter and editor provides an accessible, entertaining approach to understanding investing, taking readers on a journey through a year in the life of a stock.Karen Blumenthal, like most people, is mystified by the stock market. Just why is it, she wonders, that seemingly go... More

What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of evert customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your besiness? Thanks to over six years of ongoing reserch and an investment... More

The "BusinessWeek" bestseller, now in paperback. "Pour Your Heart Into It" tells the story of how small-company values, passion, and integrity turned six local coffee stories into the Starbucks chain.--"Fortune".A clear illustration of the principles that created the Starbucks phenomenon.... More

How anyone can be more effective with less effort by learning how to identify and leverage the 80/20 principle--the well-known, unpublicized secret that 80 percent of all our results in business and in life stem from a mere 20 percent of our efforts. The 80/20 principle is one of the great secrets o... More

These 366 daily readings have been harvested from Drucker's lifetime of work. At the bottom of each page, the reader will find an action point that spells out exactly how to put Drucker's management ideas into practice.Revered management thinker Peter F. Drucker is our trusted guide in this thoughtf... More

The theme for the leadrship initiative for 2004 was India and the World: A Blueprint for Partnership and Growth. Held in New Delhi in November, speakers at the initiative included Prime Minister Dr Manmohan Singh, United Progressive Alliance Chairperson Sonia Gandhi, former British Prime Minister Jo... More

The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota... More

"Oh, screw it, let's do it." That's the philosophy that has allowed Richard Branson, in slightly more than twenty-five years, to spawn so many successful ventures. From the airline business (Virgin Atlantic Airways), to music (Virgin Records and V2), to cola (Virgin Cola), to retail (Virgin Megastor... More