S-business: Reinventing The Services Organization Review by Sudhakar senHordes & Alexander had done extensive research before writing this book, and I will recommend every person in service industry to read this book, it will enable reader to understand the framework & give strategic insight in management of service business, This book also gives insight into Culture, This is a very good book to read This book was one of our reference book in Management of Service Business as part of Strategic Management (ePSM) at IIM Kozhikode. - sudhakarsen@gmail.com