Details of Book: Business Process Mapping: Improving Customer Satisfaction Book: Business Process Mapping: Improving Customer Satisfaction
Author: J. Mike Jacka, Paulette J. Keller
ISBN: 0470444584
ISBN-13: 9780470444580
, 978-0470444580
Binding: Hardcover
Publishing Date: Jul 2009
Publisher: John Wiley & Sons
Number of Pages: 322
Language: English