Details of Book: Business Process Mapping Workbook: Improving Customer Satisfaction Book: Business Process Mapping Workbook: Improving Customer Satisfaction
Author: J. Mike Jacka, Paulette J. Keller
ISBN: 0470446285
ISBN-13: 9780470446287
, 978-0470446287
Binding: Paperback
Publishing Date: Jul 2009
Publisher: John Wiley & Sons
Number of Pages: 255
Language: English