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For CAIIB Retail Banking (English) 1st Edition

Language: English
Length: 328 Pages
Publisher: Macmillan Publishers India Litd
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For CAIIB Retail Banking (English) 1st Edition (Paperback) Price: Rs.265

Retail Banking has become a very important component in the business mix of banks. Retail Banking offers multiple comfort factors for banks to do business. Large and divergent customer base across income segments offers huge scope for banks to develop and offer multiple products and services. In addition to traditional products and services offered by banks over the years, the retail model has undergone rapid innovation in the past decade with regard to products, processes, people and technology.

Technology has become the driver for retail banking explosion, and technology products like ATM, Internet Banking, Mobile Banking, Card products like Debit Cards, Credit Cards and remittance products like RTGS and NEFT are making their presence felt in the retail space. Banks are embracing different strategies, redesigning their conventional business silos, reengineering their channels, products and services to increase the share of the customer wallet.

In this scenario, it is imperative that every present-day banker is updated with these concepts and this book is an attempt to achieve that objective. The book covers the different dimensions of retail banking and presents a broad canvas containing the important facets of retail banking.

About the Author
Indian Institute of Banking & Finance (IIBF) formerly The Indian Institute of Bankers, established in 1928, is a professional body of banks, financial institutions and their employees in India. During its 82 years of service, IIBF has emerged as a premier institute in banking and finance education for those employed in the sector, aiming for professional excellence. Since its inception, the Institute has awarded over 5 lakh banking and finance qualifications, viz; JAIIB, CAIIB, Diplomas and Certificates in specialized areas. The pedagogy of Distance Learning offered by the Institute comprises (i) publishing specific courseware for each paper/examination; (ii) publishing work books; (iii) holding tutorials through accredited institutions; (iv) organizing contact classes; (v) conducting virtual classes; (vi) offering e-learning through portal; (vii) organizing campus training for selected courses, etc.

Table of Contents


  • Retail Banking – Introduction
  • Retail Banking – Role within the Bank Operations
  • Applicability of Retail Banking Concepts and Distinction Between Retail and Corporate/Wholesale Banking 


  • Customer Requirements 
  • Product Development Process
  • Credit Scoring
  • Important Retail Asset Products
  • Credit and Debit Cards
  • Remittance Products


  • Marketing in Retail Banking
  • Delivery Channels in Retail Banking
  • Delivery Models
  • Customer Relationship Management in Retail Banking
  • Service Standards for Retail Banking
  • Technology in Retail Banking


  • Recovery of Retail Loans
  • Securitisation
  • Other Issues in Retail Banking


  • Lender’s Appraisal Procedure
  • Securitisation – Mortgage Backed Securities
  • Housing Finance and Tax Planning
  • Mortgage Advice
  • Valuation of Real Property

Specifications of For CAIIB Retail Banking (English) 1st Edition (Paperback)

Authored By Finance, Indian Institute Of Banking, Amp
Book Details
Publisher Macmillan Publishers India Litd
Imprint Macmillan Publishers India
Publication Year 2010
ISBN-13 9780230330511
ISBN-10 0230330517
Language English
Edition 1st
Binding Paperback
Number of Pages 328 Pages
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24 Jun 2014
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Thanks for the timely delivery!

I ordered this book one week before my exam, having been unable to find it in local stores. I was very doubtful if i will receive it on time. But i received it in just 2 days.
I made the best use of the book and cleared the exam, thanks to Flipkart !

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14 May 2014
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Prompt delivery.. Excellant Condition

Book was not available in any stores here in hyd.. Thankfully found it on Flipkart.. Received the book in 3 days of order. Book was in good condition.. Package was good.. Single invoice concept is good (Previously used to get 2-3 copies of same invoices).. Got a bookmark too.. Thank you flipkart :P

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02 Mar 2014
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gr8 service by flipkart. got book in 3rd day intact and well packed. nice book for people appearing caiib

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    Book: For CAIIB Retail Banking (English) 1st Edition by
    ISBN Number: 0230330517, 9780230330511, 978-0230330511


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