The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center

(Paperback - 20112003)
by

Keith Dawson

 (Author)
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Publisher: Cmp



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Book: The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center
Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment and software to managing agents, monitoring productivity, and enhancing customer relationships.

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. "The Call Center Handbook" is a complete guide to starting, running, and im
Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
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Details of Book: The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center Book: The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center
Author: Keith Dawson
ISBN:

1578203058


ISBN-13:

9781578203055

,

978-1578203055


Binding: Paperback
Publishing Date: 20112003
Publisher: Cmp
Number of Pages: 283
Language: English
2 States: The Story Of My Marriage by Chetan BhagatFourth book by the bestselling author Chetan Bhagat.
2 States is a story about Krish and Ananya. They are from two different states of India, deeply in love and want to get married. Of course, their parents don’t agree. To convert their love story into a love marriage, the couple have a tough battle in front of them.

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    Book: The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center by Keith Dawson
    ISBN Number: 1578203058, 9781578203055, 978-1578203055