Book: The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment and software to managing agents, monitoring productivity, and enhancing customer relationships.
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. "The Call Center Handbook" is a complete guide to starting, running, and im
Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Details of Book: The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center Book: The Call Center Handbook: The Complete Guide To Starting, Running, And Improving Your Call Center
Author: Keith Dawson
ISBN: 1578203058
ISBN-13: 9781578203055
, 978-1578203055
Binding: Paperback
Publishing Date: 20112003
Publisher: Cmp
Number of Pages: 283
Language: English