“carl sewell”

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on ... More

Dr. Carl Sagan takes us on a great reading adventure, offering his vivid and startling insight into the brain of man and beast, the origin of human intelligence, the function of our most haunting legends--and their amazing links to recent discoveries."A history of the human brain from the big bang, ... More

Carl Sagan, writer and scientist, returns from the frontier to tell us about how the world works. In his delightfully down-to-earth style, he explores and explains a mind-boggling future of intelligent robots, extraterrestrial life and its consquences, and other provocative, fascinating quandries of... More

The best-selling science book ever published in the England language, COSMOS is a magnificent overview of the past, present, and future of science. Brilliant and provocative, it traces today's knowledge and scientific methods to their historical roots, blending science and philosophy in a wholly ene... More

In December, 1999, a multinational team journeys out to the stars, to the most awesome encounter in human history. Who -- or what -- is out there?In "Cosmos," Carl Sagan explained the universe. In "Contact," he predicts its future -- and our own.In December, 1999, a multinational team journeys out t... More

The Mafia Encyclopedia, third edition offers an unflinching survey of the mob`s most influential personalities; their power struggles, crimes and rackets; and their unique culture and jaragon. Completely updated to cover the five main Mafia families, the history of the Mafia, current cases, internat... More

Gainsharing is an incentive system that rewards that employee for improving the performance of their organization by promptly sharing the value of that improvement between the employees and the organization on a predetermined formula. Gainsharing would not continue to exist without its thoroughly de... More

The person who most needs the information from a performance Information measurement system is the person doing the work. Prompt or even real-time feedback to a water can result in an immediate modification in the manner of working that can lead to better results. Ironically, in practice, the line w... More

Hiaasen's first book for young readers--a Newbery Honor Book--involves new kids, bullies, alligators, and pint-sized owls in a hilarious Floridian adventure. Now repackaged.Unfortunately, Roy's first acquaintance in Florida is Dana Matherson, a well-known bully. Then again, if Dana hadn't been sinki... More

Carl Bernstein's stunning portrait of Hillary Rodham Clinton shows us, as nothing else has, the true trajectory of her life and career with its zigzag bursts of risks taken and safety sought. Marshaling all the skills and energy that propelled his history-making Pulitzer Prize reporting on Watergate... More