“cathy lake”

'Mastering Project Management' takes a practical, action-centered approach to developing core skills, and features tools for effective action including: Activity, Action checklist, Key learning point, Key question, Key management concept. 'Mastering Project Management' enables the busy manager to re... More

"The Commercial Manager" is the complete handbook for practitioners across all sectors of commerce and industry and covers every aspect of this multi-faceted role. Written by authors with wide practical experience, "The Commercial Manager" offers expert, accessible and practical guidance on all the ... More

Activities Management is a comprehensive guide to running a smooth and successful operation. It includes: * practical help on how to plan and manage work;* health and safety in the workplace;* environmental considerations that today's supervisor needs to know. The Team Leader Development Series is ... More

This book shows you how to operate your business so that you can deliver what your customers want while spending less and boosting profits. Find out how to conduct powerful research so you can focus your activities, how to pick the right level of service so that you spend exactly the right amount, h... More

this book provides practical and straightforward tools and techniques to show you how to analyse your business in a way that makes the real drivers of future success clear. It equips you with unique approaches that make weighty decisions remarkably easy. 17 key analysis tools and a step-by-step guid... More

The concept of the "internal consultant" is now gaining considerable ground as managers in support functions seek to redefine their role and effectiveness. The emphasis that it places on moving from a "colleague" to a "client" perspective within the business can bring major benefits to both adviser ... More

Commercial and competitive pressures place ever greater demands on the project manager and their team. Each project presents its own challenges--size, technical complexity, risk, timescale--and professional management skills of the highest order are needed to ensure success.To be fully effective, pr... More