Communicate with Confidence, Revised and Expanded Edition: How to Say  (English, Paperback, Booher Dianna)

The classic business communication guide?updated for smart phones, social media, and other digital platforms

Communicate clearly, tactfully, and confidently in any situation, including:

• Being persuasive
• Running productive meetings
• Asking the right questions
• Coaching
• Negotiating
• Resolving conflicts
• Responding to insults
• Offering praise
• Delegating responsibilities
• Crossing cultural divides
• Networking at events

Table of Contents
1. Establishing Your Credibility
2. Conversing One on One
3. Making Small Talk a Big Deal
4. Winning People Over to Your Way of Thinking: Being Persuasive
5. Holding Your Own in Meetings, but Working as a Team
6. Listening Until You Really Hear
7. Asking the Right Questions Without Being Intrusive
8. Answering Questions so People Understand and Remember What You Say
9. Saying No and Giving Other Bad News Without Damaging the Relationship
10. Apologizing (and Accepting Apologies) Without Groveling or Grit
11. Giving Feedback and Criticizing Without Crippling
12. Taking the Sting Out of Negative Feedback or Criticism Leveled at You
13. Giving Advice or Coaching That Someone Can Really Use
14. Getting Advice or Coaching That's Helpful
15. Negotiating so Everyone Feels Like a Winner
16. Resolving Your Conflicts Without Punching Someone Out
17. Mediating Others' Conflicts Without Getting Caught in the Line of Fire
18. Responding to Insults, Boasting, Insensitivity, Gossip, and Other Goofs Hurled at You
19. Praising (and Accepting Praise) so Your Comments Carry Weight
20. Delegating and Giving Instructions so "Nothing Falls Through the Cracks"
21. Minimizing Cross-Talk Between Men and Women
22. Crossing the Cultural Gulf
23. Syncing Your Body Language with Your Words
24. Presenting Yourself Online Through Social Media
25. Communicating Common Courtesy: Etiquette Matters