Counselling Skills For Managers

In the competitive business world today, a lot of pressure is being exerted on many of the employees of an organization, and the consequent stress and strain affect their physical and mental health. Thus, there is a need for proper and timely counselling skills for such employees. The objective of counselling is to ease work pressure and make the work more result oriented and render the work environment more congenial, conducive and, above all, enjoyable. This text shows that managers have to be fully equipped to handle such situations as employees need professional help as well as emotional and mental support. This handy text describes to the readers how they can acquire counselling skills and apply these skills effectively to practical situations. This reader-friendly text includes Case Studies that help students place theory and skills in context as also personal development exercises to promote self-awareness and good practice. The book will enable students to: • Discern when it is appropriate to use counselling skills. • Define and identify counselling skills. • Recognize the personal dilemmas managers may face when called upon to counsel colleagues. • Know when it is appropriate to refer staff to professional organizations. Intended primarily as a text for students of management and organizational psychology, the book would also be an invaluable aid to practising managers and even supervisors.