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NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!
Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.
New research demonstrates that these disappointments are not just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:
Introduction: What's a Crucial Confrontation?
And Who Cares?
Part One: Work on Me First
What to Do before a Crucial Confrontation
Chapter 1: Choose What and If
How to Know What Crucial Confrontation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right before Opening Your Mouth
Part Two: Confront with Safety
What to Do during a Crucial Confrontation
Chapter3: Describe the Gap
How to Start a Crucial Confrontation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked, Scream, or Sulk
Part Three: Move to Action
What to Do after a Crucial Confrontation
Chapter 7: Agree on a Plan and Follow Up
How to. Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The Twelve "Yeah-Buts"
How to Deal with the Truly Tough
|Publisher||Tata Mcgraw Hill Education Private Limited|
|Number of Pages||304 Pages|
|Author||Ron McMillan, Kerry Patterson, Joseph Grenny, Al Switzler|