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Crucial Confrontations (English) 1st Edition

Language: English
Length: 304 pages
Publisher: Tata Mcgraw Hill Education Private Limited
Rs. 370
List Price

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Table of Contents

Introduction: What's a Crucial Confrontation?
And Who Cares?

Part One: Work on Me First

What to Do before a Crucial Confrontation
Chapter 1: Choose What and If
How to Know What Crucial Confrontation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right before Opening Your Mouth

Part Two: Confront with Safety

What to Do during a Crucial Confrontation
Chapter3: Describe the Gap
How to Start a Crucial Confrontation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked, Scream, or Sulk

Part Three: Move to Action

What to Do after a Crucial Confrontation
Chapter 7: Agree on a Plan and Follow Up
How to. Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The Twelve "Yeah-Buts"
How to Deal with the Truly Tough

Specifications of Crucial Confrontations (English) 1st Edition (Paperback)

Book Details
Publisher Tata Mcgraw Hill Education Private Limited
ISBN-10 0070600058
Edition 1stEdition
Number of Pages 304 Pages
Publication Year 2005
Language English
ISBN-13 9780070600058
Binding Paperback
Author Ron McMillan, Kerry Patterson, Joseph Grenny, Al Switzler
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