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Crucial Confrontations (English) 1st Edition

(Paperback)
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Language: English
Length: 304 pages
Publisher: Tata Mcgraw Hill Education Private Limited

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Crucial Confrontations (English) 1st Edition (Paperback) Price: Rs. 260

NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments are not just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:

  • Permanently resolve failed promises and missed deadlines
  • Transform broken rules and bad behaviors into productive accountability
  • Strengthen relationships while solving problems

Table of Contents

Introduction: What's a Crucial Confrontation?
And Who Cares?

Part One: Work on Me First

What to Do before a Crucial Confrontation
Chapter 1: Choose What and If
How to Know What Crucial Confrontation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right before Opening Your Mouth

Part Two: Confront with Safety

What to Do during a Crucial Confrontation
Chapter3: Describe the Gap
How to Start a Crucial Confrontation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked, Scream, or Sulk

Part Three: Move to Action

What to Do after a Crucial Confrontation
Chapter 7: Agree on a Plan and Follow Up
How to. Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The Twelve "Yeah-Buts"
How to Deal with the Truly Tough

Specifications of Crucial Confrontations (English) 1st Edition (Paperback)

Book Details
Publisher Tata Mcgraw Hill Education Private Limited
ISBN-10 0070600058
Edition 1stEdition
Number of Pages 304 Pages
Publication Year 2005
Language English
ISBN-13 9780070600058
Binding Paperback
Contributors
Author Ron McMillan, Kerry Patterson, Joseph Grenny, Al Switzler

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