Cart (0)
Digital Cart (0)
Home  >  Books  >  Fiction & Non-Fiction  >  Business, Investing and Management  >  Management  >  Consumer Behavior  >  CUSTOMER IN THE BOARDROOM (English) 1st Edition...
Buy CUSTOMER IN THE BOARDROOM (English) 1st Edition: Book
Web Reader
Now you can read Flipkart eBooks on various web browsers
Android
Install Flipkart eBooks App on your Android(2.2 or higher) devices from Google Play Store
iOS
Install Flipkart eBooks App on your iOS devices from App Store
Windows Phone 8
Install Flipkart eBooks App on your Windows Phone 8 devices from Store

CUSTOMER IN THE BOARDROOM (English) 1st Edition

Hardcover
Language: English
Length: 260 Pages
Publisher: Sage Publications
Rs. 550
Inclusive of taxes
(Free delivery)
7 Sellers from Rs 468
Seller: WS Retail
84% positive feedback [?]
(3,488,617 ratings)
Buy any book and get Free Delivery. View Details This offer is valid for Seller: 'WS Retail' till the offer ends.
COMBO OFFER: Exciting combos available View combos
In Stock.
Standard delivery in 2-3 business days. [?]
Faster Delivery may be available
[?]
Get it by Tomorrow
10 hrs 36 mins left
90 per item
Enter Pincode and Check Availability in your city
Choose this delivery option in checkout
More about Faster Delivery Options
Check your delivery options:
Pincode: Change
Shipping to: Change
More sellers selling this product on flipkart.com [?]
Rs. 468
(Free delivery)
In Stock.
Standard delivery in 6 to 7 business days.
Seller: Atlantic
82% positive feedback [?]
(328 ratings)
30 Day Replacement Guarantee [?]
In Stock.
Standard delivery in 7 to 8 business days.
Seller: FleepBooks
58% positive feedback [?]
(136 ratings)
30 Day Replacement Guarantee [?]

CUSTOMER IN THE BOARDROOM (English) 1st Edition (Hardcover) Price: Rs.550

Is the Customer In Your Boardroom?

The business strategies of most companies in India are marked by the supply-sided, tunnel vision of the market and obsessively competitor-centred approaches.

Customer in the Boardroom? highlights the need for companies to embed customer centricity into the heart of their business strategy development process, if they are to continue to grow profitably and secure their future.

Rama Bijapurkar presents a compelling treatise on how to develop business strategy around the world of customers rather than the world of competitors. She draws a sharp distinction between the ‘market = industry size’ and the ‘market = customers with needs’ bases for developing business strategy.

The book proposes Customer-Based Business Strategy (CBBS), a lucid and simple framework for the successful assimilation of customer-centricity in business strategy. The framework provides a blueprint for defining and choosing market segments, developing rivalry propositions, creating value delivery systems, reading markets and gaining customer insight, reading macro trends, strengthening strategy foundation analyses, removing organizational roadblocks and more.

The book draws on the author’s vast experience in consulting and teaching and places equal emphasis on both the theory and the practice of bringing the customer into the boardroom.

The text is replete with anecdotes, examples and cases from India Inc. and is equally applicable to both B2B and B2C businesses. Written in the author’s inimitable and accessible style, the text is an effortless and effectual read.

Within these pages exists the roadmap for developing winning businesses strategy that enables businesses to beat competitors by providing value to the customer, in a way that competitors will find hard to imitate.

About the Author
Rama Bijapurkar
is one of India’s most respected thought leaders on market strategy. She is also a keen commentator on social and cultural changes in liberalizing India. She has her own market strategy consulting practice and works with an impressive list of Indian and global companies, guiding the development of their business-market strategy. She describes her mission as bringing ‘market focus to business strategy’.

Rama writes and speaks extensively in global forums on emerging market strategy and on India’s Consumer Economy. She serves or has served as an independent director on the boards of leading Indian companies like Infosys Technologies, CRISIL, Axis Bank, Godrej Consumer Products, Mahindra Holidays & Resorts India Ltd., Bharat Petroleum. An alumna of the Indian Institute of Management, Ahmedabad (IIMA), India, Rama continues to be involved with her alma mater, where she is a visiting faculty and also serves on the board of governors.

Rama’s work experience has been in market research and strategy consulting and includes McKinsey & Company, MARG (now Nielsen India), MODE Services (now TNS India) and full-time consulting with Hindustan Lever (now Hindustan Unilever Ltd). She holds a Post Graduate Diploma in Management from IIMA, and a Bachelor of Science (Honours) in Physics from University of Delhi, India.

Her last book, We Are Like That Only: Understanding the Logic of Consumer India (Indian edition by Penguin), has been well-received and favourably reviewed. The international edition is titled Winning in the Indian Market: Understanding the Transformation of Consumer India (John Wiley & Sons). www.bijapurkar.com

Table of Contents

  • Preface and Acknowledgement
  • Prologue
  • Introduction
  • Thinking about Business Strategy and Where ‘Customer’ Fits into It
  • The Customer Based Business Strategy Framework
  • The WHERE to Compete Decision (OR Deciding Strategic Market Priorities)
  • The HOW to Compete Decision
  • Designing the Value Package and Value Delivery System
  • The Science and Art of Strategic Business—Market Segmentation
  • Consumer Insight for Shaping Business Strategy
  • Foundation or Baseline Analyses for Strategy Development
  • Putting Customer Based Business Strategy into Practice in Organizations
  • Appendix
  • Bibliography
  • Index

Specifications of CUSTOMER IN THE BOARDROOM (English) 1st Edition (Hardcover)

Contributors
Author Rama Bijapurkar
Book Details
Publisher Sage Publications
Imprint Response Books
Publication Year 2012
ISBN-13 9788132106357
ISBN-10 8132106350
Language English
Edition 1stEdition
Binding Hardcover
Number of Pages 260 Pages
Series & Set Details
Series Name Response Books
Dimensions
Width 6 inch
Height 9 inch
Length 9 inch
Weight 558 g
Please note: All products sold on Flipkart are brand new and 100% genuine

Book Reviews of CUSTOMER IN THE BOARDROOM (English) 1st Edition

4.3
Average Rating
Based on 3 ratings

Have you used this product?

Rate it now.
No reviews available.
    Book: CUSTOMER IN THE BOARDROOM (English) 1st Edition by Rama Bijapurkar
    ISBN Number: 8132106350, 9788132106357, 978-8132106357

PAYMENT METHOD

POWERED BY
Loading ...