Customer-centered Supply Chain Management - A Link-by-link Guide

In today's environment of globalism and blink-of-the-eye technological change, manufacturing companies must constantly ask themselves these tough questions: Do we have the best suppliers at the lowest possible price? Are we getting and sending materials as quickly as possible? Do the voices of our customers resonate in our processes? Are customers satisfied with our products?

Transforming a company's "supply chain" (that is, every step from procuring raw materials to shipping final products) into an optimally efficient, customer-satisfying process is one of the major demands of our day. This book provides a pragmatic, step-by-step guide to transforming a supply chain. In great detail, it provides a complete "bridge" to facilitate change:
-- creating outcome-driven tasks and processes
-- retooling the organization's structure and business strategy
-- setting up effective people/responsibility charts
-- incorporating technology for maximum benefit
-- creating performance-based rewards
-- measuring the results.