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The Customer Is Ceo: How To Measure What Your Customers Want-and Make Sure They Get It
(Hardcover - 1997)by Write a Review
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Publisher: Amacom Publishers
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Book: The Customer Is Ceo: How To Measure What Your Customers Want-and Make Sure They Get It
Being a customer-centered company means a lot more than simply measuring customer satisfaction. It means focusing all assets and decisions on the customer's wants and needs. In other words, treating them like top dog. The Customer Is CEO supplies a framework for shifting to a strategic new customer focus. It will enable executives and managers to:
- evaluate where they are now
- determine what functional departments, like human resources, finance, production, and plant operations, need to be doing to become more customer-focused
- craft a compelling vision statement for the company
- relate customer satisfaction to quality, reengineering, the learning organization, teamwork, leadership -- and more
Book Reviews of The Customer Is Ceo: How To Measure What Your Customers Want-and Make Sure They Get It
No Reviews Yet! Be the first one to review this book.Details of Book: The Customer Is Ceo: How To Measure What Your Customers Want-and Make Sure They Get It Book: The Customer Is Ceo: How To Measure What Your Customers Want-and Make Sure They Get It
Author: Forler Massnick
ISBN:
ISBN-13:
Binding: Hardcover
Publishing Date: 1997
Publisher: Amacom Publishers
Number of Pages: 239
Author: Forler Massnick
ISBN:
0814403468
ISBN-13:
9780814403464
,978-0814403464
Binding: Hardcover
Publishing Date: 1997
Publisher: Amacom Publishers
Number of Pages: 239
Related Tags ceo customer focus
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2 States is a story about Krish and Ananya. They are from two different states of India, deeply in love and want to get married. Of course, their parents don’t agree. To convert their love story into a love marriage, the couple have a tough battle in front of them.
Order now at 32% Discount
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Book: The Customer Is Ceo: How To Measure What Your Customers Want-and Make Sure They Get It by Forler Massnick
ISBN Number: 0814403468, 9780814403464, 978-0814403464