Book: Customer Loyalty, Guaranteed: Create, Lead, And Sustain Remarkable Customer Service An organization's commercial success is incumbent upon making customers feel valued. CUSTOMER SERVICE GUARANTEED shows leaders at all levels how to awaken the "spirit to serve" in every employee. Included are: The seven customer service personalities that build unbreakable customer loyalty and how to manage them; Leadership practices that organizations must embrace to be service superstar; Practices for maintaining remarkable service over the long-term. Provides examples from the most customer -centric organizations including Ritz-Carlton Hotels and Banco Popular.
Details of Book: Customer Loyalty, Guaranteed: Create, Lead, And Sustain Remarkable Customer Service Book: Customer Loyalty, Guaranteed: Create, Lead, And Sustain Remarkable Customer Service
Author: Chip R. Bell, John R. Patterson
ISBN: 1598694685
ISBN-13: 9781598694680
, 978-1598694680
Binding: Paperback
Publishing Date: 2007/11/01
Publisher: Adams Media Special Priced Titles
Number of Pages: 256
Language: English