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The Customer Management Scorecard: Managing Crm For Profit
(Hardcover - Jan 2003)by Write a Review
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Publisher: Kogan Page
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Book: The Customer Management Scorecard: Managing Crm For Profit
Given the big budgets that are attached to customer management (CM) initiatives, it's not surprising that companies are keen to see a good level of return on investment. But many companies, especially large ones, are finding that they are not adding value through their CM programs. Conversely, those companies that have focused on improving their CM are seeing significant benefits, as this book clearly shows.
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Details of Book: The Customer Management Scorecard: Managing Crm For Profit Book: The Customer Management Scorecard: Managing Crm For Profit
Author: Neil Woodcock, Bryan Foss, Merlin Stone
ISBN:
ISBN-13:
Binding: Hardcover
Publishing Date: Jan 2003
Publisher: Kogan Page
Number of Pages: 428
Language: English
Author: Neil Woodcock, Bryan Foss, Merlin Stone
ISBN:
0749438959
ISBN-13:
9780749438951
,978-0749438951
Binding: Hardcover
Publishing Date: Jan 2003
Publisher: Kogan Page
Number of Pages: 428
Language: English
2 States: The Story Of My Marriage by Chetan BhagatFourth book by the bestselling author Chetan Bhagat.
2 States is a story about Krish and Ananya. They are from two different states of India, deeply in love and want to get married. Of course, their parents donβt agree. To convert their love story into a love marriage, the couple have a tough battle in front of them.
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2 States is a story about Krish and Ananya. They are from two different states of India, deeply in love and want to get married. Of course, their parents donβt agree. To convert their love story into a love marriage, the couple have a tough battle in front of them.
Order now at 32% Discount
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Book: The Customer Management Scorecard: Managing Crm For Profit by Neil Woodcock, Bryan Foss, Merlin Stone
ISBN Number: 0749438959, 9780749438951, 978-0749438951