Book: Dealing With The Customer From Hell: A Survival Guide The book offers realistic, practical, and often fun solutions to this bane of retail employees, through LESTER, a six-step guide to resolving the most difficult situations.
Details of Book: Dealing With The Customer From Hell: A Survival Guide Book: Dealing With The Customer From Hell: A Survival Guide
Author: Belding
ISBN: 0333936663
ISBN-13: 9780333936665
, 978-0333936665
Binding: Paperback
Publishing Date: 2000
Publisher: Macmillan Publishers India
Number of Pages: 192
Language: English