Book: Dealing With The Customer From Hell The book offers realistic, practical, and often fun solutions to this bane of retail employees, through LESTER, a six-step guide to resolving the most difficult situations.
Details of Book: Dealing With The Customer From Hell Book: Dealing With The Customer From Hell
Author: Shaun Belding
ISBN: 0749444517
ISBN-13: 9780749444518
, 978-0749444518
Binding: Paperback
Publishing Date: 2006
Publisher: Kogan Page Limited