Dealing With Difficult People( Series - Creating Success )

The author, a motivational speaker and commentator on health, change management, and social issues in the United Kingdom, Europe, and the United States, offers a guide to influencing difficult people and improving their job performance.

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.