Cart (0)
Digital Cart (0)
Shortlist 0
Some error has occured while getting your complete shortlist. Retry
Use this space to shortlist the products you like. To add a product here, simply click the icon.
You can't compare with the above items. (Clear all items in the Compare list)

Employee First Customer Second (Paperback) (English)

(Paperback)
Paperback
Author: NAYAR
Language: English
Length: 208 pages
Publisher: Harvard University Press
Check Availability at
Invalid Pincode Entered
Available with 7 Sellers at Change
MRP: Rs. 695
Rs. 577 16% OFF
Selling Price
+ Rs 100 Delivery ?

Shipping Charges

Why is there a shipping charge for this item?

Sellers with Flipkart Advantage waive off the delivery charge for Orders over Rs 500. For all Orders under Rs 500, a nominal delivery charge is added per item.

Sellers without Flipkart Advantage may or may not add a delivery charge to your Order. This is subject to Seller discretion.

Sold by

BOOKSWAGON 3.6 / 5
62% positive feedback (410 ratings)
  • 5 star
    194
  • 4 star
    64
  • 3 star
    31
  • 2 star
    22
  • 1 star
    99
Positive
Neutral
Negative

Delivered By

?
  • Usually Delivered in 4-5 business days.

Cash On Delivery

?
May be available! Enter Pincode to confirm.
30 day Replacement Guarantee. ?
Sold by 7 Sellers
Sort By:
BookStand
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
2.9 / 5
47% positive feedback (157 ratings)
  • 5 star
    55
  • 4 star
    19
  • 3 star
    9
  • 2 star
    5
  • 1 star
    69
Positive
Neutral
Negative
  • Usually Delivered in 8-9 business days.
Rs. 480
BOOKSWAGON
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
3.6 / 5
62% positive feedback (410 ratings)
  • 5 star
    194
  • 4 star
    64
  • 3 star
    31
  • 2 star
    22
  • 1 star
    99
Positive
Neutral
Negative
  • Usually Delivered in 4-5 business days.
Rs. 577
POSYA
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
3.5 / 5
63% positive feedback (203 ratings)
  • 5 star
    92
  • 4 star
    37
  • 3 star
    17
  • 2 star
    5
  • 1 star
    52
Positive
Neutral
Negative
  • Usually Delivered in 5-6 business days.
Rs. 591
BSSdelhi
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
3.5 / 5
61% positive feedback (138 ratings)
  • 5 star
    74
  • 4 star
    11
  • 3 star
    10
  • 2 star
    2
  • 1 star
    41
Positive
Neutral
Negative
  • Usually Delivered in 5-6 business days.
Rs. 625
VinmarSolutions
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
New Seller!
  • Usually Delivered in 6-7 business days.
Rs. 633
edubooks
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
3.1 / 5
50% positive feedback (22 ratings)
  • 5 star
    8
  • 4 star
    3
  • 3 star
    2
  • 2 star
    1
  • 1 star
    8
Positive
Neutral
Negative
  • Usually Delivered in 5-6 business days.
Rs. 660
SNEBOOKS
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
New Seller!
  • Usually Delivered in 5-6 business days.
Rs. 660

Specifications of Employee First Customer Second (Paperback) (English) (Paperback)

Book Details
Publisher Harvard University Press
ISBN-10 1422143872
Number of Pages 208 Pages
Publication Year 2011
Language English
ISBN-13 9781422143872
Binding Paperback
Dimensions
Weight 240 grams
Contributors
Author NAYAR
Was the product specification helpful?
Yes
No
Thanks for your vote!
Please write your feedback before submitting.

Please Note: All products sold on Flipkart are brand new and 100% genuine

Reviews of Employee First Customer Second (Paperback) (English) (Paperback)

Top reviews

'Top Reviews' lists the most relevant product reviews only. Show ALL instead?

★★★★★
★★★★★

alok singh

Feb 4, 2012

The 'certified buyer' badge indicates that this user has purchased this product on flipkart.com.
certified buyer

Whats neccessary to be a Manager ?

HCL was founded by Shiv Nadar in 1976 at barasaati. Vineet joined the company in 1985.
Once Vineet was going from New York to Frankfurt he met a car racing driver and while talking to an incident he got some learning’s ”Speed up to get past the competitors and find open room to kit up yourself.” Earlier he was a lead in one of the HCL units known as “Comnet”. Now he joined HCLT (HCL Technologies)as a CEO which was going out of the race altogether. As he was a part of the HCLT since so many years hence company started looking him old as the company was losing its market share but gro
★★★★★
★★★★★

NILESH PATEL

Jan 5, 2013

The 'certified buyer' badge indicates that this user has purchased this product on flipkart.com.
certified buyer

Grate story of Vineet Nayar

Excellent story about own experience, how one company can be turn around by giving little importance to own employee! good analysis of modern management trend & how business acumen has been change. Now values & mindset of young people changes so fast that very few like Vineet Nayar can understand thing very well & get quick result. Waiting for new release from him.
★★★★★
★★★★★

Praveen Gupta

Jul 28, 2014

The 'certified buyer' badge indicates that this user has purchased this product on flipkart.com.
certified buyer

Must Have if you own a company.

Must Have if you own a company. Very well written, precise and easy paced.
regarding flipkart delivery, it's one of the best.
★★★★★
★★★★★

Frustrated Employee

Oct 21, 2013

HCL sucks

This man dug his own grave by stating a principle that his own company or him could not live by. Will not be explaining the point of view of thousands of employees but a small news: he has been thrown out of his CEO position a couple of years back and is now a disabled member of board.
According to his company, employees first customer second means that they will screw the employee by ruining his/her happiness/monetary status/career etc. and extract all the juices out and then turn to the customer that already is well aware of the companies tactics.

So think twice before buying this book
★★★★★
★★★★★

Bodhisatwa Das

Jan 16, 2012

First to review

Exellent ..Practical ...Informative.

One of the best management book that i have read recently.EFCS-can be a very practical reference book for Leaders across the industry.The concept of EFCS /Reversing the Pyramid/Creating Value Zone are powerful yet very practical to adopt .Thanks Vineet for this Gem...
Were these reviews helpful?
Yes
No
Thanks for your vote!
Please write your feedback before submitting.
 

PAYMENT METHOD

POWERED BY
Loading ...