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Employee First Customer Second (Paperback) (English)

Author: NAYAR
Language: English
Length: 208 pages
Publisher: Harvard University Press
Rs. 626
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VinPraBooks 3.4 / 5
56% positive feedback (25 ratings)
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Specifications of Employee First Customer Second (Paperback) (English) (Paperback)

Book Details
Publisher Harvard University Press
ISBN-10 1422143872
Number of Pages 208 Pages
Publication Year 2011
Language English
ISBN-13 9781422143872
Binding Paperback
Weight 240 grams
Author NAYAR
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Reviews of Employee First Customer Second (Paperback) (English) (Paperback)

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Alok singh

Feb 4, 2012

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Whats neccessary to be a Manager ?

HCL was founded by Shiv Nadar in 1976 at barasaati. Vineet joined the company in 1985.
Once Vineet was going from New York to Frankfurt he met a car racing driver and while talking to an incident he got some learningâ??s â?Speed up to get past the competitors and find open room to kit up yourself.â? Earlier he was a lead in one of the HCL units known as â??Comnetâ?. Now he joined HCLT (HCL Technologies)as a CEO which was going out of the race altogether. As he was a part of the HCLT since so many years hence company started looking him old as the company was losing its market share but gro


Jan 5, 2013

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Grate story of Vineet Nayar

Excellent story about own experience, how one company can be turn around by giving little importance to own employee! good analysis of modern management trend & how business acumen has been change. Now values & mindset of young people changes so fast that very few like Vineet Nayar can understand thing very well & get quick result. Waiting for new release from him.

Praveen Gupta

Jul 28, 2014

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Must Have if you own a company.

Must Have if you own a company. Very well written, precise and easy paced.
regarding flipkart delivery, it's one of the best.

Anubhav Kumar

Oct 21, 2013

HCL sucks

This man dug his own grave by stating a principle that his own company or him could not live by. Will not be explaining the point of view of thousands of employees but a small news: he has been thrown out of his CEO position a couple of years back and is now a disabled member of board.
According to his company, employees first customer second means that they will screw the employee by ruining his/her happiness/monetary status/career etc. and extract all the juices out and then turn to the customer that already is well aware of the companies tactics.

So think twice before buying this book

Bodhisatwa Das

Jan 16, 2012

First to review

Exellent ..Practical ...Informative.

One of the best management book that i have read recently.EFCS-can be a very practical reference book for Leaders across the industry.The concept of EFCS /Reversing the Pyramid/Creating Value Zone are powerful yet very practical to adopt .Thanks Vineet for this Gem...
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