Encyclopaedia Of Hospitality Management (set Of 5 Vols.) (crown Size),

The Encyclopaedia of Hospitality Management aims to be a general introduction to the literature of Hospitality Management and will highlight some of its principal texts and resources. It is aimed at students at undergraduate level and above and at researcher, besides all professionals who are interested in the Hospitality Management Services. The major areas covered in this encyclopaedia include: Casino Management, Club Management, Lodging Management, Food and Beverage Management, Tourism, Convention and Event Management, etc.
About Author :
Dr. P.C. Sinha obtained M.A., M.Phil. and Ph.D. degrees from Jawaharlal Nehru University, New Delhi. A seasoned and keen researcher, he has contributed extensively in Indian and foreign professional journals. He also studied at Department of Peace and Conflict Research, Uppsala University, Sweden and EPAI, East-West Center, Hawaii (USA).He was Senior Research Fellow at School of International Studies, Jawarharlal Nehru University, New Delhi.
Contents :
Preface Vol.1 Introdcution to Hospitality Business Enterprises Services and Solution Management Hospitality Business Management: Conceptual Understanding Hospitality Management: Contemporary Issues Hospitality Services Management: Problems and Issues Vol.2 Hospitality Management: Debating Options Introduction to Hospitality Professional Services and Information Management Processes and Strategies for Improving Hospitality Administration and Management Vol. 3 Hospitality Industry: Regional Experiences and Enterprises Introduction to Hospitality Administration, Efficiency and Manpower Development Improving Hotel and Hospitality Services: Explaining Future Steps Vol.4 Perspectives on Improving Hospitality Management: Tools and Techniques Recommendation for Human Resources Development in Hospitality Industry Branding, Service, Delivery and Customer Relationship Management in Hospitality Industry Project Management, Quality Management and Services Management in Hospitality Sector Vol. 5 Towards Better Hospitality Operations, Human Resources Management and Training Introduction to Hospitality Management Courses, Programmes and Ethical Issues Select Hospitality Courses and Their Future Prospets Glossary Bibliography Index