Q. What is the service type ?
A. The concerned authorized service center will advise the customer whether to effect the repairs at site or at the authorized service center.
Q. What is the type of Warranty ?
A. With in warranty period, Eureka forbes India Authorized Service Centers will repair the product if required, to rectify the problem.
Q. What is covered in Warranty ?
A. The company's liability under warranty will be limited only to defects which occur under conditions of normal operations and proper use. It in ...morecludes defects occuring because of abuse, faulty care or maintenance, repair/ alterations to goods or parts by others. less
Q. What is not covered in Warranty ?
A. Consumables which are subject to normal wear and tear in course of use are not covered in warranty
|30 days from delivery||Damaged, Defective, Item not as described||Replacement|
|30 days from delivery||Exchange for colors and size, Does not fit||Exchange|
|10 days from delivery||Damaged, Item not as described||Replacement|
|Delivery and Installation [–]|
The Aquasure Crystal UV water purifier from Eureka Forbes is designed for a sensational new look. This appliance is an electric water purifier which assures you pure and healthy water. The water flow rate of this Crystal UV water filter is 2 L/min.
There are 3 purification stages with UV technology in this Aquasure Crystal water filter which kills all the bacteria and removes minute particles that contaminate your drinking water. The UV purification method is a smart feature which allows water to pass through the high grade glass without coming into contact with any metal. There are 3 types of purification such as sediment filter that removes the floating particles, Blocking the chemicals and tech which eliminates water borne diseases.
The Eureka Forbes Aquasure Crystal UV water purifier has an elegant sleek body which makes space for itself in your kitchen and weighs 6.5 kg. The Eureka Forbes water filter is a space maker by design, measuring 275 x 380 x 245 mm. The in-built voltage stabiliser helps your appliance in times of voltage fluctuations and keeps it safe and durable. The filter life of this Aquasure Crystal UV water purifier is 6000 L.
The Crystal UV water purifier has an energy saving mode that enhances the life of UV lamp and reduces your electricity bills. There is a Manual Flush facility in this filter which flushes the filter clean to ensure safe and healthy drinking water. This water filter by Eureka Forbes has an Anti-drip feature which avoids wastage of water and keeps your kitchen clean.
The Aquasure Crystal water purifier has an error indicator which alerts you in case of any malfunctioning or errors in the working of the appliance. This appliance takes care of your health by giving you pure water to drink. The Decalcifier in this multi-stage water purifier prevents calcium build up on the cartridge and enhances the life of UV lamp.
|In the Box|
|Sales Package||1 Unit, Installation Kit|
|Type||Electrical Water Purifier|
|Purification Method||3 Purification Stages with UV|
|Water Flow Rate||2 L/min|
|Filter Life||6000 L|
|Other Convenience Features||Manual Flush Facility|
|Electronic Monitoring System, Decalcifier, In-built Voltage Stabilizer, Energy Saver Mode, Anti-drip, Error Indication|
|W x H x D||275 x 380 x 245 mm|
|Net Weight||6.5 kg|
|Service Type||The concerned authorized service center will advise the customer whether to effect the repairs at site or at the authorized service center.|
|Not Covered in Warranty||Consumables which are subject to normal wear and tear in course of use are not covered in warranty|
|Covered in Warranty||The company's liability under warranty will be limited only to defects which occur under conditions of normal operations and proper use. It includes defects occuring because of abuse, faulty care or maintenance, repair/ alterations to goods or parts by others.|
|Domestic Term||1 Year|
|Warranty Type||With in warranty period, Eureka forbes India Authorized Service Centers will repair the product if required, to rectify the problem.|
Ordered this filter and got is delivered in 3 days. The technician came the very next day to fix, i was out of station hence he came back again the next day.
Everything was fixed in a short time. I did not have a "T" pipe attached to my tap, the package came with one and the technician fixed it. No issue with the fixing.
The water had a strange taste for at least the first 2-3 days. Now the taste is gone and its normal. I figured out that we need to at least let the water flow for about half an hour when it if first set up in your house, before we start drinking, to make the water taste normal.
Everything else is as it is meant to be. It is a very good UV filter. I live in a area with Govt. water supply and hence UV is just about enough. No need for RO for me. Flow of water is enough for me It took me near about 1min 15sec to fill two 1L bottles. Start up time is fast(round about 20- 30 sec). Wall mounted (fitting came with the package), looks good, has back flush technology to clean filter(one of the main reason to opt for this over others), 6000L cartridge capacity is good.
Go for it, but watch out for that initial bad taste and remember to flow the water for fist few liters before you start drinking. This is common by the way for all filters.
The product was ordered by me on Friday, 3rd August and I got the product on Thursday, 9th August. The product finally got installed by the Eureka Forbes technician on 27th August, that too after repeated calls from Flipkart CS team and also some calls from my end. The problem then was that the technician asked for a installation fees of Rs 350 as he was saying the product was delivered 20 days back and if the installation is after 15 days then I have to give the installation fee, and this issue was also promptly resolved by the Flipkart CS team who directed me to the Eureka Forbes helpline who then contacted the technician who installed for free.
The reason I had gone for this product was due to the strange taste that I used to have in the Municipal water supply which was supplying water to my apartment. I've just used the product for a day and I can say that within the 1st day the old taste was gone and I have had no problems with the product so far.
1)water smells badly even if your water does not have smell
2)Bad customer service
4)Our traditional candle filter is far more better than this product.
5)Totally wastage of money.
It is used by me and not a false review of this product however i have not purchased this product from flipkart but this product can hardly be used because it does not sustain for so long i have used hardly few days and it didnt withstand that much also.
Its not worth of our hard earned money there are many better products available than this.I even dont want to give this product a single star rating but as all of you know flipkart we must give 1star rating atleast.
bought Eureka Forbes crystal back in 2008,It stopped working after 2 years, The service guy came and replace the PCB(Printed Circuit Board) and charged around 2000 rs. and now again it stopped working(2012) and again the service guy said the that PCB needs to be replaced and it would cost around 2000 rs. Rest all is ok, I dont know whether they on purpose make faulty PCB and replace it after evrey 2 years.
The manufacturer outsources the maintenance of the unit to other parties. These parties sell contracts that call for cleaning/candle replacements every few months. Given the 1 or 2 year contract you would expect that at least they would show up when asked. I have to get involved in screaming matches over the phone to get them to send a person over! Not buying anything from Eureka Forbes again that could possibly require a "servicing" experience.