Q. What is the service type ?
A. The concerned authorized service center will advise the customer whether to effect the repairs at site or at the authorized service center.
Q. What is the type of Warranty ?
A. With in warranty period, Eureka forbes India Authorized Service Centers will repair the product if required, to rectify the problem.
Q. What is covered in Warranty ?
A. The company's liability under warranty will be limited only to defects which occur under conditions of normal operations and proper use. It in ...morecludes defects occuring because of abuse, faulty care or maintenance, repair/ alterations to goods or parts by others. less
Q. What is not covered in Warranty ?
A. Components which are subject to normal wear and tear in course of use are not covered in warranty
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Terms & Conditions:
|30 days from delivery||Damaged, Defective, Item not as described||Replacement|
|30 days from delivery||Exchange for colors and size, Does not fit||Exchange|
|10 days from delivery||Damaged, Item not as described||Replacement|
BodyThe Forbes Wet & Dry Vacuum Cleaner's drum shaped body weighs 4.5 kg and measures 260 x 525 x 330 mm in dimension. The 700 W motor can generate 1300 mm of suction pressure which can perform the dual functions of suction and blowing. The Wet & Dry Cleaner can be attached to various accessories such as a floor cum carpet brush which can change at the push of a button to clean either a carpet or the floor. The Forbes Trendy Vacuum Cleaner can be attached to extension tubes to reach higher locations and cobwebs. For cleaning cars it can be attached to a car wash adapter and the crevice nozzle can be used to clean hard-to-reach areas such as under unmovable furniture and car seats. This appliance from Eureka Forbes is designed to seek and destroy dust mites which are the main cause for in-home allergic reactions.
Convenience FeaturesThe Forbes Trendy Vacuum Cleaner is portable on its wheels and can be stored away after use without having to lift it. Its blower function can be used to blow dust and leaves from hard to reach areas like corners or ledges.
|In the Box|
|Sales Package||1 Forbes Wet and Dry Vacuum Cleaner, 1 Flexible Hose Pipe, 2 Extension Tubes, 1 Floor cum Carpet Brush, 1 Crevice Nozzle, 1 Car Wash Adapter, 1 Spray Jar, 1 Aromiser, 1 Precision Cleaner, 1 Wet Squeeze Nozzle|
|Motor and Suction Power||700 W(Motor)|
|1300 mm Suction Pressure, Powerful Suction, Dual Function|
|W x H x D||260 x 525 x 330 mm|
|Net Weight||4.5 kg|
|Service Type||The concerned authorized service center will advise the customer whether to effect the repairs at site or at the authorized service center.|
|Not Covered in Warranty||Components which are subject to normal wear and tear in course of use are not covered in warranty|
|Covered in Warranty||The company's liability under warranty will be limited only to defects which occur under conditions of normal operations and proper use. It includes defects occuring because of abuse, faulty care or maintenance, repair/ alterations to goods or parts by others.|
|Domestic Term||1 Year|
|Warranty Type||With in warranty period, Eureka forbes India Authorized Service Centers will repair the product if required, to rectify the problem.|
I recently bought the Euroclean Wet & Dry model, and it's pretty good. Everyone in my house likes it. And if not for my recent interactions with their customer care, I'd be writing a glowing review for Eureka Forbes.
It's been nearly a month since I bought the thing, and I still haven't received the receipt I was ideally supposed to receive on the day of the purchase. I kept ignoring it as a non-issue, because it was just a receipt, and because the sales rep that sold me the thing kept telling me he'll get it to me in the next 3-4 days.
Last weekend, he stopped receiving my calls, so, I thought I should just check with their customer service about my receipt. And that completely changed my opinion about the company.
Every time I call them, the customer service reps shamelessly tell me that they'll make sure the problem is fixed in the next 24 hours, without ever meaning it. Thrice they even told me to expect a callback in the next hour or so with updates, but that never happened either. When I ask to talk to a supervisor to escalate the issue, all of them refuse to transfer my call. Always, talking to them made me feel like an idiot for calling them.
Then I went and posted on their facebook page with the complaint number. Someone replied back asking for my contact details, which I provided, but nobody has called me yet. While reading their reviews at mouthshut, I found out that it's their standard tactic. i.e. reply back to the complaint posts asking for contact details, and then just ignore the issue. This gives others the impression that the company actually cares, without them actually doing anything. Pretty sneaky.
I'm just glad that my issue is just not receiving my receipt. I can't even imagine going to them to service my vacuum cleaner if it develops issues. Well, since I don't have a receipt, it's unlikely I can take the machine for servicing anyway.
On the whole, dealing with Eureka Forbes customer service just isn't worth it. But on the other hand, the vacuum cleaner is pretty good, so, YMMV. Just beware though.
I was surprised by the small size of this equipment. In my opinion following are the points which go against it.
1. Very weak motor especially for cleaning carpets if you need to clean one.
2. Since the height of the cleaner is small the body keeps tripping over from the wheel base.
3. The power cord length is not sufficeint compared to other models and also it is not self retractable which is a big big disapointment.
4. Huge noise. Almost gave me a headache first day. If you have kids less than 1 year, you may need to reconsider.
1. Value for money compared to other eureka forbes models (exluding karcher here)
2. Compact size may (just may) work for small residences.
I have the older version that I bought way back in 2008. I use this to clean my approx. 2000 sq.ft. home twice a week.
Pros: I have been using this for about 5 years now. Its been doing its job pretty well. I don't have a maid to mop the floor between these vac cleanings twice a week. The cleaning is way better than sweeping and hand mopping.
Cons: Not happy with their sales and after service and overall attitude.
Have taken an AMC with them.
Suction is not great.
Quality of accessories is not great.
Accessories not readily available.
Do not buy this product. This is manufactures by Forbes and not Eureka FOrbes. The Product is bad and the Service is even worse. I am told this is a sister concern organization that manufactures some of these machines and the machine sold directly by Eureka Forbes by door to door sales is of better quality and build.
Eureka Forbes vaccum cleaners will not be available in store anywhere.
Please do buy this. If you need a vaccum cleaner, call Eureka Forbes directly and get their product.
Having used this for a month, i am very much satisfied with the performance. I know that there is no customer service and after sales service for this product. Still I purchased this because of the performance and multi functionality. Recommend this and make sure you dont rely on customer care after purchase.
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