“frances roland bee”

Traditional directive training and the handling of group sessions can often stifle initiative and spontaneous responses to change. Dynamic organisations now recognise that facilitative approaches tap into reserves of experience and potential, empowering individuals and groups to take responsibility ... More

Training needs must be driven from business needs and a corporate strategy developed in response to internal and external stimuli. Once the need has been clearly specified, all the more technical issues fall easily into place. The evaluation process then allows managers to assess whether training ha... More

Customer Care will help you understand why caring for your customers is so important; how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: • focus on your customers and the services you provide â... More

Constructive Feedback plays a vital role in enhancing performance and relationships. The authors help you identify when to give feedback, how best to give it, and how to receive and use feedback yourself. They offer sound, practical advice on: • distinguishing between ‘destructive’ criticism a... More

Project Management combines the wide range of professional and management experiences to illuminate the people aspects of profit management and the life cycle of profit team. It expounds on: establishing processes and building relationship, motivating, managing performance and monitoring progress, p... More

"Democracy: Problems and Perspectives" provides a critical review of the scholarly and political debates about democratic thought and of arguments about democratic practice. On the basis of an interpretation of Immanuel Kant's political philosophy, the book presents democracy as a regime type in whi... More

- Presents a thorough discussion of the ototoxic potential of clinically useful drugs- Examines clinical manifestations, pathophysiology, prevention, treatment, and medical-legal issues- Features the contributions of leading authorities in the field... More