Human Relations The Key To Quality

Contents :

Foreword
Preface
Acknowledgements
Chapter 1 What Is Quality Assurance?
Chapter 2 What Are the Principal Obstacles to Quality Assurance in Western Industry?
Chapter 3 How Has Industrial Psychology Influenced Product Quality?
Chapter 4 What Are the Best Training methods We Can Devise?
Chapter 5 How Can We Effectively Test Our New Approaches to Quality Assurance?
Chapter 6 Quality Control Circles-A Japanese Challenges?
Final Conclusion
Annoted Bibliography
Index