Table of contents 1. Evolution, role and status of hospitality HR
2. Hospitality Human Resource Planning
3. Recruitment and Selection
4. Performance Management and Appraisal
5. Training & Development
6. Career Development and Succession Planning
7. Compensation and Benefits
8. Employee Health and Safety in the Hospitality Industry
9. HR best practices
10. Employee Relations
11. Organisation Behaviour
12. Human Resource Information Systems
New Features
? Topics built around the syllabi of hotel mgmt schools
? Details various HR processes specific to Hospitality industry
? Key terms and review quizzes in each chapter
? Forms and formats specific to the industry
? More than 30 cases done in the Indian context
? SPSS commands at the end of all chapters in the data analysis section