“i a l diamond”

Target Setting provides practical suggestions as to how target setting can be operated by busy managers, regardless of whether or not it fits within a formal appraisal scheme.... More

Appraisal offers a method of developing the most important and valuable resource—people. This book provides managers with the requirements and techniques for an efficient appraisal scheme.... More

Many companies are waking up to the idea that the customer is the key to their business’ success. But there is still a lack of understanding about how to create customer loyalty or what really lies at the heart of a customer care programme. Building Customer Loyalty provides everything you need to... More

Sociology, writes Irving Louis Horowitz, has changed from a central discipline of the social sciences to an ideological outpost of political extremism. As a result, the field is in crisis. Some departments have been shut down, others cut back, research programs have dried up, and the growth of profe... More