“i maitland”

A popular guide designed to ensure that every call made toor from a company enhances its image and gives a positive impression. It showshow to tackle each call with professionalism and style, providing actionchecklists and summaries and giving no fewer than 101 sample conversations.... More

Telephone conversations give the outside world an instant impression of you and your company. To ensure that the impression is positive, Make That Call! shows you how to tackle even the toughest conversations with professionalism and style. Covering everything from dealing with unwanted calls to tel... More

Business letters give the outside world a strong impression of your company. To ensure that the impression is positive, Write That Letter! shows you how to tackle the toughest business letters with professionalism and style. Covering everything from language to layout, the new edition of this practi... More

A comprehensive guide for franchisors, franchisees and their professional advisers. The book covers all aspects of the process, including raising finance, franchise law, the franchise agreement, keeping control of the franchise system and managing the franchise process. It includes examples of key d... More

Managing Your Time will help you prioritise your workload and enable you to work better, faster and, above all, more effectively. It includes down-to-earth guidance on: • getting it right the first time • delegating successfully • recognising time-wasting activities – and people • organisi... More