“john paul bocock”

IN MEMORIAM since never more for thee The sun comes up our eastern skies Less bright henceforth shall sunshine be To some fond hearts and saddened eyes. There are who for thy last long sleep Shall sleep as sweetly never more Shall weep because thou canst not weep, And grieve that all thy griefs are ... More

"The Seven Myths of Customer Management" is required reading for everyone who's job interacts with or impacts customers. Written in a lively, readable and anecdotal style, this book challenges much conventional wisdom and provides a powerful antidote to many potentially dangerous and expensive misco... More

Written by experts in the field, Marine Microbiology presents the latest experimental techniques in the detail required for modern environmental microbiological research. Chapters start with the introduction and background of a particular method, followed by a concise description of the procedures i... More

For too long, theories and practices of learning have been dominated by the requirements of formal learning. Quite simply this book seeks to persuade readers through philosophical argument and empirically grounded examples that the balance should be shifted back towards the informal. These arguments... More