“ken blanchard”

Increase Effectiveness Through Situational Self Leadership!With Self Leadership and the One Minute Manager, Ken Blanchard applies his pioneering management method to the subject all business people have been crying out for- how to achieve power, freedom and autonomy in an ever more hectic working en... More

Table of contents The Problem The Missing Link The Power of Repetition Reason 1: Information Overload Applying the Less-More Philosophy Reason 2: Negative Filtering Listening with a Positive Mindset Using Green Light Thinking Reason 3: Lack of follow-Up Accentuating the Positive to Help... More

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselli... More

Ken Blanchard, one of the best-known leadership and business experts, helps you understand and experience the art of influence by revealing the greatest life and leadership lessons he’s learned in his rich career as an educator and business leader. The Heart of a Leader offers Blanchard’s insi... More

The eagerly awaited paperback of the BusinessWeek bestseller that has sold 100,000+ copies and been translated into 20 languages. With combined sales of more than 14 million copies, the books of Ken Blanchard are a phenomenal source of business wisdom. In this international bestseller - Blanchard's ... More

Ken Blanchard's major new book shows you: Whales - and people! - perform better when you accentuate the positive and redirect the negative; See how the trainers' techniques at SeaWorld, Orlando, can have amazing real-life results!; Instead of focusing your energy, as most of us do, on what goes wron... More