Knowledge Management: Classic And Contemporary Works (mit Press)

Preface / Acknowledgments / Introduction: Can Knowledge Management Succeed Where Other Efforts Have Failed? - Margaret Wheatley / I. Strategy - Introduction: Strategy: Compelling Word, Complex Concept - Gordon Petrash / Classic Work: The Leader's New Work: Building Learning Organizations - Peter Senge / Reflection on "A Leader's New Work: Building Learning Organizations" - Peter Senge / Developing a knowledge Strategy: From Management to Leadership - David J. Skyrme / Building Intangible Assets: A Strategic Framework for Investing in Intellectual Capital - Patricia Seemann, David De Long, Susan Stucky, and Edward Guthrie / Knowledge Sharing Is a Human Behaviour - William Ives, Ben Torrey, and Cindy Gordon / II. Process - Introduction: Sharing and Building Context - Bipin Junnarkar / Classic Work: Theory of Organizational Knowledge Creation - Hirotaka Takeuchi and Ikujiro Nonaka / Reflection on Knowledge Management: Linking Theory with Practice - Hirotaka Takeuchi and Ikujiro Nonaka / Knowledge Management: Linking Theory with Practice - Rudiger Reinhardt / Tacit Knowledge, Unarticulated Needs, and Empathic Design in New Product Development - Dorothy Leonard / Endbling Complex Adaptive Processes through Knowledge Management - Rudy Ruggels and Ross Little / Knowledge Sharing Shifts the Power Paradigm - Coral Willett / From Capitalizing on Company Knowledge to Knowledge Management - Michel Grundstein / Evolution through Knowledge Management: A Case Study - Barbara Lawton / III. Metrics - Introduction: Metrics: Separating KM Fact from Fiction - Edward Swanstrom / Classic Work: The Balanced Scorecard: Learning and Growth Perspective - Robert S.Kaplan and David P. Norton / Measuring Intangibles and Intellectual Capital - Karl-Erik Sveiby / New Measures for a New Era - Laurie J. Bassi and Mark E. Van Buren / Managing Organizational Knowledge by Diagnosing Intellectual Capital - Nick Bonits / Knowledge Sharing Metrics for Large Organizations - Laurence Lock Lee / Appendix / Contact the Authors / Index

This book provides an introduction to the field of knowledge management. Taking a learning-centric rather than an information-centric approach, it emphasizes the continuous acquisition and application of knowledge. The book is organized into three sections—Strategy, Process and Metrics—each opening with a classic work from a leader in the field and contains unpublished works that further develop the foundational concepts and strategies.