Knowledge Management Tool Kit (cd)

Thoroughly revised to reflect todays latest tools, technologies, and best practices, this hands-on guide walks students through the development of a state-of-the-art enterprise Knowledge Management Platform that can leverage a companys existing investments in intranets, data warehousing, data mining, groupware, and other technologies. It offers a complete roadmap for building KM systems incrementally—with each step delivering new business value, and seamlessly building on the work that preceded it. Students gain hands-on experience by through their own KM projects.

Features

NEW—An entirely rewritten chapter on strategy.
NEW—Real-options analyses added for KM evaluation.
NEW—An emphasis on the notion of knowledge platforms.
NEW—The role of digital peer-to-peer networks.
NEW—A pervasive distinction between knowledge integration and transfer.
Today's best techniques for planning, design, development, deployment, and management.
Widely applicable and trend-proof.
A 10-step road map—Each step of the strategy is explored in depth in a full chapter. The 10-step road map appears at the beginning of each step chapter, with details of the current step highlighted in the respective chapters.
KM case studies from leading companies worldwide—From Nortel to Rolls Royce.
A hands-on KM project assignment.
Practical checklists and diagrams.
“Lessons Learned” —At the end of each chapter.

Contents
I. THE RUBBER MEETS THE ROAD.
Introduction.
The Knowledge Edge.
The Origins Of Knowledge.
II. THE ROAD AHEAD: IMPLEMENTING KNOWLEDGE MANAGEMENT.
The 10-Step Knowledge Management Road Map.
IIA. THE FIRST PHASE: INFRASTRUCTURE EVALUATION AND LEVERAGE.
The Leveraged Infrastructure.
Aligning Knowledge Management And Business Strategy.
IIB. THE SECOND PHASE: KM SYSTEM ANALYSIS, DESIGN, AND DEVELOPMENT.
The Knowledge Management Platform.
Knowledge Audit And Analysis.
Designing The Knowledge Management Team.
Creating The Knowledge Management System Blueprint.
Developing The Knowledge Management System.
IIC. THE THIRD PHASE: DEPLOYMENT.
Prototyping And Deployment.
Leadership And Reward Structures.
IID. THE FINAL PHASE AND BEYOND: REAL OPTIONS ANALYSIS FOR PERFORMANCE.
Real-Options Analysis For Knowledge Valuation.

About the Author
AMRIT TIWANA is an Assistant Professor of Decision and Information Analysis at the Goizueta Business School, Emory University, Atlanta. Dr. Tiwana's consulting and research specializes in helping large businesses strategically deploy digital knowledge management platforms. His research regularly appears in various research and industry journals.