Terms Of Use

Flipkart Terms of Use

 

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this mobile application ('App').

The App is owned by Flipkart Internet Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Vaishnavi Summit, Ground Floor, 7th Main, 80 feet Road, 3rd Block, Koramangala Industrial Layout, Next to Wipro office, Corporation Ward No. 68, Koramangala, Bangalore - 560 034, Karnataka, India (hereinafter referred to as 'Flipkart').

By merely using the App, you shall be deemed to have contracted with Flipkart Internet Private Limited and have agreed to be bound by the terms and conditions herein contained, including the various policies incorporated by reference in this Agreement.

Your use of the App and the underlying services and tools offered through the App are subject to and governed by the following terms and conditions ( 'Terms of Use') including the applicable policies which are incorporated herein by way of reference. If you transact on the App, You shall be subject to the policies that are applicable to the App for such transaction

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For the purpose of these Terms of Use, wherever the context so requires 'You' or 'User' shall mean any natural or legal person who has agreed to become a buyer by using the App by providing Registration Data while registering on the App as Registered User. The term 'We', 'Us', 'Our' shall mean Flipkart Internet Private Limited.

When You use any of the services provided by Us through the App, including but not limited to, (e.g. Product Reviews, Seller Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the App following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the App.

ACCESSING OR OTHERWISE USING THE APP INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Flipkart Policies (including but not limited to Privacy Policy) as amended from time to time.

Membership Eligibility

Only persons who can form legally binding contracts under Indian Contract Act, 1872 are permitted to use the App. Any person who is 'incompetent to contract' within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the App. If you are a minor i.e. under the age of 18 years, and you wish to use or transact on the App, you must only transact using the App registered under the name of a legal guardian or parents. Flipkart reserves the right to terminate your membership and / or refuse to provide you with access to the App if it is brought to Flipkart's notice or if it is discovered that you are ineligible to use the App.

Your Account and Registration Obligations

You are solely and entirely responsible for maintaining the confidentiality and security of your Account, Display Name and password and for restricting access to your mobile device. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, we shall have the right to indefinitely suspend or terminate or block your access to the App. You agree to accept responsibility for all activities that occur under your account or password including any content stored, posted or otherwise transmitted through your account even when certain content is posted by others who have access to your account with or without your consent/authorization. We will not be responsible for any changes to the content in your account, including without limitation, product listings or prices, that are attributable to use of your account by any third party, with or without your consent and you hereby expressly agree not to hold us liable in such a case .We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account and the loss or damage arising therefrom.

If you know or suspect that someone unauthorized knows your password or any other security breach, then you should notify us by contacting us immediately and in no event later than 24 hours through the address provided in the 'Contact Us' section of the website. If Flipkart has reason to believe that there is likely to be a breach of security or misuse of the App, we may require you to change your password or we may suspend your account without any liability to Flipkart and without any prior notice to you. Without prejudice to the above, Flipkart reserves the right to recover from you any and all damages, losses or costs that are levied on or suffered by Flipkart due to misuse of your account or password whether due to reasons attributable to you or not.

It is very important that you log out when you have finished using the App and preferably every time you leave your mobile device unattended. If you leave yourself logged in, then someone else may use your mobile device and have access to your Account. They may read, modify, or delete content from your Account. They may send emails out from your user ID. They may even attempt to hack or damage the system from your user ID communications.

When You use the App or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The App is a platform that users utilize to meet and interact with one another for their transactions. Flipkart is not and cannot be a party to or control in any manner any transaction between the App's Users. Consequently:

  1. All commercial/contractual terms are offered and agreed to by and between Buyers and Sellers alone. The commercial/contractual terms include as applicable and without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Flipkart does not have any control over nor does it determine or advise or in any way involve itself in the negotiation, offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.

  1. Placement of order by a Buyer with Seller on the Website is an offer to buy the product(s) in the order by the Buyer to the Seller and it shall not be construed as Seller's acceptance of Buyer's offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by Seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.

  1. Flipkart does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be solder offered to be sold or purchased on the App. Flipkart does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the App. Flipkart accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

  1. Flipkart is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Flipkart cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the App. Flipkart shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.

  1. Flipkart does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that you choose to deal with on the App and use Your best judgment in that behalf.

  1. Flipkart does not at any point of time during any transaction between Buyer and Seller on the App come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.

  1. At no time shall Flipkart hold any right, title or interest over the products nor shall Flipkart have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Flipkart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

  1. The App is only an application that provides access to the technology platform managed by Flipkart that can be utilized by Users to buy and sell products or services. Flipkart is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

  1. At no time shall Flipkart hold any right, title or interest over the products nor shall Flipkart have any obligations or liabilities in respect of such contract. Flipkart is not responsible for unsatisfactory or delayed performance of services or damages or delays as as result of products which are out of stock, unavailable or back ordered.

  1. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the Seller(s) that you transact with.

Disclaimer: In the event the pricing of any product(s) listed on the App is, due to some technical issue, typographical error or mistake published by a Seller, incorrectly reflected, the Seller may cancel such your order(s). In any such event Flipkart shall not be liable for and you hereby release and indemnify Flipkart and/or any of its officers and representatives from any cost, damage, liability or other consequence of such cancellation of the order.

  1. You release and indemnify Flipkart and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the App and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Flipkart cannot take responsibility or control the information provided by other Users which is made available on the App. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the App.

Please note that there could be risks in dealing with underage persons or people acting under false pretence.

Charges

Use of the App is free for buyers. Flipkart does not charge any fee for using the App and making purchases using the App. Flipkart reserves the right to change its Fee Policy from time to time. In particular, Flipkart may at its sole discretion introduce new services and modify some or all of the existing services offered through the App. In such an event, Flipkart reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be intimated to users of the App and such changes shall automatically become effective immediately thereafter. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Flipkart Internet Private Limited.

Use of the App

You agree, undertake and confirm that your use of App shall be strictly governed by the following binding principles:

  1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:

  1. Belongs to another person and to which you do not have any right to;

  1. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasion of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to 'indecent representation of women' within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

  1. is misleading in any way;

  1. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

  1. harasses or advocates harassment of another person;

  1. involves the transmission of 'junk mail', 'chain letters', or unsolicited mass mailing or 'spamming';

  1. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

  1. infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];

  1. promotes an illegal or unauthorized copy of another person's copyrighted work (see 'Copyright complaint' below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

  1. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);

  1. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;

  1. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;

  1. contains video, photographs, or images of another person (with a minor or an adult).

  1. (n) tries to gain unauthorized access or exceeds the scope of authorized access to the App or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the App or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

  1. engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of 'virtual' products related to the App. Throughout this Terms of Use, Flipkart's prior written consent means a communication coming from Flipkart's Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;

  1. solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;

  1. interferes with another USER's use and enjoyment of the App or any other individual's User and enjoyment of similar services;

  1. refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the App or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use

  1. harm minors in any way;

  1. infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

  1. violates any law for the time being in force;

  1. deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

  1. impersonate another person;

  1. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

  1. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

  1. shall be false, inaccurate or misleading;

(aa) shall directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

(ab) shall create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ('ISPs') or other suppliers;

  1. You shall not use any program, algorithm or methodology, or any similar or equivalent manual process, to copy or, in any way reproduce or circumvent the navigational structure or presentation of the Content on the App,, to obtain or attempt to obtain any data or information about the App or the Content through any means other than that which has been purposely made available through the App. We reserve our right to bar any such activity.

  1. You shall not attempt to gain unauthorized access to any portion or feature of the App, or any other systems or networks connected to the App, by hacking, password 'mining' or any other illegitimate means.

  1. You shall not probe, scan or test the vulnerability of the App or any network connected to the App nor breach the security or authentication measures on the App or any network connected to the App. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to App, or any other customer, including any account on the App not owned by You, to its source, or exploit the App or any service or information made available or offered by or through the App, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the App.

  1. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the terms Flipkart, Flyte, Digiflip, Flipcart, flipkart.com, or otherwise engage in any conduct or action that might tarnish the image or reputation of Flipkart or Sellers on platform or otherwise tarnish or dilute any Flipkart's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the App or Flipkart's systems or networks, or any systems or networks connected to Flipkart..

  1. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the App or any transaction being conducted on the App, or with any other person's use of the App.

  1. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the App or any service offered on or through the App. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity or access the App through another user's account, unless authorized to do so

  1. You may not use the App or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Flipkart and / or others.

  1. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

  1. Solely to enable us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to your Information. We will only use your information in accordance with the Terms of Use and Privacy Policy applicable to use of the App.

  1. From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other users in any manner.

  1. You shall not engage in advertising to, or solicitation of, other users of the App to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the App or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the App. It shall be a violation of these Terms of Use to use any information obtained from the App in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, we reserve the right to restrict the messages or emails which a user may send to other Users in any 24-hour period to a number which we deem appropriate in our sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the App) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

  1. We reserve the right, but have no obligation, to monitor the materials posted on the App. Flipkart shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, you remain solely responsible for the content of the materials you post on the App and in your private messages. Please be advised that such Content posted does not necessarily reflect Flipkart views. In no event shall Flipkart assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the App. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.

  1. It is possible that other users (including unauthorized users or 'hackers') may post or transmit offensive or obscene materials on the App and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the App, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the App You acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the App. Please carefully select the type of information that you publicly disclose or share with others on the App.

  1. . Flipkart shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your owner through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

  1. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the App, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the App

Contents Posted on the App

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, 'Content'), is a third party user generated content and Flipkart has no control over such third party user generated content as Flipkart is merely an intermediary for the purposes of this Terms of Use, except as expressly provided in the Terms of Use, no part of the App and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including 'mirroring') to any other computer, server, App, website or other medium for publication or distribution or for any commercial enterprise, without Flipkart's express prior written consent

You may use information on the products and services purposely made available on the App for downloading, if any, provided that you (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the App (collectively, 'Content'). Such Content will become our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on the App as mentioned herein, and you are not entitled to any payment or other compensation for such use.

Privacy

We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to Your Information being transferred or used in accordance with our Privacy Policy, available on the App, please do not use App.

We and our affiliates will share / sell / transfer / license / covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transactions are conducted on the App or with third party merchant's application or website, as the case may be.

We may share personal information with our other corporate entities and affiliates. These entities/affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties for commercial purposes. This disclosure may be required for us to, including but not limited to, provide you access to our Services, to comply with our legal obligations, to enforce the terms of use, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We may disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We may also disclose some personal information to third parties, on a commercial fee arrangement with us for data analytics, market research and related purposes and you hereby convey no-objection to the disclosure of such personal information by us.

Further, the App might contain links to third party websites, services, and advertisements for third parties (collectively, 'Third Party Sites & Ads'). Such Third Party Sites & Ads are not under the control of Flipkart and Flipkart is not responsible for any Third Party Sites & Ads. Flipkart provides these Third Party Sites & Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites & Ads. Flipkart shall also not be responsible for the accuracy of information provided in the Third Party Sites & Ads and the quality of product sold by them.
You use all Third Party Sites & Ads at your own risk. When you link to a Third Party Site & Ad, the applicable third party's terms and policies apply, including the third party's privacy policy. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third Party Sites & Ads.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Disclaimer of Warranties and Liability

This App, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the App are provided on 'as is' and 'as available' basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Flipkart does not warrant that:

• This App will be constantly available, or available at all; or

• The information on this App is complete, true, accurate or non-misleading.

Flipkart will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the App. Flipkart does not warrant that this App; information, Content, materials, product (including software) or services included on or otherwise made available to you through the App; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on App constitutes, or is meant to constitute, advice of any kind. All the Products sold on App are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to you.

you will be required to enter a valid phone number while placing an order on the App. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

Selling

As a registered Seller, you are allowed to list item(s) for sale on the App in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on our App. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the App. All listed items must be kept in stock for successful fulfillment of sales.

The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the App. Flipkart reserves the right to delete such multiple listings of the same product listed by you in various categories.

Services Payment

While availing any of the payment method/s available on the App, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

Lack of authorization for any transaction/s, or exceeding the preset limit mutually agreed by you and between 'Bank/s', or any payment issues arising out of the transaction, or decline of transaction for any other reason/s. All payment issues arising out of the transaction, or decline of transaction for any other reason/s. All payments made against the purchases/services on App by you shall be compulsorily in Indian Rupees, acceptable by the Republic of India. App will not facilitate transaction with respect to any other form of currency with respect to the purchase made on the App. Before shipping/delivering your order to you, the Seller may request you to provide supporting documents(including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase.This is done in the interest of providing a safe online shopping environment to our Users.

Further:

  1. Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render Flipkart liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Flipkart's App.

  1. You have specifically authorized Flipkart or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Flipkart is on a principal to principal basis and by accepting these Terms of Use you agree that Flipkart is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Flipkart's App that are paid for by using the Payment Facility. Flipkart does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.

  1. You understand, accept and agree that the payment facility provided by Flipkart is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Flipkart App using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Flipkart is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

Payment Facility for Buyers:

  1. You, as a Buyer, understand that upon initiating a Transaction you are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and you shall pay the Transaction Price through your Issuing Bank to the Seller using Payment Facility.

  1. You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.

  1. You, as a Buyer, shall electronically notify Payment Facility using the appropriate Flipkart App features immediately upon Delivery or non-Delivery within the time period as provided in Policies. Non notification by you of Delivery or non-Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.

  1. You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) in case you do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using App features within the stipulated time than this would make you ineligible for a refund.

  1. You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services

  1. Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

  1. For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer)

  1. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

  1. For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

  1. Refund shall be conditional and shall be with recourse available to Flipkart in case of any misuse by Buyer.

  1. Refund shall be subject to Buyer complying with Policies.

(4) Flipkart reserves the right to impose limits on the number of Transactions or Transaction Price which Flipkart may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

(5) Flipkart reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Flipkart or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

(6) Flipkart may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Flipkart. As a result of such check if Flipkart is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.

(7) Flipkart may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if Flipkart deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, Flipkart may hold Transaction Price and Flipkart may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.

(8) The Buyer and Seller acknowledge that Flipkart will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Flipkart.

Compliance with Laws:

  1. . Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Flipkart App.

Buyer's arrangement with Issuing Bank:

  1. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

  1. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Wallet

The Wallet ('Wallet') is a pre-paid payment instrument which is associated with your account with a specific Seller. You can maintain a balance of money with such specific Seller (if permitted), and redeem it at your convenience. Please note that Seller will be the issuer of wallet and Seller shall be responsible for redeeming the money lying to your credit of your wallet account and Flipkart does not assume any risk, liability or responsibility with respect to wallet money.

Seller will not pay any interest on the amount maintained by you in your Seller specific Wallet.

Refill of Wallet: Your Wallet can be refilled, using any of the pre-paid payment options only. You will be able to recharge your Wallet up to an amount of Rs.10,000 in one instance. There is no need to maintain a minimum balance.

Refund of Wallet Amount: Your Wallet comprises of three types of balances - Store credit (which is a credit granted by Us typically in lieu of a cancelled order), Topped-up balance (which is a prepaid amount that you added to the Wallet to pay for future orders on the App) and Promotional balance (which is credit granted by Us purely for promotional or goodwill purposes). Topped-up balance (prepaid amount) as well as the Promotional balance added to the Wallet will be non-refundable while Store credit will continue to be entirely refundable.

Limitation of Liability: In no event will Flipkart will be liable for any money lying to your credit in wallet, any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Wallet or association with the Wallet.

Flipkart's Replacement Guarantee :

Flipkart's Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. The return policy period (Flipkart's Replacement Guarantee) depends on the product category and the seller. Kindly click here to know the return policy period applicable for different categories. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:

1. Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.

2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the Seller.

Following products shall not be eligible for return or replacement:

• Damages due to misuse of product;

• Incidental damage due to malfunctioning of product;

• Any consumable item which has been used/installed;

• Products with tampered or missing serial/UPC numbers;

• Digital products/services

• Any damage/defect which are not covered under the manufacturer's warranty

• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;

• Jewellery which is 'made to order' on customer's request

On Clothing and Footwear, qualified sellers accept 30 day exchange subject to the following conditions: Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

Returns are not applicable for 'Made to order' jewellery, Innerwear, lingerie, socks, clothing freebies, etc.Damaged or defective or 'Not as described' products in Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by the 30 Day Replacement Guarantee. Kindly click here to know the return policy period (Replacement Guarantee) applicable for different categories.

If Flipkart has suspicion or knowledge, that any of its buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Flipkart may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and Seller and /or disqualify that user and any related users from availing protection through this program.

Flipkart reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Flipkart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceives, files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Digital Content:

Music (MP3 format): Only certain short listed Seller (at the sole discretion of Flipkart) shall be entitled to sell Music (MP3 format) on the App. You may be able to purchase DRM-free digital music in MP3 file format on the App from the respective Sellers. Such MP3 music files shall be provided to you as per selection provided by Seller, subject to certain limitations as described by the Seller. You shall be granted specified download rights of DRM-free MP3 music files from the catalogue of MP3 music displayed on the App. The MP3 music may include full-length MP3 audio tracks at best available bit rate and certain other premium features, as may be provided on the App by respective Sellers from time to time.

Territory: Currently you can purchase downloadable digital MP3 music only through the App as may be made available from time to time on the App, only within the territory of India.

Rights Granted: Music download right is a non-exclusive, non-transferable right to use for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You may copy; store, transfer and burn the MP3 music file only for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You represent, warrant and agree that you will use the MP3 music file only for your personal, non-commercial, entertainment use and not for any redistribution of the same or other use restricted in this Section. You agree not to infringe the rights of the copyright owners and to comply with all applicable laws in your use of the MP3 music file. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, license or otherwise transfer or use MP3 music file. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, and reproduction or distribution rights for MP3 music file. You acknowledge that the MP3 music file embodies the intellectual property of a third party and is protected by law.

Explicit Consent: You agree that we shall have no liability to you for MP3 music file downloaded by you on the App if you find the same to be offensive, indecent or objectionable and expressions through the audio files are not subscribed by us.

Cash on Delivery as a mode of payment is not available for purchasing MP3 music on the App currently.

All Sales Final; Downloading and Risk of Loss; Availability of MP3 music files: All sales of MP3 music files are final. Returns of MP3 music files are not permissible on the App. Once you have purchased MP3 music files, Flipkart encourages you to download it promptly. If you are unable to complete a download, please contact customer service within 6 hours of the payment.

Further Flipkart assumes no liability if your media player does not support the file format made available by the Seller on the App does not support the music download application / software available by the Seller on the App, by whatever name called.

You bear all risk of loss after purchase and for any loss of MP3 music files you have downloaded, including any loss due to a computer or hard drive crash.

Seller may, from time to time, at its sole discretion, remove MP3 music files from the Service without notice.

Intellectual Property Rights:

It is hereby specifically recorded that the copyright and other Intellectual Property in the music available on the App is the sole and exclusive property of third parties. Seller represents and warrants that Sellers are authorized by such third parties to upload the music on the App for license of use to the end customers. Intellectual Property Rights for the purpose of this Terms of Use shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights. All those Intellectual Property rights arising as a result of domain names, internet or any other right available under applicable law shall vest in the domain of Flipkart as the owner of such domain name. The Parties hereto agree and confirm that no part of any Intellectual Property rights mentioned hereinabove is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and Our control or control of its licensors, as the case may be.

Your request to download a MP3 music file is personal to you, and the track may not be used, sold, rented, transferred, licensed or otherwise provided to another User. The license to downloaded tracks includes only those rights explicitly stated herein (typically, the right to play back for your own personal use from your personal computer, CD player, digital player, or other personal consumer electronic device), and, for the avoidance of doubt, does not include the right to create a derivative work, to make copies other than for your own personal use, or to use the track in any commercial manner. You shall promptly notify us in writing upon your discovery of any unauthorized use or infringement.

Software: Seller may make available to you, from time to time, software for your use in connection with the download of MP3 music files (any and all such software, individually and collectively, the 'Software').

You may use the Software only in connection with the download of MP3 music files on the App. You may not separate any individual component of the Software for use other than in connection to the download, may not incorporate any portion of it into your own programs or compile any portion of it in combination with your own programs, may not transfer it for use with another service, or use it, or any portion of it, over a network and may not sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. Seller may discontinue some or all of any Software Seller provide, and Seller may terminate your right to use any Software at any time and in such event may modify it to make it inoperable.

Without limiting the Disclaimer of Warranties and Limitation of Liability in this terms of use, (i) in no event shall Our or software licensors' total liability to you for all damages arising out of or related to your use or inability to use the Software and / or download manager or any other application exceed the amount of Rs.20; and (ii) in no event shall Our or Our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service (excluding the Software), exceed the amount you paid to purchase, on the Service, the Digital Content related to your claim for damages.

Digital Content: eBooks

ebook (ePub format): You will be able to purchase DRM-encrypted eBooks in ePub file format on the Flipkart App. Such ePub files shall be provided to you as per your selection, subject to certain limitations as described herein. You shall be granted specified download rights of DRM-encrypted ePub files from the catalog of eBooks displayed on the App.

Download rights: You will need to be registered with Flipkart to make an ebook purchase. The eBooks which you purchase from the Flipkart App shall be added in your Flipkart eBooks library from where you can download the eBooks onto your device(/s). Each downloaded ebook is locked to the User account and the downloader device. These downloaded eBooks cannot be transferred onto other devices. Each device used by you will have to be synced with your online eBooks library. You can sync a maximum of six (6) devices against your user account. You can download the eBooks to your mobile or tablet devices for offline reading and can read the eBooks using the Flyte eBooks Application only.

Flyte eBooks application: Flyte eBooks application will enable you to read the digital books purchased from the Flyte eBooks store, on your mobile or tablet devices. The app also has an in-app Flyte eBooks store where the user can quickly purchase eBooks. The Flyte eBooks app will be available in the Android platform. The Android app will be compatible with both mobiles and tablet devices. You can download the Flyte eBooks android app for free from the Flipkart App and also Google Play.

Territory: Currently you can purchase downloadable eBooks only through the App and Flyte eBooks Application as may be made available from time to time on the App, only within the territory of India. You have to be within the Indian Territory to even download the already purchased files from your Flipkart eBooks library.

DRM Specifications: The DRM (Digital Rights Management) enables us to restrict certain permissions. The Flyte DRM specifications restrict the following permissions:

Default Restrictions Flipkart Settings

Printing Not Allowed

Copying Not Allowed

Side-Loading (from one device to other) Not Allowed

e-mailing Not Allowed

Saving Images Not Allowed

Read out aloud Not Allowed

Number of distinct devices for file downloading Allowed (Six)

Social media sharing 140 word

Rights Granted: Upon your payment of our fees for ebook, we grant you a non-exclusive, non-transferable right to use the downloaded ebook for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You may store the ebook only for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You represent, warrant and agree that you will use the ebook only for your personal, non-commercial, entertainment use and not for any redistribution of the same or other use restricted in this Section. You agree not to infringe the rights of the copyright owners and to comply with all applicable laws in your use of the ebook. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, license or otherwise transfer or use ebook. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, reproduction or distribution rights for ebook. You acknowledge that the ebook embodies the intellectual property of a third party and is protected by law.

Explicit Consent: You agree that we shall have no liability to you for ebook downloaded by you on the App or Flyte Apps if you find the same to be offensive, indecent or objectionable.

Payment: The Price List for each downloadable ebook displayed on the App represents the full retail price (inclusive of all taxes unless specified otherwise) for said downloadable ebook. You shall pay for such downloadable ebook using one of the payment options available on the App. The Price List mentions the prices of each downloadable ebook and the User shall pay in Indian Currency (i.e. Indian Rupee). We reserve our right to change the prices of the ebook and services and the availability of the same at our sole discretion.

Flipkart will allow the user to buy ebook using the following forms of payments.

• Credit Cards

• Internet Banking

• Debit Cards

• Wallet

• any other mode of payment, as may be decided and made available on the App.

Please note that payment can be made only in India Rupees and all the above payment instruments must have been issued by entities operating in India and subject to Indian regulations.

Cash on Delivery as a mode of payment is not available for purchasing ebook on the App currently.

Payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, you agree that you shall pay all amounts due upon demand by us.

All Sales Final; Downloading and Risk of Loss; Availability of eBooks. All sales of eBooks are final. We do not accept returns of eBooks. Once you have purchased eBooks, we encourage you to download it promptly. If you are unable to complete a download, please contact customer service within 30 days of the payment. The ebook will be removed from your library and the amount that was charged during the payment will be refunded in the form of store credit. The eBooks will also be replaced in cases of genuine technical errors as mentioned in the replacement policy.

You bear all risk of loss after purchase and for any loss of eBooks you have downloaded, including any loss due to a computer or hard drive crash. We may, from time to time, at our sole discretion remove eBooks from the Service without notice.

Intellectual Property Rights:

It is hereby specifically recorded that the copyright and other Intellectual Property in the ebook available on the App is the sole and exclusive property of third parties. We are authorised by such third parties to upload the ebook on the App for license of use to the end customers. Intellectual Property Rights for the purpose of this Agreement shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights. All those Intellectual Property rights arising as a result of domain names, internet or any other right available under applicable law shall vest in the domain of Flipkart Internet Private Limited as the owner of such domain name. The Parties hereto agree and confirm that no part of any Intellectual Property rights mentioned hereinabove is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its licensors, as the case may be.

Your request to download an ebook is personal to you, and the ebook may not be used, sold, rented, transferred, licensed or otherwise provided to any other user. The license to downloaded eBooks includes only those rights explicitly stated herein (typically, the right to read the ebook in Flyte eBooks Application), and, for the avoidance of doubt, does not include the right to create a derivative work, to make copies, or to use the ebook in any commercial manner. You shall promptly notify us in writing upon your discovery of any unauthorized use or infringement.

Software: We may make available to you, from time to time, software or updates for your use in connection with the download of eBooks (any and all such software, individually and collectively, the 'Software').

You may use the Software only in connection with the download of eBooks on the App. You may not separate any individual component of the Software for use other than in connection to the download, may not incorporate any portion of it into your own programs or compile any portion of it in combination with your own programs, may not transfer it for use with another service, or use it, or any portion of it, over a network and may not sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. We may discontinue some or all of any Software we provide, and we may terminate your right to use any Software at any time and in such event may modify it to make it inoperable.

Without limiting the Disclaimer of Warranties and Limitation of Liability in this terms of use, in no event shall our or our and/or our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service (excluding the Software), exceed the amount you paid to purchase, on the Service, the Digital Content related to your claim for damages.

Indemnity

You shall indemnify and hold harmless Flipkart, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the App is presented solely for the purpose of sale in India. Flipkart make no representation that materials in the App are appropriate or available for use in other locations/Countries other than India. Those who choose to access the App from other locations/Countries other than India do so on their own initiative and Flipkart is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

The App is controlled and operated by Flipkart and products are sold by respective Sellers. All material on the App, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights.

All content included on this App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Flipkart or its Sellers, unless owned by any third party and protected by applicable copyright laws. All other such content not owned by Flipkart that appear on this site are the property of their respective owners. All software used on this App is the property of Flipkart and is protected by applicable copyright laws. Any unauthorized copying or reproduction of the above identified material is strictly prohibited by law.

'Flipkart', the Flipkart logo and other marks indicated on the app are trademarks of Flipkart. Other Flipkart graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Flipkart. Flipkart's trademarks and trade dress may not be used in connection with any product or service that is not Flipkart's, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Flipkart. All other trademarks not owned by Flipkart that appear on this site are the property of their respective owners.

Material on App is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint

Flipkart respects the intellectual property of others. In case you feel that your Trademark has been infringed, you can write to Flipkart at infringement@flipkart.com or ss@flipkart.com.

Product Description

Flipkart we do not warrant that Product description or other content of this App is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability

In no event shall Flipkart be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this App.

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Rajiv Ravindran

Flipkart Internet Pvt Ltd.

AKR Tech Park, 1st floor Block 'C' Krishna Reddy Industrial Area,7th Mile,

Hosur Road Bangalore 560068

Karnataka, India

Phone: +91 - 080-42749527

Email: grievance.officer@flipkart.com

Time: Mon - Sat (9:00 - 18:00)

POLICIES

Profanity Policy:

Flipkart prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

This policy extends to text within listings, on Seller pages and all other areas of the App that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).

Please report any violations of this policy to the correct area for review:

Report offensive Display Names

Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the App; or email communication between Users in relation to transactions conducted on App contain profanity, please review Our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

Flipkart will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in a range of actions, including:

Limits placed on account privileges;

Loss of special status;

Account suspension.

Replacement Guarantee :

The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified Sellers on the App. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the Seller.

If Flipkart has suspicion or knowledge, that any of its Buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Flipkart may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and Seller and /or disqualify that User and any related Users from availing protection through this program.

Flipkart reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Flipkart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

For more details related to Replacement Policy, refer to s/help/cancellation-returns

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the App. Following situations may arise:

  1. Item was defective

  1. Item was damaged during the Shipping

  1. Products was / were missing

  1. Wrong item was sent by the Seller.

  1. Return could also result in refund of money in most of the cases.

Points to be noted:

  1. Seller can always accept the return irrespective of the policy.

  1. If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.

  1. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

  1. Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following:

  1. Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

  1. Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

  1. Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)

  1. Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back)

  1. On certain select days as specified by Flipkart (such as 'The Big Billion Day') separate policies may be applicable.

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.

Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

  1. Category

  1. Condition

  1. Electronics

  1. Should be included

  1. Clothing and Footwear

  1. Should be 'New & Unworn' (other than for trial)

  1. Beauty, Health & Personal Care

  1. Should be 'New & Unopened'

  1. Sports & Equipment

  1. Should be 'New' and returned with original packaging

  1. Office Products

  1. Should be 'New' and returned with original packaging

  1. Jewellery

  1. Should be 'New' and returned with original packaging

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement

Definition:

Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

Seller can always accept the return irrespective of the policy.

If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer needs to raise the replacement request within the return period applicable to the respective product.. Once Buyer has raised a replacement request by contacting us on the Toll Free Number provided on the App. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for 'Reason for Return'. Among others, the following are the leading reasons:

  1. Shipping was damaged

  1. Item was defective

  1. Item Dead on Arrival

  1. Item(s) were missing

  1. Wrong item sent

2. An intimation shall be provided to Seller seeking either 'approval' or 'rejection' of the replacement request.

3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.

4. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to resolution@flipkart.com.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

Disputes (Resolutions) Policy

Overview

Generally, transactions are conducted smoothly on Flipkart. However there may be some cases where both the Buyers and Sellers may face issues. At Flipkart, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the App.

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer can write to dispute@flipkart.com, while the Seller can write to ss@flipkart.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

  1. Wrong item received

  1. Item Not as described

  1. Damaged or Seal broken on Product

  1. Part/Accessory missing

  1. Item not Compatible

  1. Seller Description/Specification Wrong

  1. Defective (Functional issues)

  1. Product not working and Manufacturer claims invalid Invoice

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Flipkart will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.

Buyer Protection Program

In case of a dispute where the Seller is unable to provide a refund or a replacement, Flipkart will actively work towards reaching a resolution.

The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided byte Seller.

The Buyer can write to resolution@flipkart.com if the issue with the Seller is not resolved. Flipkart's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the App. Only after verifying these facts, a dispute can be registered.

In due course of resolution, Flipkart's Customer Support Team will facilitate a conference call including the Seller and the Buyer.

When a dispute has been raised, Flipkart may provide both the parties' access to each other's Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Flipkart for settling the dispute.

Buyer Eligibility and Restrictions

  1. Only the Buyers who have purchased the product on Flipkart are eligible for the Buyer Protection Program.

  1. Buyers can file a dispute within 45 days from the date of delivery of the product

  1. Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.

  1. To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with Flipkart by writing an email toresolution@flipkart.com

  1. Fraudulent charges and claims are not covered under Buyer Protection Program

  1. If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.

  1. Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.

  1. Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on Flipkart. If the claim was withdrawn, it is not counted. The coverage amount will be limited to Rs.50,000

  1. Through the Buyer Protection program, Flipkart does not provide any guarantee/warranty to Buyers for products sold on Flipkart against technical/manufacturing defects.

  1. Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. Flipkart shall verify the disputes so raised and may process only such claims that are valid and genuine.

  1. Flipkart shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.

  1. Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.

  1. Flipkart reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Flipkart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.

  1. Decisions made by Flipkart under the Buyer Protection Program shall be final and binding on its Users.

  1. Flipkart reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.

  1. Through this program, Flipkart shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.

  1. Flipkart Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

  1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies

  1. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.

Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state 'Powered by Flipkart' and failing to do so Seller will be liable for chargebacks (as applicable).

  1. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.

Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by Flipkart. Flipkart encourages its Users to be professional, courteous and respectful when communicating by email.

However, Flipkart will investigate and can take action on certain types of unwanted emails that violate Flipkart policies.

Such instances:

  1. Threats of Bodily Harm - Flipkart does not permit Users to send explicit threats of bodily harm.

  1. Misuse of Flipkart System - Flipkart allows Users to facilitate transactions through the Flipkart system, but will investigate any misuse of this service.

  1. Spoof (Fake) email - Flipkart will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to us through 'Contact Us' tab.

  1. Spam (Unsolicited Commercial email) - Flipkart's spam policy applies only to unsolicited commercial messages sent by Flipkart Users. Flipkart Users are not allowed to send spam messages to other Users.

  1. Offers to Buy or Sell Outside of Flipkart - Flipkart prohibits email offers to buy or sell listed products outside of the Flipkart App. Offers of this nature are potential fraud risk for both Buyers and Sellers.

  1. Flipkart policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

  1. Violations of this policy may result in a range of actions, including:

  1. Limits on account privileges

  1. Account suspension

  1. Cancellation of listings

  1. Loss of special status

Other Businesses

Flipkart does not take responsibility or liability for the actions, products, content and services on the App, if any, which are linked to Affiliates and / or third party websites using App's APIs or otherwise. In addition, the App may provide links to the third party websites of our affiliated companies and certain other businesses for which, Flipkart assumes no responsibility for examining or evaluating the products and services offered by them. Flipkart do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Flipkart does not endorse, in any way, any third party website(s) or content thereof.

Flipkart Infringement Verification (FIV) - Reporting Listing Violations

Flipkart has put in place Flipkart Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. It is in Flipkart's interest to ensure that infringing products are removed from the App, as they erode Buyer and good Seller trust.

If you are a Verified Rights Owner and want to report a listing issue, see Flipkart's FIV. Note: Only the intellectual property rights owner can report potentially infringing products or listings through FIV. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us.

If your listing was removed through FIV, and you believe that your listing was removed in error, please contact us.

Flipkart does not and cannot verify that Sellers have the right or ability to sell or distribute their listed products. However, Flipkart is committed to removing infringing or unlicensed products once an authorized representative of the rights owner properly reports them to Flipkart.

FIV works to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. FIV participants have the ability to identify and request removal of allegedly infringing products and materials.

Any person or company who holds intellectual property rights (such as a copyright, trademark or patent) which may be infringed upon by products listed on Flipkart is encouraged to become a FIV member.

Program membership entitles you (Verified Rights Owner) to the following benefits:

Rapid response by Flipkart in ending listings reported by you (as the Verified Rights Owner) as allegedly infringing

Dedicated priority email queues for reporting alleged infringements

The ability to obtain identifying information about Flipkart's users'

How to Become a FIV Member

To join the FIV, we require only that you fully complete and email Us a Notice of Infringement form specifying the allegedly infringing listings and the infringed work, complete with an original authorized signature. The information requested by the Notice of Infringement is designed to ensure that parties reporting products are authorized by the rights owners, and to enable Flipkart to easily identify the material or listing to be ended.

In the interest of keeping the process easy and simple, after we receive your first Notice of Infringement in hard copy, future notices can be sent to us by email at ss@flipkart.com.

Note: In your notice of infringement, you shall be required to identify the individual listing which is infringing your intellectual property. General notices shall not be accepted.

We are happy to receive such information, but must advise that we may be limited in Our ability to respond to your request absent formal notice from unauthorized rights owner.

Notice of Infringement

Flipkart Internet Private Limited

_______________________

_______________________

I, [name] ____________________________ of [address] _________________________ do solemnly and sincerely declare as follows:

1. I am the owner of certain intellectual property rights, said owner being named __________________ ('IP Owner').

2. I have a good faith belief that the item listings or materials identified in the annexure attached hereto are not authorised by the above IP Owner, its agent, or the law and therefore infringe the IP Owner's rights. Please expeditiously remove or disable access to the material or products claimed to be infringing.

3. I may be contacted at:

Name ___________________________________________________________

Title & Company ________________________________________________________

Address _________________________________________________________

Email (correspondence) ___________________________________________________

Telephone/Fax _____________________________________________________________

Date _________________________________________________________________

and I make this declaration conscientiously believing it to be true and correct.

Declared by ______________________________

on [date] ___________________________________ in [place]________

Truthfully,

Signature

Addendum to Notice of Infringement:

List of Allegedly Infringing Listings, Products, or Materials

A Note on Reason Codes: When identifying item numbers please use the reasons below. When removing products from the App, Flipkart will inform Sellers of the specific reason for the removal of their products.

Select the most appropriate reason. Please associate each item you report with only one reason code.

Trademark-infringement

1. Trademark owner doesn't make this type of product or has discontinued the production of the product

2. Item(s) is an unlawful replica of a product made by the trademark owner or is counterfeit

Trademark-listing description infringement

3. Listing(s) has unlawful comparison to trademark owner's brand or product

4. Listing(s) contains unlawful use of trademark owner's logo

Copyright-item infringement

5. Software is being offered without any license or in violation of a license

6. Item(s) is a bootleg recording;

7. Item(s) is an unlawful copy (software, games, movies, etc.);

8. Item(s) is unlawful duplication of printed material

9. Item(s) is an unlawful copy of other copyrighted work (paintings, sculptures, etc.)

Copyright-listing content infringement

9. Listing(s) comprises unauthorized copy of copyrighted text

10. Listing(s) comprises unauthorized copy of copyrighted image

11. Listing(s) comprises unauthorized copy of copyrighted image and text

Reason Code: _____________________________________________________________

Work(s)

infringed: _________________________________________________________

Item Number(s): ___________________________________________________________

Note:

1. Please provide the ownership of Trademark (Trademark Registration Certificate should be in the name of applicant)

2. Please provide the evidence as to the ownership of copyright.

All such Notices of Infringement shall be sent to infringement@flipkart.com; or ss@flipkart.com.

For Buyers from Maharashtra

Flipkart Terms of Use

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this mobile application ('App').

The App is owned by Flipkart Internet Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Vaishnavi Summit, Ground Floor, 7th Main, 80 feet Road, 3rd Block, Koramangala Industrial Layout, Next to Wipro office, Corporation Ward No. 68, Koramangala, Bangalore - 560 034, Karnataka, India (hereinafter referred to as 'Flipkart').

By merely using the App, You shall be deemed to have contracted with Flipkart Internet Private Limited and have agreed to be bound by the terms and conditions herein contained, including the various policies incorporated by reference in this Agreement.

Your use of the App and the underlying services and tools offered through the App are subject to and governed by the following terms and conditions ('Terms of Use') including the applicable policies which are incorporated herein by way of reference. If you transact on the App, You shall be subject to the policies that are applicable to the App for such transaction.

For the purpose of these Terms of Use, wherever the context so requires 'You' or 'User' shall mean any natural or legal person who has agreed to become a buyer by using the App by providing Registration Data while registering on the App as Registered User. The term 'We', 'Us', 'Our' shall mean Flipkart Internet Private Limited.

When you use any of the services provided by us through the App, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the App following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the App.

ACCESSING OR OTHERWISE USING THE APP INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Flipkart Policies ((including but not limited to Privacy Policy) as amended from time to time.

Membership Eligibility

Only persons who can form legally binding contracts under Indian Contract Act, 1872 are permitted to use the App. Any person who is 'incompetent to contract' within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the App. If you are a minor i.e. under the age of 18 years, and you wish to use or transact on the App, you must only transact using the App registered under the name of a legal guardian or parents. Flipkart reserves the right to terminate your membership and / or refuse to provide you with access to the App if it is brought to Flipkart's notice or if it is discovered that you are ineligible to use the App.

Your Account and Registration Obligations

You are solely and entirely responsible for maintaining the confidentiality and security of your Account, Display Name and password and for restricting access to your mobile device. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block your access to the App. You agree to accept responsibility for all activities that occur under your account or password including any content stored, posted or otherwise transmitted through your account even when certain content is posted by others who have access to your account with or without your consent/authorization. We will not be responsible for any changes to the content in your account, including without limitation, product listings or prices, that are attributable to use of your account by any third party, with or without your consent and you hereby expressly agree not to hold us liable in such a case .We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account and the loss or damage arising therefrom.

If you know or suspect that someone unauthorized knows your password or any other security breach, then you should notify us by contacting us immediately and in no event later than 24 hours through the address provided in the 'Contact Us' section of the website. If Flipkart has reason to believe that there is likely to be a breach of security or misuse of the App, we may require you to change your password or we may suspend your account without any liability to Flipkart and without any prior notice to you. Without prejudice to the above, Flipkart reserves the right to recover from you any and all damages, losses or costs that are levied on or suffered by Flipkart due to misuse of your account or password whether due to reasons attributable to you or not.

It is very important that you log out when you have finished using the App and preferably every time you leave your mobile device unattended. If you leave yourself logged in, then someone else may use your mobile device and have access to your Account. They may read, modify, or delete content from your Account. They may send emails out from your user ID. They may even attempt to hack or damage the system from your user ID

Communications

When you use the App or send emails or other data, information or communication to us, you agree and understand that you are communicating with Us through electronic records and you consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The App is a platform that Users utilize to meet and interact with one another for their transactions. Flipkart is not and cannot be a party to or control in any manner any transaction between the App's Users. Consequently:

  1. All commercial/contractual terms are offered and agreed to by and between Buyers and Sellers alone. The commercial/contractual terms include as applicable and without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Flipkart does not have any control over nor does it determine or advise or in any way involve itself in the negotiation, offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.

  1. Placement of order by a Buyer with Seller on the Website is an offer to buy the product(s) in the order by the Buyer to the Seller and it shall not be construed as Seller's acceptance of Buyer's offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by Seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.

  1. Flipkart does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be solder offered to be sold or purchased on the App. Flipkart does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the App. Flipkart accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

  1. Flipkart is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Flipkart cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the App. Flipkart shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.

  1. Flipkart does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that you choose to deal with on the App and use your best judgment in that behalf.

  1. Flipkart does not at any point of time during any transaction between Buyer and Seller on the App come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.

  1. All items purchased from the sellers through flipkart.com would be delivered by the sellers (delivery shall be further facilitated by FK Internet) to the carrier on behalf of such buyers. Instakart will act as the carrier for the buyers. Therefore, the risk of loss and title for such items pass on to the buyers upon the delivery to Instakart (i.e., the carrier) by the seller and in event there is any damage or loss caused to the goods during shipment, then a claim may be made to Instakart as the carrier for any sort of compensation

  1. For arranging the transportation for the buyer, the seller has the liberty to charge the buyers a delivery fee.

  1. At no time shall Flipkart hold any right, title or interest over the products nor shall Flipkart have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Flipkart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

  1. The App is only an application that provides access to the technology platform managed by Flipkart that can be utilized by Users to buy and sell products or services. Flipkart is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

  1. At no time shall Flipkart hold any right, title or interest over the products nor shall Flipkart have any obligations or liabilities in respect of such contract.

  1. Flipkart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

  1. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the Seller(s) that you transact with.

Disclaimer :

In the event the pricing of any product(s) listed on the App is, due to some technical issue, typographical error or mistake published by a Seller, incorrectly reflected, the Seller may cancel such your order(s). In any such event Flipkart shall not be liable for and you hereby release and indemnify Flipkart and/or any of its officers and representatives from any cost, damage, liability or other consequence of such cancellation of the order.

You release and indemnify Flipkart and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the App and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Flipkart cannot take responsibility or control the information provided by other Users which is made available on the App. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the App.

Please note that there could be risks in dealing with underage persons or people acting under false pretence.

Charges

Use of the App is free for buyers. Flipkart does not charge any fee for using the App and making purchases using the App. Flipkart reserves the right to change its Fee Policy from time to time. In particular, Flipkart may at its sole discretion introduce new services and modify some or all of the existing services offered through the App. In such an event, Flipkart reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be intimated to users of the App and such changes shall automatically become effective immediately thereafter. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Flipkart Internet Private Limited.

Use of the App

You agree, undertake and confirm that your use of App shall be strictly governed by the following binding principles:

1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:

(a) belongs to another person and to which you does not have any right to;

(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to 'indecent representation of women' within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

(c) is misleading in any way;

(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

(e) harasses or advocates harassment of another person;

(f) involves the transmission of 'junk mail', 'chain letters', or unsolicited mass mailing or 'spamming';

(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

(h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];

(i) promotes an illegal or unauthorized copy of another person's copyrighted work (see 'Copyright complaint' below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);

(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;

(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;

(m) contains video, photographs, or images of another person (with a minor or an adult).

(n) tries to gain unauthorized access or exceeds the scope of authorized access to the App or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the App or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

(o) engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of 'virtual' products related to the App. Throughout this Terms of Use, Flipkart's prior written consent means a communication coming from Flipkart's Legal Department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;

(p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;

(q) interferes with another USER's use and enjoyment of the App or any other individual's User and enjoyment of similar services;

(r) refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the App or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.

(s) harm minors in any way;

(t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

(u) violates any law for the time being in force;

(v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

(w) impersonate another person;

(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

(y) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

(z) shall be false, inaccurate or misleading;

(aa) shall directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

(ab) shall create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ('ISPs') or other suppliers;

2. You shall not use any program, algorithm or methodology, or any similar or equivalent manual process, to copy or or in any way reproduce or circumvent the navigational structure or presentation of the Content on the App,, to obtain or attempt to obtain any data or information about the App or the Content through any means other than that which has been purposely made available through the App. We reserve Our right to bar any such activity.

3. You shall not attempt to gain unauthorized access to any portion or feature of the App, or any other systems or networks connected to the App, by hacking, password 'mining' or any other illegitimate means.

4. You shall not probe, scan or test the vulnerability of the App or any network connected to the App nor breach the security or authentication measures on the App or any network connected to the App. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to App, or any other customer, including any account on the App not owned by you, to its source, or exploit the App or any service or information made available or offered by or through the App, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the App.

5. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Flipkart, Flyte, Digiflip, Flipcart, flipkart.com, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Flipkart or Sellers on platform or otherwise tarnish or dilute any Flipkart's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the App or Flipkart's systems or networks, or any systems or networks connected to Flipkart.

6. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the App or any transaction being conducted on the App, or with any other person's use of the App.

7. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the App or any service offered on or through the App. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity or access the App through another user's account, unless authorized to do so.

8. You may not use the App or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Flipkart and / or others.

9. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of Our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

10. Solely to enable Us to use the information you supply Us with, so that we are not violating any rights you might have in your Information, you agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your Information, in any media now known or not currently known, with respect to your Information. We will only use your information in accordance with the Terms of Use and Privacy Policy applicable to use of the App.

11. From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.

12. You shall not engage in advertising to, or solicitation of, other Users of the App to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the App or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the App. It shall be a violation of these Terms of Use to use any information obtained from the App in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to protect our users from such advertising or solicitation, we reserve the right to restrict the messages or emails which a user may send to other users in any 24-hour period to a number which we deem appropriate in our sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the App) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

We reserve the right, but have no obligation, to monitor the materials posted on the App. Flipkart shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE APP AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Flipkart views. In no event shall Flipkart assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the App. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

13. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the App, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the App.

14. It is possible that other users (including unauthorized users or 'hackers') may post or transmit offensive or obscene materials on the App and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the App, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the App you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the App. Please carefully select the type of information that you publicly disclose or share with others on the App.

15. Flipkart shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your owner through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

Contents Posted on the App

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, 'Content'), is a third party user generated content and Flipkart has no control over such third party user generated content as Flipkart is merely an intermediary for the purposes of this Terms of Use.

Except as expressly provided in these Terms of Use, no part of the App and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including 'mirroring') to any other computer, server, App, website or other medium for publication or distribution or for any commercial enterprise, without Flipkart's express prior written consent.

You may use information on the products and services purposely made available on the App for downloading, if any, provided that you (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the App (collectively, 'Content'). Such Content will become Our property and you grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content you provide. You agree that any Content you post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on the App as mentioned herein, and you are not entitled to any payment or other compensation for such use.

Privacy

We view protection of your privacy as a very important principle. We understand clearly that you and your Personal Information is one of our most important assets. We store and process your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to your Information being transferred or used in accordance with our Privacy Policy, available on the App, please do not use App.

We and our affiliates will share / sell / transfer / license / covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transactions are conducted on the App or with third party merchant's application or website, as the case may be.

Disclaimer of Warranties and Liability

This App, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the App are provided on 'as is' and 'as available' basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Flipkart does not warrant that:

• This App will be constantly available, or available at all; or

• The information on this App is complete, true, accurate or non-misleading.

Flipkart will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the App. Flipkart does not warrant that this App; information, Content, materials, product (including software) or services included on or otherwise made available to You through the App; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on App constitutes, or is meant to constitute, advice of any kind. All the Products sold on App are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to you.

You will be required to enter a valid phone number while placing an order on the App. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

Selling

As a registered Seller, you are allowed to list item(s) for sale on the App in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on our App. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the App. All listed items must be kept in stock for successful fulfilment of sales.

The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the App. Flipkart reserves the right to delete such multiple listings of the same product listed by you in various categories.

Seller shall arrange for the transport of the goods (which will be facilitated by FK Internet) to the buyer purchased online and for such delivery services, the seller shall be at the liberty to charge a delivery fee to the buyer. Seller shall deliver the goods purchased by the buyers to Instakart, who is the carrier for the buyers for onwards delivery to the customers.

Services Payment

While availing any of the payment method/s available on the App, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  1. Lack of authorization for any transaction/s, or

  1. Exceeding the preset limit mutually agreed by you and between 'Bank/s', or

  1. Any payment issues arising out of the transaction, or

  1. Decline of transaction for any other reason/s

All payments made against the purchases/services on App by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. App will not facilitate transaction with respect to any other form of currency with respect to the purchases made on App.

Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

Further :

  1. Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render Flipkart liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Flipkart's App.

  1. You have specifically authorized Flipkart or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Flipkart is on a principal to principal basis and by accepting these Terms of Use you agree that Flipkart is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Flipkart's App that are paid for by using the Payment Facility. Flipkart does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.

  1. You understand, accept and agree that the payment facility provided by Flipkart is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Flipkart App using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Flipkart is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

Payment Facility for Buyers :

  1. You, as a Buyer, understand that upon initiating a Transaction you are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and you shall pay the Transaction Price through your Issuing Bank to the Seller using Payment Facility.

  1. You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.

  1. You, as a Buyer, shall electronically notify Payment Facility using the appropriate Flipkart App features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by you of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.

  1. You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using App features within the stipulated time than this would make you ineligible for a refund.

  1. You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services

  1. Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

  1. For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer)

  1. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

  1. For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

  1. Refund shall be conditional and shall be with recourse available to Flipkart in case of any misuse by Buyer.

  1. Refund shall be subject to Buyer complying with Policies.

  1. Flipkart reserves the right to impose limits on the number of Transactions or Transaction Price which Flipkart may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

  1. Flipkart reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Flipkart or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

  1. Flipkart may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Flipkart. As a result of such check if Flipkart is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.

  1. Flipkart may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if Flipkart deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, Flipkart may hold Transaction Price and Flipkart may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.

  1. The Buyer and Seller acknowledge that Flipkart will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Flipkart.

Compliance with Laws :

  1. Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Flipkart App.

Buyer's arrangement with Issuing Bank:

  1. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

  1. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Wallet

The Wallet ('Wallet') is a pre-paid payment instrument which is associated with your account with a specific Seller. You can maintain a balance of money with such specific Seller (if permitted), and redeem it at your convenience. Please note that Seller will be the issuer of wallet and Seller shall be responsible for redeeming the money lying to your credit of your wallet account and Flipkart does not assume any risk, liability or responsibility with respect to wallet money.

Seller will not pay any interest on the amount maintained by you in your Seller specific Wallet.

Refill of Wallet: Your Wallet can be refilled, using any of the pre-paid payment options only. You will be able to recharge your Wallet up to an amount of Rs.10,000 in one instance. There is no need to maintain a minimum balance.

Refund of Wallet Amount: Your Wallet comprises of three types of balances - Store credit (which is a credit granted by Us typically in lieu of a cancelled order), Topped-up balance (which is a prepaid amount that you added to the Wallet to pay for future orders on the App) and Promotional balance (which is credit granted by Us purely for promotional or goodwill purposes). Topped-up balance (prepaid amount) as well as the Promotional balance added to the Wallet will be non-refundable while Store credit will continue to be entirely refundable.

Limitation of Liability :

In no event will Flipkart will be liable for any money lying to your credit in wallet, any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Wallet or association with the Wallet.

Flipkart's Replacement Guarantee :

Flipkart's Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. The return policy period (Flipkart's Replacement Guarantee) depends on the product category and the seller. Kindly click here to know the return policy period applicable for different categories. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:

1. Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.

2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the Seller.

Following products shall not be eligible for return or replacement:

  1. Damages due to misuse of product;

  2. Incidental damage due to malfunctioning of product;

  3. Any consumable item which has been used/installed;

  4. Products with tampered or missing serial/UPC numbers;

  5. Digital products/services

  6. Any damage/defect which are not covered under the manufacturer's warranty

  7. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;

  8. Jewellery which is 'made to order' on customer's request

On Clothing and Footwear, qualified sellers accept 30 day exchange subject to the following conditions:

Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.

Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

Returns are not applicable for 'Made to order' jewellery, Innerwear, lingerie, socks, clothing freebies, etc.Damaged or defective or 'Not as described' products in Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by the 30 Day Replacement Guarantee. Kindly click here to know the return policy period (Replacement Guarantee) applicable for different categories.

If Flipkart has suspicion or knowledge, that any of its buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Flipkart may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and Seller and /or disqualify that user and any related users from availing protection through this program.

Flipkart reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Flipkart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Digital Content: Music

Music (MP3 format): Only certain short listed Seller (at the sole discretion of Flipkart) shall be entitled to sell Music (MP3 format) on the App. You may be able to purchase DRM-free digital music in MP3 file format on the App from the respective Sellers. Such MP3 music files shall be provided to you as per selection provided by Seller, subject to certain limitations as described by the Seller. You shall be granted specified download rights of DRM-free MP3 music files from the catalogue of MP3 music displayed on the App. The MP3 music may include full-length MP3 audio tracks at best available bit rate and certain other premium features, as may be provided on the App by respective Sellers from time to time.

Territory: Currently you can purchase downloadable digital MP3 music only through the App as may be made available from time to time on the App, only within the territory of India.

Rights Granted: Music download right is a non-exclusive, non-transferable right to use for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You may copy, store, transfer and burn the MP3 music file only for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You represent, warrant and agree that You will use the MP3 music file only for your personal, non-commercial, entertainment use and not for any redistribution of the same or other use restricted in this Section. You agree not to infringe the rights of the copyright owners and to comply with all applicable laws in your use of the MP3 music file. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, license or otherwise transfer or use MP3 music file. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, reproduction or distribution rights for MP3 music file. You acknowledge that the MP3 music file embodies the intellectual property of a third party and is protected by law.

Explicit Consent: You agree that we shall have no liability to you for MP3 music file downloaded by you on the App if you find the same to be offensive, indecent or objectionable and expressions through the audio files are not subscribed by us.

Cash on Delivery as a mode of payment is not available for purchasing MP3 music on the App currently.

All Sales Final; Downloading and Risk of Loss; Availability of MP3 music files: All sales of MP3 music files are final. Returns of MP3 music files are not permissible on the App. Once you have purchased MP3 music files, Flipkart encourages you to download it promptly. If you are unable to complete a download, please contact customer service within 6 hours of the payment.

Further Flipkart assumes no liability if your media player does not support the file format made available by the Seller on the App does not support the music download application / software available by the Seller on the App, by whatever name called.

You bear all risk of loss after purchase and for any loss of MP3 music files you have downloaded, including any loss due to a computer or hard drive crash.

Seller may, from time to time, at its sole discretion, remove MP3 music files from the Service without notice.

Intellectual Property Rights: It is hereby specifically recorded that the copyright and other Intellectual Property in the music available on the App is the sole and exclusive property of third parties. Seller represents and warrants that Sellers are authorized by such third parties to upload the music on the App for license of use to the end customers. Intellectual Property Rights for the purpose of this Terms of Use shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights. All those Intellectual Property rights arising as a result of domain names, internet or any other right available under applicable law shall vest in the domain of Flipkart as the owner of such domain name. The Parties hereto agree and confirm that no part of any Intellectual Property rights mentioned hereinabove is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its licensors, as the case may be.

Your request to download a MP3 music file is personal to you, and the track may not be used, sold, rented, transferred, licensed or otherwise provided to another User. The license to downloaded tracks includes only those rights explicitly stated herein (typically, the right to play back for your own personal use from your personal computer, CD player, digital player, or other personal consumer electronic device), and, for the avoidance of doubt, does not include the right to create a derivative work, to make copies other than for your own personal use, or to use the track in any commercial manner. You shall promptly notify Us in writing upon your discovery of any unauthorized use or infringement.

Software: Seller may make available to you, from time to time, software for your use in connection with the download of MP3 music files (any and all such software, individually and collectively, the 'Software').

You may use the Software only in connection with the download of MP3 music files on the App. You may not separate any individual component of the Software for use other than in connection to the download, may not incorporate any portion of it into your own programs or compile any portion of it in combination with your own programs, may not transfer it for use with another service, or use it, or any portion of it, over a network and may not sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. Seller may discontinue some or all of any Software Seller provide, and Seller may terminate your right to use any Software at any time and in such event may modify it to make it inoperable.

Without limiting the Disclaimer of Warranties and Limitation of Liability in this terms of use, (i) in no event shall Our or software licensors' total liability to you for all damages arising out of or related to your use or inability to use the Software and / or download manager or any other application exceed the amount of Rs.20; and (ii) in no event shall Our or Our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service (excluding the Software), exceed the amount you paid to purchase, on the Service, the Digital Content related to your claim for damages.

Digital Content: eBooks

ebook (ePub format): You will be able to purchase DRM-encrypted eBooks in ePub file format on the Flipkart App. Such ePub files shall be provided to you as per your selection, subject to certain limitations as described herein. You shall be granted specified download rights of DRM-encrypted ePub files from the catalog of eBooks displayed on the App.

Download rights: You will need to be registered with Flipkart to make an ebook purchase. The eBooks which you purchase from the Flipkart App shall be added in your Flipkart eBooks library from where you can download the eBooks onto your device(/s). Each downloaded ebook is locked to the User account and the downloader device. These downloaded eBooks cannot be transferred onto other devices. Each device used by you will have to be synced with your online eBooks library. You can sync a maximum of six (6) devices against your user account. You can download the eBooks to your mobile or tablet devices for offline reading and can read the eBooks using the Flyte eBooks Application only.

Flyte eBooks application: Flyte eBooks application will enable you to read the digital books purchased from the Flyte eBooks store, on your mobile or tablet devices. The app also has an in-app Flyte eBooks store where the user can quickly purchase eBooks. The Flyte eBooks app will be available in the Android platform. The Android app will be compatible with both mobiles and tablet devices. You can download the Flyte eBooks android app for free from the Flipkart App and also Google Play.

Territory: Currently you can purchase downloadable eBooks only through the App and Flyte eBooks Application as may be made available from time to time on the App, only within the territory of India. You have to be within the Indian Territory to even download the already purchased files from your Flipkart eBooks library.

DRM Specifications: The DRM (Digital Rights Management) enables us to restrict certain permissions. The Flyte DRM specifications restrict the following permissions:

Default Restrictions

Flipkart Settings

Printing

Not Allowed

Copying

Not Allowed

Side-Loading (from one device to other)

Not Allowed

e-mailing

Not Allowed

Saving Images

Not Allowed

Read out aloud

Not Allowed

Number of distinct devices for file downloading

Allowed (Six)

Social media sharing

140 word

Rights Granted:

Upon your payment of our fees for ebook, we grant you a non-exclusive, non-transferable right to use the downloaded ebook for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You may store the ebook only for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You represent, warrant and agree that you will use the ebook only for your personal, non-commercial, entertainment use and not for any redistribution of the same or other use restricted in this Section. You agree not to infringe the rights of the copyright owners and to comply with all applicable laws in your use of the ebook. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, license or otherwise transfer or use ebook. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, reproduction or distribution rights for ebook. You acknowledge that the ebook embodies the intellectual property of a third party and is protected by law.

Explicit Consent: You agree that we shall have no liability to you for ebook downloaded by you on the App or Flyte Apps if you find the same to be offensive, indecent or objectionable.

Payment: The Price List for each downloadable ebook displayed on the App represents the full retail price (inclusive of all taxes unless specified otherwise) for said downloadable ebook. You shall pay for such downloadable ebook using one of the payment options available on the App. The Price List mentions the prices of each downloadable ebook and the user shall pay in Indian Currency (i.e. Indian Rupee). We reserve our right to change the prices of the ebook and services and the availability of the same at our sole discretion.

Flipkart will allow the user to buy ebook using the following forms of payments.

• Credit Cards

• Internet Banking

• Debit Cards

• Wallet

• any other mode of payment, as may be decided and made available on the App.

Please note that payment can be made only in India Rupees and all the above payment instruments must have been issued by entities operating in India and subject to Indian regulations.

Cash on Delivery as a mode of payment is not available for purchasing ebook on the App currently.

Payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, you agree that you shall pay all amounts due upon demand by us.

All Sales Final: Downloading and Risk of Loss; Availability of eBooks. All sales of eBooks are final. We do not accept returns of eBooks. Once you have purchased eBooks, we encourage you to download it promptly. If you are unable to complete a download, please contact customer service within 30 days of the payment. The ebook will be removed from your library and the amount that was charged during the payment will be refunded in the form of store credit. The eBooks will also be replaced in cases of genuine technical errors as mentioned in the replacement policy.

You bear all risk of loss after purchase and for any loss of eBooks you have downloaded, including any loss due to a computer or hard drive crash. We may, from time to time, at our sole discretion remove eBooks from the Service without notice.

Intellectual Property Rights :

It is hereby specifically recorded that the copyright and other Intellectual Property in the ebook available on the App is the sole and exclusive property of third parties. We are authorised by such third parties to upload the ebook on the App for license of use to the end customers. Intellectual Property Rights for the purpose of this Agreement shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights. All those Intellectual Property rights arising as a result of domain names, internet or any other right available under applicable law shall vest in the domain of Flipkart Internet Private Limited as the owner of such domain name. The Parties hereto agree and confirm that no part of any Intellectual Property rights mentioned hereinabove is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its licensors, as the case may be.

Your request to download an ebook is personal to you, and the ebook may not be used, sold, rented, transferred, licensed or otherwise provided to any other user. The license to downloaded eBooks includes only those rights explicitly stated herein (typically, the right to read the ebook in Flyte eBooks Application), and, for the avoidance of doubt, does not include the right to create a derivative work, to make copies, or to use the ebook in any commercial manner. You shall promptly notify us in writing upon your discovery of any unauthorized use or infringement.

Software: We may make available to you, from time to time, software or updates for your use in connection with the download of eBooks (any and all such software, individually and collectively, the 'Software').

You may use the Software only in connection with the download of eBooks on the App. You may not separate any individual component of the Software for use other than in connection to the download, may not incorporate any portion of it into your own programs or compile any portion of it in combination with your own programs, may not transfer it for use with another service, or use it, or any portion of it, over a network and may not sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. We may discontinue some or all of any Software we provide, and we may terminate your right to use any Software at any time and in such event may modify it to make it inoperable.

Without limiting the Disclaimer of Warranties and Limitation of Liability in this terms of use, in no event shall our or our and/or our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service (excluding the Software), exceed the amount you paid to purchase, on the Service, the Digital Content related to your claim for damages.

Indemnity:

You shall indemnify and hold harmless Flipkart, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the App is presented solely for the purpose of sale in India. Flipkart make no representation that materials in the App are appropriate or available for use in other locations/Countries other than India. Those who choose to access the App from other locations/Countries other than India do so on their own initiative and Flipkart is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

The App is controlled and operated by Flipkart and products are sold by respective Sellers. All material on the App, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights.

All content included on this App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Flipkart or its Sellers, unless owned by any third party and protected by applicable copyright laws. All other such content not owned by Flipkart that appear on this site are the property of their respective owners. All software used on this App is the property of Flipkart and is protected by applicable copyright laws. Any unauthorized copying or reproduction of the above identified material is strictly prohibited by law.

'Flipkart', the Flipkart logo and other marks indicated on the app are trademarks of Flipkart. Other Flipkart graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Flipkart. Flipkart's trademarks and trade dress may not be used in connection with any product or service that is not Flipkart's, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Flipkart. All other trademarks not owned by Flipkart that appear on this site are the property of their respective owners.

Material on App is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint

Flipkart respects the intellectual property of others. In case you feel that your Trademark has been infringed, you can write to Flipkart at infringement@flipkart.com or ss@flipkart.com.

Product Description

Flipkart we do not warrant that Product description or other content of this App is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability

In no event shall Flipkart be liable for any special, incidental, indirect or consequential damages or any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

IN NO EVENT SHALL FLIPKART BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this App.

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Rajiv Ravindran

Flipkart Internet Pvt Ltd.

AKR Tech Park, 1st floor Block 'C' Krishna Reddy Industrial Area,7th Mile,

Hosur Road Bangalore 560068

Karnataka, India

Phone: +91 - 080-42749527

Email: grievance.officer@flipkart.com

Time: Mon - Sat (9:00 - 18:00)

POLICIES

Profanity Policy

Flipkart prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

This policy extends to text within listings, on Seller pages and all other areas of the App that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).

Please report any violations of this policy to the correct area for review:

Report offensive Display Names

Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the App; or email communication between Users in relation to transactions conducted on App contain profanity, please review Our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

Flipkart will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in a range of actions, including:

Limits placed on account privileges;

Loss of special status;

Account suspension.

Replacement Guarantee :

The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified Sellers on the App. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the Seller.

If Flipkart has suspicion or knowledge, that any of its Buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Flipkart may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and Seller and /or disqualify that User and any related Users from availing protection through this program.

Flipkart reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Flipkart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

For more details related to Replacement Policy, refer to s/help/cancellation-returns

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the App. Following situations may arise:

  1. Item was defective

  1. Item was damaged during the Shipping

  1. Products was / were missing

  1. Wrong item was sent by the Seller.

  1. Return could also result in refund of money in most of the cases.

  1. Points to be noted:

  1. Seller can always accept the return irrespective of the policy.

  1. If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.

  1. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

  1. Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following:

  1. Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

  1. Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

  1. Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)

  1. Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back)

  1. On certain select days as specified by Flipkart (such as 'The Big Billion Day') separate policies may be applicable.

  1. In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

  1. In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.

Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

  1. Category

  1. Condition

  1. Electronics

  1. Should be included

  1. Clothing and Footwear

  1. Should be 'New & Unworn' (other than for trial)

  1. Beauty, Health & Personal Care

  1. Should be 'New & Unopened'

  1. Sports & Equipment

  1. Should be 'New' and returned with original packaging

  1. Office Products

  1. Should be 'New' and returned with original packaging

  1. Jewellery

  1. Should be 'New' and returned with original packaging

  1. If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

  1. Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement

Definition:

Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

  1. Seller can always accept the return irrespective of the policy.

  1. If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program.

1) Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting us on the Toll Free Number provided on the App. Once the replacement request has been raised, the following steps shall be followed:

Buyer is asked for 'Reason for Return'. Among others, the following are the leading reasons:

  1. Shipping was damaged

  1. Item was defective

  1. Item Dead on Arrival

  1. Item(s) were missing

  1. Wrong item sent

2. An intimation shall be provided to Seller seeking either 'approval' or 'rejection' of the replacement request.

3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.

4. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to resolution@flipkart.com.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

Disputes (Resolutions) Policy

Overview

Generally, transactions are conducted smoothly on Flipkart. However there may be some cases where both the Buyers and Sellers may face issues. At Flipkart, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the App.

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer can write to dispute@flipkart.com, while the Seller can write to ss@flipkart.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

1. Wrong item received

2. Item Not as described

Damaged or Seal broken on Product

Part/Accessory missing

Item not Compatible

Seller Description/Specification Wrong

Defective (Functional issues)

Product not working and Manufacturer claims invalid Invoice

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Flipkart will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.

Buyer Protection Program

In case of a dispute where the Seller is unable to provide a refund or a replacement, Flipkart will actively work towards reaching a resolution.

The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided byte Seller.

The Buyer can write to resolution@flipkart.com if the issue with the Seller is not resolved. Flipkart's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the App. Only after verifying these facts, a dispute can be registered.

In due course of resolution, Flipkart's Customer Support Team will facilitate a conference call including the Seller and the Buyer.

When a dispute has been raised, Flipkart may provide both the parties' access to each other's Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Flipkart for settling the dispute.

Buyer Eligibility and Restrictions

• Only the Buyers who have purchased the product on Flipkart are eligible for the Buyer Protection Program.

• Buyers can file a dispute within 45 days from the date of delivery of the product

• Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.

• To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with Flipkart by writing an email to resolution@flipkart.com

• Fraudulent charges and claims are not covered under Buyer Protection Program

• If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.

• Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.

• Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on Flipkart. If the claim was withdrawn, it is not counted. The coverage amount will be limited to Rs.50,000

• Through the Buyer Protection program, Flipkart does not provide any guarantee/warranty to Buyers for products sold on Flipkart against technical/manufacturing defects.

• Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. Flipkart shall verify the disputes so raised and may process only such claims that are valid and genuine.

• Flipkart shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.

• Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.

• Flipkart reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Flipkart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.

• Decisions made by Flipkart under the Buyer Protection Program shall be final and binding on its Users.

• Flipkart reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.

• Through this program, Flipkart shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.

• Flipkart Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies

2. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.

Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state 'Powered by Flipkart' and failing to do so Seller will be liable for chargebacks (as applicable).

3. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.

Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by Flipkart. Flipkart encourages its Users to be professional, courteous and respectful when communicating by email.

However, Flipkart will investigate and can take action on certain types of unwanted emails that violate Flipkart policies.

Such instances:

Threats of Bodily Harm - Flipkart does not permit Users to send explicit threats of bodily harm.

Misuse of Flipkart System - Flipkart allows Users to facilitate transactions through the Flipkart system, but will investigate any misuse of this service.

Spoof (Fake) email - Flipkart will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to us through 'Contact Us' tab.

Spam (Unsolicited Commercial email) - Flipkart's spam policy applies only to unsolicited commercial messages sent by Flipkart Users. Flipkart Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of Flipkart - Flipkart prohibits email offers to buy or sell listed products outside of the Flipkart App. Offers of this nature are potential fraud risk for both Buyers and Sellers.

Flipkart policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

Limits on account privileges

Account suspension

Cancellation of listings

Loss of special status

Other Businesses

Flipkart does not take responsibility or liability for the actions, products, content and services on the App, if any, which are linked to Affiliates and / or third party websites using App's APIs or otherwise. In addition, the App may provide links to the third party websites of our affiliated companies and certain other businesses for which, Flipkart assumes no responsibility for examining or evaluating the products and services offered by them. Flipkart do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Flipkart does not endorse, in any way, any third party website(s) or content thereof.

Flipkart Infringement Verification (FIV) - Reporting Listing Violations

Flipkart has put in place Flipkart Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. It is in Flipkart's interest to ensure that infringing products are removed from the App, as they erode Buyer and good Seller trust.

If you are a Verified Rights Owner and want to report a listing issue, see Flipkart's FIV. Note: Only the intellectual property rights owner can report potentially infringing products or listings through FIV. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us.

If your listing was removed through FIV, and you believe that your listing was removed in error, please contact us.

Flipkart does not and cannot verify that Sellers have the right or ability to sell or distribute their listed products. However, Flipkart is committed to removing infringing or unlicensed products once an authorized representative of the rights owner properly reports them to Flipkart.

FIV works to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. FIV participants have the ability to identify and request removal of allegedly infringing products and materials.

Any person or company who holds intellectual property rights (such as a copyright, trademark or patent) which may be infringed upon by products listed on Flipkart is encouraged to become a FIV member.

Program membership entitles you (Verified Rights Owner) to the following benefits:

Rapid response by Flipkart in ending listings reported by you (as the Verified Rights Owner) as allegedly infringing

Dedicated priority email queues for reporting alleged infringements

The ability to obtain identifying information about Flipkart's users'

How to Become a FIV Member

To join the FIV, we require only that you fully complete and email Us a Notice of Infringement form specifying the allegedly infringing listings and the infringed work, complete with an original authorized signature. The information requested by the Notice of Infringement is designed to ensure that parties reporting products are authorized by the rights owners, and to enable Flipkart to easily identify the material or listing to be ended.

In the interest of keeping the process easy and simple, after we receive your first Notice of Infringement in hard copy, future notices can be sent to Us by email at ss@flipkart.com.

Note: In your notice of infringement, you shall be required to identify the individual listing which is infringing your intellectual property. General notices shall not be accepted.

We are happy to receive such information, but must advise that we may be limited in Our ability to respond to your request absent formal notice from unauthorized rights owner.

Notice of Infringement

Flipkart Internet Private Limited

_______________________

_______________________

I, [name] ____________________________ of [address] _________________________ do solemnly and sincerely declare as follows:

1. I am the owner of certain intellectual property rights, said owner being named __________________ ('IP Owner').

2. I have a good faith belief that the item listings or materials identified in the annexure attached hereto are not authorised by the above IP Owner, its agent, or the law and therefore infringe the IP Owner's rights. Please expeditiously remove or disable access to the material or products claimed to be infringing.

3. I may be contacted at:

Name ___________________________________________________________

Title & Company ________________________________________________________

Address _________________________________________________________

Email (correspondence) ___________________________________________________

Telephone/Fax _____________________________________________________________

Date _________________________________________________________________

and I make this declaration conscientiously believing it to be true and correct.

Declared by ______________________________

on [date] ___________________________________ in [place]________

Truthfully,

Signature

Addendum to Notice of Infringement:

List of Allegedly Infringing Listings, Products, or Materials

A Note on Reason Codes: When identifying item numbers please use the reasons below. When removing products from the App, Flipkart will inform Sellers of the specific reason for the removal of their products.

Select the most appropriate reason. Please associate each item you report with only one reason code.

Trademark-infringement

1. Trademark owner doesn't make this type of product or has discontinued the production of the product

2. Item(s) is an unlawful replica of a product made by the trademark owner or is counterfeit

Trademark-listing description infringement

3. Listing(s) has unlawful comparison to trademark owner's brand or product

4. Listing(s) contains unlawful use of trademark owner's logo

Copyright-item infringement

5. Software is being offered without any license or in violation of a license

6. Item(s) is a bootleg recording;

7. Item(s) is an unlawful copy (software, games, movies, etc.);

8. Item(s) is unlawful duplication of printed material

9. Item(s) is an unlawful copy of other copyrighted work (paintings, sculptures, etc.)

Copyright-listing content infringement

9. Listing(s) comprises unauthorized copy of copyrighted text

10. Listing(s) comprises unauthorized copy of copyrighted image

11. Listing(s) comprises unauthorized copy of copyrighted image and text

Reason Code: _____________________________________________________________

Work(s)

infringed: _________________________________________________________

Item Number(s): ___________________________________________________________

Note:

1. Please provide the ownership of Trademark (Trademark Registration Certificate should be in the name of applicant)

2. Please provide the evidence as to the ownership of copyright.

All such Notices of Infringement shall be sent to infringement@flipkart.com; or ss@flipkart.com

Privacy Policy

Privacy Policy

 

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note:


Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.


By using this App you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our App.


By mere use of the App, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.




1. Collection of Personally Identifiable Information and other Information

When you register and use our App, you provide us your name, email address, age, user name, password and other registration information ('Personal Information').We collect and store the Personal Information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience and to help resolve disputes and troubleshoot problems. This also allows us to provide services and features that most likely meet your needs, and to improve our App to make your experience safer and easier. We also use such Personal Information to inform you about updates on products, services; customize user experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.


Although, you can use certain features of the App without telling us who you are or revealing any personal information about yourself, when you download the App we collect device related information pertaining to your mobile phone including, but not limited to, the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use ('Automatically Collected Information'), and irrespective of whether you register yourself on the App, once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the App. The identification of the IP address helps diagnose problems with our server, to administer our App and to gather broad demographic information.


We may also automatically track certain information about you based upon your usage of our App. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information may be compiled and analyzed on an individual or aggregated basis depending on the nature of the internal research for the intended service to the users of the App. This information may include the products and pages you have viewed on the App, your mobile phone information, and your IP address. We also use this information to send you offers and other communications on the interests expressed by you previously and buying pattern and behavior of other users, who you may know, on the App on an anonymous basis. Similarly, information collected on your buying pattern and behavior on the App will be shared with other users, who you may know, on an anonymous basis.

We collect data about your usage on the App to also help analyse our page flow, measure promotional effectiveness and promote trust and safety. The analysis of this data can also help us provide information that is targeted to your interests. If you choose to buy on the App, we collect information about your buying behaviour to customize user experience on the App.


When you visit the App, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with promotional materials. We will not share your current location with other users or partners.

Additionally, you may encounter similar data collection devices on certain pages of the App that are placed by third parties. We do not control the use of such devices by third parties.




If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information.


If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.


If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the App, we may collect such information into a file specific to you.



By virtue of you downloading the App on the Google Play Store, we are provided with a unique advertising identifier for advertising and user analytics purposes. We may use the advertising identifier and/or a Flipkart unique identifier in connection with the information collected in accordance with the terms of this Privacy Policy. This Privacy Policy governs use of all data collected by us irrespective of whether any third party/platform has amended its policies from time to time including any periodical control by such third parties on collection of data on your preference.












We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or
income level). We use this data to tailor your experience of our App, providing you with content that we think you might be interested in and to display content according to your preferences.



2. Sharing/disclosure of personal information

We may share personal information with our other corporate entities and affiliates/ business affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.




We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court
orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.


We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information and this privacy policy will stand novated in favour of that entity.




3. Commercial use of information


All the information provided by you as set forth above, may be used for data analytics, market research, analyzing trends in the market, providing services to you and for other commercial purposes herein not mentioned and you hereby convey that you have no-objection to the use of your data provided by you as contemplated hereinabove.


4. Links to Other Sites

Our App may link to other websites that may collect personally identifiable information about you. Flipkart.com is not responsible for the privacy practices or the content of those linked websites.




5. Security Precautions

Our App has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. We endeavor to provide reasonable security for information we process and maintain, however we do not guarantee that such security system can prevent all potential security breaches.




6. Choice/Opt-Out

Subject to our policy regarding collection of data under any Flipkart identifier we provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You can stop all collection of information by the App easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the App. You also have the option to opt out of providing us with any Personal Information, is you choose not to.


If you want to remove your contact information from all flipkart.com lists and newsletters, please visit unsubscribe option contained in such newsletters




7. Advertisements on Flipkart.com

We may use third-party advertising companies to serve ads when you use our App. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Apps or websites in order to provide advertisements about goods and services of interest to you.


Further, if you explicitly agree to share your information with such third-party advertising companies who advertise on Flipkart, we shall share your name, contact or such other information with third parties.


Explicit : When you install the app, Flipkart reserves the right to collect the list of apps installed on your phone or such other information available on your phone and use or share such information with third party.

Information pertaining to you collected by any other App Platform will be governed by such platform's policies which are not under our control. As stated herein above we will be collecting information about you when you use our App and such Information will be governed by this Privacy Policy




8. Data Retention Policy, Managing Your Information

We will retain User provided data for as long as you use the App and for a reasonable time thereafter. Please note that some or all of the User Provided Data may be required in order for the App to function properly. If you wish to stop us from collecting any Personal information or other data, you may uninstall the App.




9. Your Consent

By using the App and/ or by providing your information, you consent to the collection and use of the information you disclose on the App in accordance with this Privacy Policy, including but not limited to your consent for sharing your information (including with third parties) as per this privacy policy.


If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.




10. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Rajiv Ravindran

Flipkart Internet Private Limited
AKR Tech Park, 1st floor Block 'C' Krishna Reddy Industrial Area,7th Mile,
Hosur Road Bangalore 560068
Karnataka, India

Phone: +91 - 080-42749527
Email: grievance.officer@flipkart.com
Time: Mon to Sat (9:00 to 18:00)




11. Questions?

Please contact us regarding any questions regarding this statement.
Affiliate Policy
Infringement Policy


Affiliate Policy

Affiliate Policy

 

This Agreement contains the complete terms and conditions that apply to an individual's or entity's

participation in the Flipkart's Associates Program (the "Program"). As used in this Agreement, "we", "us",or " our" means Flipkart Internet Private Limited or any of our affiliate. parent. or group companies and our successors and assigns, as the case may be, and "you" means the applicant. "Flipkart Site" means, collectively, the flipkart.com website. "Your site" means your website where you will link to the Flipkart Site (and which you will identify in your Program application). Save for our obligation to pay referral fees under Section 4,which may be performed solely by us, we may cause any of our obligations under this Agreement to be fulfilled by any of our Affiliates (defined below), on our behalf.

1. Enrollment in the Program

To begin the enrollment process, you will submit a complete Program Application via the Flipkart Site.

We will evaluate your application in good faith and will notify you of its acceptance or rejection. We may reject your application if we determine (in our sole discretion) that your site is unsuitable for the Program.

Unsuitable sites include, but are not limited to, those that:

• list affiliate links on price comparison sites in any manner whatsoever.

• advertise affiliate links through pop-up windows pop-unders.

• advertise affiliate links as Flipkart 'coupon codes' or special offers.

• advertise affiliate links as a cashback offer.

• use affiliate links, whether directly or indirectly, on websites offering any kind of referral program with without payment of fees and or sites in the nature of multi-level marketing arrangements.

• use affiliate links in HTML emailers, newsletters or any other form of bulk emails.

• use affiliate links on illegal audio video download sites.

• promote sexually explicit materials.

• promote violence.

• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

• promote illegal activities.

• include any trademark of Flipkart.com, or its affiliates, or any variation or misspelling of any trademark of Flipkart.com, or its affiliates, in any domain name -- for example, a domain name such as"flipkart.mydomain.com","flipkartauctions.net","facebook.comflipkartdealsgroup," would be unsuitable.

• include any trademark of Flipkart.com, Inc. or its affiliates in any username, group name, or other identifier on any social networking website.

• include any colour combination or layout similar or identical to Flipkart.com, with or without intention to deceive.

• otherwise violate intellectual property rights.

Please also note that you may not purchase products during sessions initiated through the links on your site for your own use, for resale or commercial use of any kind. This includes orders for customers or on behalf of customers or orders for products to be used by you or your friends, relatives, or associates in any manner.

By participating in the Program you agree that you will not engage in any such activities. If we reject your application, you are welcome to reapply to the Program at any time. You should also note that if we accept your application and your site is thereafter determined (in our sole discretion) to be unsuitable for the Program, we may terminate this Agreement with immediate effect, with or without notice, as may be determined in sole discretion of Flipkart.com. Participation in the Program is limited to parties that lawfully can enter into and form contracts under applicable law. For example, minors are not allowed to participate in the Program.

Further, by participating in the Program you agree that you have read and understood the contents of Flipkart Terms of Use (http: www.flipkart.com/s/terms ) and contents of the said Terms of Use shall be read as part and parcel of the Agreement, wherever applicable and be binding upon you.

2.Links on Your Site

Once you have been notified that your site has been accepted into the Program, and subject to clause 1 of this Terms and Conditions, we grant you a revocable, non-exclusive, worldwide, royalty-free license for the duration of the term of this Agreement, solely for purposes of facilitating referrals from your site to the Flipkart Site, to provide on your site one or more of the following types of links to the Flipkart Site:

Product Links: You may select one or more Products to list on your site using a variety of formats that we make available to you, such as text link format, graphical link format, customizable "widget" format, or "product preview" link format. A "Product" is any product listed on the Flipkart Site that is fulfilled by us or on our behalf, a Digital Product(defined below), or any product sold by a third party seller on the Flipkart Site.

For each selected Product, you will display on your site a short description, review, or other reference. You will be responsible for the content, style, and placement of these references. You will provide a Special Link (as defined below) from each Product reference on your site to the corresponding Flipkart Site online catalog entry. Each such link will connect directly to a single item in our online catalog. You may add or delete Products (and related links) from your site at any time without our approval. You may not use Special Links to link to the Flipkart Site from references to products on your site that are not "Products" as defined above.

Search Box Link: You may provide a Flipkart Site search box on your site that will permit your site visitors to view Products that are the results of their search query within the Search Box link or view results that link directly to a page on the Flipkart Site that contains the results of their search query. We will provide you with technical specifications describing how to include an Flipkart Site search box on your site.

General Link to Flipkart Site Home Page: You may provide a general link on your site to the homepage of the Flipkart Site.

Cart Link: In conjunction with Product links on your site, you may provide a link that, when clicked, will allow visitors of your site to add products to their shopping cart. We will provide you with technical specifications describing how to include a Cart Link on your site. If you choose to provide a graphical Cart Link, you agree that you will use the graphical artwork we serve or otherwise provide to you only to identify The Cart Link. If you choose to provide a text-only Cart Link, you agree that the text of the link will read "Buy from Flipkart.com" and will include no other or different text unless otherwise specified by us.

Search Results Link: You may provide a link on your site that will link to a particular search result on the Flipkart Site, the parameters of which will be determined by you based on search generating alternatives we Make available to you.

Any Page Linky: You may provide a link on your site that will link to any particular page on the Flipkart Site,provided that you properly use the special link formats provided on the Flipkart Site as part of the Program to create such link.

We will provide you with guidelines and graphical artwork to use in linking to the Flipkart Site home page.

To permit accurate tracking, reporting, and referral fee accrual, we will provide you with special "tagged"

Link formats to be used in all links between your site and the Flipkart Site(and for purposes of this Agreement, the browser window described above that opens upon a user's clicking on a Quick-Click link is deemed a part of the Flipkart Site, and any Quick-Click link is deemed a link between your site and the Flipkart Site). You must ensure that each of the links between your site and the Flipkart Site properly utilizes such special link formats. Links to the Flipkart Site placed on your site pursuant to this Agreement and which properly utilize such special link formats are referred to as "Special Links." You will earn referral fees only with respect to activity on the Flipkart Site occurring directly through Special Links. we will not be liable to you with respect to any failure by you to use Special Links, including to the extent that such failure may result in any reduction

of amounts that would otherwise be paid to you pursuant to this Agreement.

You acknowledge that, by participating in the Associates Program and placing any of the above links within your site, we may receive information from or about visitors to your site or communications between your site and those visitors. Your participation in the Program constitutes your specific and unconditional consent to and authorization for our access to, receipt, storage, use, and disclosure of any and all such information, consistent with the policies and procedures set forth in the Privacy Notice on the Flipkart Site. Except for the license granted under this Section 2, you do not obtain any rights under this Agreement in any intellectual property, including, without limitation, any intellectual property with respect to the Special Links, link formats , technical specifications, guidelines or graphical artwork referenced above, or with respect to the Flipkart.com domain names.

You also acknowledge that we (and our corporate affiliates) may crawl or otherwise monitor your site for the purpose of ensuring the quality and reliability of Special Links on your site (for example, to detect links that are broken or non-functional, links to products that are out of stock or otherwise unavailable, etc.).

Therefore, you agree that we and our corporate affiliates may take such actions and that you will not seek to block or otherwise interfere with such crawling or monitoring (and that we and our corporate affiliates may use technical means to overcome any methods used on your site to block or interfere with such crawling or monitoring).

You also acknowledge that as a participant in the Program, we may from time to time send you email updates about the Program. By participating in the Program, you consent to our sending you these email updates.

Further, you acknowledge and agree that you will: (a) not, in connection with this Agreement, display or reference on your site, any trademark or logo of any third party seller on the Flipkart Site. (b) ensure that any "Privacy Information" link or Flipkart trademark (either in logo or text form) that we include in a Special Link is not obscured or altered in anyway or made invisible, illegible or indecipherable to visitors of your site.

(c) use any data, images, text, or other information obtained by you from us or the Flipkart Site in connection with this Agreement ("Content")only in a lawful manner and only in accordance with the terms of this Agreement. (d) not use any Content relating to any Excluded Merchant or any product sold by any Excluded Merchant. (e) not modify or alter any Content that consists of a graphic image, other than to resize it. (f) not edit any Content that consists of text, other than to shorten its length. (g) not sell, redistribute, sublicense or transfer any Content. (h) not use any Content in a manner intended to send sales to any site other than the Flipkart Site. (i) promptly delete any Content that is no longer displayed on the Flipkart Site or that we notify

you is no longer available for your use and (j) not use any Content, including any name or likeness embodied therein, in a manner (e.g., a closely proximate placement to unrelated third party materials) that implies a person's or company's endorsement or sponsorship of, or commercial tie-in or other association with, any product, service, party or cause.

3.Order Processing

We will process Product orders placed by customers who follow Special Links from your site to the Flipkart Site. We reserve the right to reject orders that do not comply with any requirements that we periodically may establish. We will be responsible for all aspects of order processing and fulfillment. Among other things, we will prepare order forms, process payments, cancellations, and returns, and handle customer service. We will track sales made to customers who purchase Products by using Special Links from your site to the Flipkart Site and will make available to you reports summarizing this sales activity. The form, content, and frequency of the reports may vary from time to time in our discretion.

4.Referral Fees

We will pay you (in accordance with Sections 5 and 6 below)referral fees on certain Product sales to third parties. For a Product sale to be eligible to earn a referral fee, the customer must click-through a Special Link on your site to the Flipkart Site and during a single session, add the Product to his or her shopping cart. The session begins when the customer clicks through a Special Link on your site to the Flipkart Site and ends upon the first to occur of the following events: (a) 24 hours elapse from the customer's initial click-through, (b) the customer places an order for a Product or (c) the customer follows a third party link to the Flipkart Site that is formatted with an Associate's tag. We will only pay referral fees on eligible Products after order, payment, and shipping.

To permit accurate tracking, reporting and fee accrual, you must ensure that the Special Links between your site and the Flipkart Site are properly formatted. We will not be liable for paying referral fees on purchases that are not correctly tracked and reported because the links between your site and the Flipkart Site are not properly formatted.

We will not, however, pay referral fees on any Products that are added to a customer's Shopping Cart after the customer has reentered the Flipkart Site(other than through a Special Link from your site), as determined by us, even if the customer previously followed a link from your site to the Flipkart Site. In addition, we will not pay referral fees for any purchases made by customers referred to us through Special Links generated or displayed in response to general Internet search queries or keywords. For avoidance of doubt, the Search Box Link, which searches the Flipkart Product catalog, or searches of product databases that include Flipkart Products, such as shopping comparison engines, are still eligible for referral fees.

You may not purchase products during sessions initiated through the links on your site for your own use,for resale or commercial use of any kind. This includes orders for customers or on behalf of customers or orders for products to be used by you or your friends, relatives, or associates in any manner. Such purchases may result (in our sole discretion) in the withholding of referral fees and or the termination of this Agreement. In addition, you may not: (a) directly or indirectly offer any person or entity any consideration or incentive (including, without limitation, payment of money (including any rebate), or granting of any discount or other benefit) for using Special Links on your site to access the Flipkart Site (e.g., by implementing any "rewards" program for persons or entities who use Special Links on your site to access the Flipkart Site). (b) read, intercept, record, redirect, interpret, or fill in the contents of any electronic form or other materials submitted to us by any person or entity.(c) in any way modify, redirect,suppress, or substitute the operation of any button, link, or other interactive feature of the Flipkart Site. (d)make any orders or subscription requests, or engage in other transactions of any kind on the Flipkart Site on behalf of any third party, or authorize, assist, or encourage any other person or entity to do so. (e)take any action that could reasonably cause any customer confusion as to our relationship with you, or as to the site on which any functions or transactions (e.g., search, order, browse, and so on) are occurring. (f)other than providing Special Links on your site in accordance with this Agreement, post or serve any advertisements or promotional content promoting the Flipkart Site or otherwise around or in conjunction with the display of the Flipkart Site (e.g., through any "framing" technique or technology or pop-up or pop-under windows), or assist, authorize, or encourage any third party to take any such action. (g) attempt to circumvent the referral fee schedule or artificially increase your referral fees (e.g. by intentionally featuring, purchasing or requesting or encouraging any third party to purchase low-price items offered on the Flipkart Site (as determined by us) for the purpose of exceeding any referral fee threshold or by causing any page of the Flipkart Site to open in a customer's browser other than as a result of the customer clicking on a Special Link on your site). (h) attempt to intercept or re-direct(including, without limitation, via user-installed software) traffic from or on, or divert referral fees from, any website that participates in the Program. (i) use any Content or Special Link in connection with any handheld, mobile, or mobile phone application without our prior written approval. or (j) seek to purchase or register any keywords, search terms or other identifiers that include the words "Flipkart," "Flipcart","Digiflip", "Flyte" or any other trademark of Flipkart Internet Private Limited or its affiliates, or variations or misspellings thereof("Proprietary Terms") for use in any search engine, portal, sponsored advertising service or other search or referral service. From time to time we may request that you cause any applicable web search provider to exclude Proprietary Terms from keywords used to display your advertising content in association with search results, assuming the provider of such Web search engine offers such exclusion capabilities.

5.Referral Fee Schedule

During each calendar month, for Qualifying Products sold during sessions initiated through Special Links on your site, you will earn(subject to the other terms of this Agreement) referral fees in accordance with the "Fee Structure" described below.

Fee Structure.

Subject to the other terms of this Agreement, you will earn a percentage of Qualifying Revenues (revenues derived by us from customers as a result of sales of Qualifying Product units sold during sessions initiated through Special Links on your site, excluding costs for shipping, handling, gift-wrapping, taxes separately stated and charged to the customer, service charges, rebates, credit card processing fees, returns and bad debt) set forth in the table below that corresponds to the number of such Qualifying Product units sold during sessions initiated through Special Links on your site.

6. Referral Fee Payment

We will pay you referral fees on a monthly basis for Qualifying Products shipped in the applicable month.Approximately 60 days following the end of each calendar month, we will either (a) send you a cheque for the referral fees earned, (b) send you a gift card good for purchase of Products through the Flipkart.com site, subject to our standard terms or conditions. If you select payment via Flipkart.com site gift card, we will accrue and withhold referral fees until the total amount due is at least INR Rs 250.00. If you select payment via cheque, we will accrue and withhold referral fees until the total amount due is at least INR Rs2500.00.

7. Policies and Pricing

Customers who buy products through this Program will be deemed to be our customers.

Accordingly, all of our rules, policies, and operating procedures concerning customer orders, customer service, and product sales will apply to those customers. We may change our policies and operating procedures at any time. For example, we will determine the prices to be charged for products sold under this Program in accordance with our own pricing policies. Product prices and availability may vary from time to time. Because price changes may affect Products that you have listed on your site, your site may only show prices when we serve the link in which those prices are displayed. We will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular product.

8. Identifying Yourself as an Associate

You may not issue any press release with respect to this Agreement or your participation in the

Program. such action may result in your termination from the Program. You may not in any manner

misrepresent or embellish the relationship between us and you, or express or imply any relationship or affiliation between us and you or any other person or entity except as expressly permitted by this

Agreement (including by expressing or implying that we support, sponsor, endorse, or contribute money to any charity or other cause).

9. Limited License

We grant you a nonexclusive, revocable right to use the graphic image and text described in Section 8 and such other text or images for which we grant express permission, solely for the purpose of identifying your site as a Program participant and to assist in generating Product sales. You may not use such image or text in an offline promotion or other offline manner (e.g., in any printed material, mailing or other document).You may not modify the graphic image or text, or any other of our images, in any way. We reserve all of our rights in the graphic image and text, any other images, our trade names and trademarks, and all other intellectual property rights. You agree to follow our Trademark Guidelines, as those guidelines may change from time to time. We may revoke your license at anytime by giving you written notice.

10. Responsibility for Your Site

You will be solely responsible for the development, operation, and maintenance of your site and for all materials that appear on your site. For example, you will be solely responsible for:

• the technical operation of your site and all related equipment

• ensuring the display of Special Links on your site does not violate any agreement between you and any third party (including without limitation any restrictions or requirements placed on you by a third party that hosts your site)

• creating and posting Product descriptions on your site and linking those descriptions to the

Flipkart Site catalog

• the accuracy and appropriateness of materials posted on your site (including, among other things,

all Product-related materials and any information you include within or associate with Special Links)

• ensuring that materials posted on your site do not violate or infringe upon the rights of any third party (including, for example ,copyrights, trademarks, privacy, or other personal or proprietary rights)

• ensuring that materials posted on your site are not libelous or otherwise illegal

• ensuring that your site accurately and adequately discloses, either through a privacy policy or

otherwise, how you collect, use, store, and disclose data collected from visitors, including, where

applicable, that third parties (including advertisers) may serve content and or advertisements and collect information directly from visitors and may place or recognize cookies on visitors' browsers.

We disclaim all liability for these matters. Further, you will indemnify and hold us harmless from all claims, damages, and expenses(including, without limitation, attorneys' fees) relating to the development, operation, maintenance, and contents of your site. We also advise you to strictly abide by the terms narrated in Clause 1 above of this terms and conditions and any non-observance of the terms therein shall determine our association with immediate effect.

11. Compliance with Laws

As a condition to your participation in the Program, you agree that while you are a Program participant you will comply with all laws, ordinances, rules, regulations, orders, licenses, permits, judgments, decisions or other requirements of any governmental authority that has jurisdiction over you, whether those laws, etc. are now in effect or later come into effect during the time you are a Program participant. Without limiting the foregoing obligation, you agree that as a condition of your participation in the Program you will comply with all applicable laws(federal, state or otherwise) that govern marketing email and all other anti-spam laws.

12. Term of the Agreement

The term of this Agreement will begin upon our acceptance of your Program Application and will end when terminated by either party. Either you or we may terminate this Agreement at any time, with or without cause, by giving the other party written notice of termination. Upon the termination of this Agreement for any reason, you will immediately cease use of, and remove from your site, all links to the Flipkart Site, and all of our trademarks, trade dress, and logos, and all other materials provided by or on behalf of us to you pursuant hereto or in connection with the Program. You are eligible to earn referral fees only on sales of Qualifying Products that occur during the term, and referral fees earned through the date of termination will remain payable only if the related orders are not canceled or returned. We may withhold your final payment for a reasonable time to ensure that the correct amount is paid.

Effect of Termination: Upon termination of this Agreement by either side you will cease to be anaffiliate and shall remove all links to the Flipkart site as detailed in clause 12 herein above and non-removal of links and use of all or any of our trademark, trade dress, logos and price are treated as illegal crawling and infringement of our Trademark.

13.Modification

We may modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a change notice or a new agreement on the Flipkart Site. Modifications may include, for example, changes in the scope of available referral fees, referral fee schedules, payment procedures, and Program rules. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOUR ONLY RECOURSE IS TO TERMINATE THIS AGREEMENT.YOUR CONTINUED PARTICIPATION IN THE PROGRAM FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON THE FLIPKART SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.

14. Relationship of Parties

You and we are independent contractors, and nothing in this Agreement will create any partnership,joint venture, agency, franchise, sales representative, or employment relationship between the parties.

You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that reasonably would contradict anything in this clause.

15. Limitation of Liability

We will not be liable for indirect, special, or consequential damages (or any loss of revenue, profits, or data) arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement and the Program will not exceed the total referral fees paid or payable to you under this Agreement.

16. Disclaimers

We make no express or implied warranties or representations with respect to the Program or any

products sold through the Program (including, without limitation, warranties of fitness, merchant ability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of the Flipkart Site will beuninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors.

17. Independent Investigation

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. YOU UNDERSTAND THAT WE MAY AT ANY TIME

(DIRECTLY OR INDIRECTLY) SOLICIT CUSTOMER REFERRALS ON TERMS THAT MAY DIFFER FROM THOSE CONTAINED IN THIS AGREEMENT OR OPERATE WEB SITES THAT ARE SIMILAR TO OR COMPETE WITH YOUR WEB SITE. YOU HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF PARTICIPATING IN THE PROGRAM AND ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE, OR STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.

18. Disputes

Any dispute relating in any way to the Program or this Agreement in which the aggregate total claim for relief sought on behalf of one or more parties exceeds INR Rs.1,00,000 will be adjudicated in any state or federal court in Bangalore, Karnataka, and you hereby consent to exclusive jurisdiction and venue in those courts. You further acknowledge and agree that our rights in the Content are of a special, unique, extraordinary character, giving them peculiar value, the loss of which cannot be readily estimated and may not be adequately compensated for in monetary damages.

19. Miscellaneous

This Agreement will be governed by the laws of the Indian Republic and the state of Karnataka, without reference to rules governing choice of laws. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and be enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.

Infringement Policy

Infringement Policy

 

Flipkart is committed to removing infringing products from its platform. To facilitate this, Flipkart has put in place a Flipkart Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. It is in Flipkart's interest to ensure that infringing products are removed from its platform, as they erode Buyer and Seller trust.

Policy

Flipkart respects third party Intellectual Property rights and actively supports protection of all third party Intellectual Property including Copyrights and Trademarks (“IP”). It is our policy to expeditiously respond to clear notices of alleged IP infringement.

If we receive proper notification of IP infringement, our response to such notices will include removing or disabling access to material claimed to be the subject of infringing activity.

How to report a listing

If you have a good faith belief that your IP right has been infringed by any of our sellers, you may follow the below process: We require that theIntellectual Property right owner or authorized agent provide the following details and email it to infringement@flipkart.com.The email should contain the below information.

  1. Identification or description of the copyrighted work/ trademark that has been infringed.

  2. Clear identification or description of where the material that you claim is infringing is located on the App with adequate particulars. Product ID of infringing products (in case of copyright infringement)

(Note: Flipkart is unable to process requests which do not specify exact product IDs).

  1. Your address, telephone number, and email address.

  2. A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.

  3. A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

  4. Brand Name (in case of Trademark infringement)

  5. Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

Flipkart Response to Infringement Verification Notifications

Upon receipt of a proper notice with requisite documents as stated above, Flipkart may expeditiously remove/ cause to remove and/ or disable or cause to disable the alleged infringing content hosted by third parties. We will also notify the relevant seller who submitted the allegedly infringing material and provide them with a copy of the copyright infringement notice. We retain the right to take appropriate actions according to applicable law of the land at the relevant point of time of notification. Any previous removal or disabling at an earlier occasion shall not preclude us from asserting an action contrary to such earlier removal or disabling.

License

License

 

BSD License

For Rebound software

Copyright (c) 2013, Facebook, Inc.
All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

* Redistributions of source code must retain the above copyright notice, this list of conditions and the following

disclaimer.

* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following

disclaimer in the documentation and/or other materials provided with the distribution.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES,INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AREDISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS ORSERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OFTHIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

gson (https://github.com/google/gson):

Copyright 2008 Google Inc.

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

========================================================================

android-volley (https://github.com/mcxiaoke/android-volley):

Copyright (C) 2014 Xiaoke Zhang

Copyright (C) 2011 The Android Open Source Project

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

========================================================================

ormlite-android (https://github.com/j256/ormlite-android):

Permission to use, copy, modify, and/or distribute this software for any purpose with or without fee is hereby

granted, provided that this permission notice appear in all copies.

THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING

ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL,

DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,

WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE

USE OR PERFORMANCE OF THIS SOFTWARE.

The author may be contacted via http://ormlite.com/

========================================================================

facebook-android-sdk (https://github.com/facebook/facebook-android-sdk):

Copyright (c) 2014-present, Facebook, Inc. All rights reserved.

You are hereby granted a non-exclusive, worldwide, royalty-free license to use,

copy, modify, and distribute this software in source code or binary form for use

in connection with the web services and APIs provided by Facebook.

As with any software that integrates with the Facebook platform, your use of

this software is subject to the Facebook Developer Principles and Policies

[http://developers.facebook.com/policy/]. This copyright notice shall be

included in all copies or substantial portions of the software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR

IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS

FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR

COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER

IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN

CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

==========================================================================================

NineOldAndroids (https://github.com/JakeWharton/NineOldAndroids)

Copyright 2012 Jake Wharton

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

==========================================================================================

okhttp (https://github.com/square/okhttp)

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

==========================================================================================

okio (https://github.com/square/okio)

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

==========================================================================================

glide (https://github.com/bumptech/glide)

License for everything not in third_party and not otherwise marked:

Copyright 2014 Google, Inc. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are

permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of

conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list

of conditions and the following disclaimer in the documentation and/or other materials

provided with the distribution.

THIS SOFTWARE IS PROVIDED BY GOOGLE, INC. "AS IS" AND ANY EXPRESS OR IMPLIED

WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL GOOGLE, INC. OR

CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR

CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR

SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON

ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING

NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The views and conclusions contained in the software and documentation are those of the

authors and should not be interpreted as representing official policies, either expressed

or implied, of Google, Inc.

---------------------------------------------------------------------------------------------

License for third_party/disklrucache:

Copyright 2012 Jake Wharton

Copyright 2011 The Android Open Source Project

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

---------------------------------------------------------------------------------------------

License for third_party/gif_decoder:

Copyright (c) 2013 Xcellent Creations, Inc.

Permission is hereby granted, free of charge, to any person obtaining

a copy of this software and associated documentation files (the

"Software"), to deal in the Software without restriction, including

without limitation the rights to use, copy, modify, merge, publish,

distribute, sublicense, and/or sell copies of the Software, and to

permit persons to whom the Software is furnished to do so, subject to

the following conditions:

The above copyright notice and this permission notice shall be

included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND

NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE

LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION

OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION

WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

---------------------------------------------------------------------

License for third_party/gif_encoder/AnimatedGifEncoder.java and

third_party/gif_encoder/LZWEncoder.java:

No copyright asserted on the source code of this class. May be used for any

purpose, however, refer to the Unisys LZW patent for restrictions on use of

the associated LZWEncoder class. Please forward any corrections to

kweiner@fmsware.com.

------------------------------------------------------------------

License for third_party/gif_encoder/NeuQuant.java

Copyright (c) 1994 Anthony Dekker

NEUQUANT Neural-Net quantization algorithm by Anthony Dekker, 1994. See

"Kohonen neural networks for optimal colour quantization" in "Network:

Computation in Neural Systems" Vol. 5 (1994) pp 351-367. for a discussion of

the algorithm.

Any party obtaining a copy of these files from the author, directly or

indirectly, is granted, free of charge, a full and unrestricted irrevocable,

world-wide, paid up, royalty-free, nonexclusive right and license to deal in

this software and documentation files (the "Software"), including without

limitation the rights to use, copy, modify, merge, publish, distribute,

sublicense, and/or sell copies of the Software, and to permit persons who

receive copies from any such party to do so, with the only requirement being

that this copyright notice remain intact.

==========================================================================================

Picasso (https://github.com/square/picasso)

Copyright 2013 Square, Inc.

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

==========================================================================================

crashlytics (https://get.fabric.io/)

Copyright © 2015 Twitter, Inc.

All Rights Reserved

==========================================================================================

ViewPagerIndicator (https://github.com/JakeWharton/ViewPagerIndicator)

Copyright 2012 Jake Wharton

Copyright 2011 Patrik Åkerfeldt

Copyright 2011 Francisco Figueiredo Jr.

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

==========================================================================================

AndroidTouchGallery (https://github.com/Dreddik/AndroidTouchGallery)

Copyright (c) 2012-2013 Roman Truba

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"),

to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense,

and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER

LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS

IN THE SOFTWARE.

==========================================================================================

HeaderListView (https://github.com/applidium/HeaderListView)

Copyright (c) 2013, Applidium All rights reserved. Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

* Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following

disclaimer in the documentation and/or other materials provided with the distribution.

* Neither the name of Applidium nor the names of its contributors may be used to endorse or promote products

derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE REGENTS AND

CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,

PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF

LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

==========================================================================================

zxing (https://github.com/zxing/zxing)

Copyright (C) 2009 ZXing authors

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

==========================================================================================

android-menudrawer (https://github.com/SimonVT/android-menudrawer)

Copyright 2012 Simon Vig Therkildsen

Licensed under the Apache License, Version 2.0 (the "License");

you may not use this file except in compliance with the License.

You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software

distributed under the License is distributed on an "AS IS" BASIS,

WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and

limitations under the License.

==========================================================================================

Delete
Returns Policy

Returns Policy

 

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy. All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicablereturn/replacement policy on the product page for any exceptions to the table below.

Category

Period and Conditions

Lifestyle: Clothing (excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories and Jewellery(non-precious)

30 days exchange

You may return for an exchange within 30 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with alloriginal tags still attached.

Electronics: Mobiles - Apple, Google
Tablets - Apple
Laptops - Apple
Smart Watches - Apple

10 days replacement*

Refunds are not offered. All sales are final.

*Replacements are offered only if the product was received in damaged condition. For all other device-related issues, please contact the brand authorized service centre directly:

Authorized Service Partner Locator :
Apple - https://locate.apple.com/in/en
Google - https://support.google.com/pixelphone/answer/7173456?hl=en-GB

Brand Support Site :
Apple - https://support.apple.com/en-in
Google - https://madeby.google.com/intl/en_in/phone/support/

Electronics:Mobiles(except Apple), Tablets(except Apple), Laptops(except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal CareAppliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, OtherAccessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables(except Apple)

Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

Home:Furniture

10 days replacement

Refunds are not offered. All sales are final.

We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technicalvisit. In the case of smartphones and tablets, you may also be required to install an application on the mobile to aid withtroubleshooting. If a defect is determined within the 10-day period following delivery, a replacement of the same model will be provided atno additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for theentire product or part(s) of the product will be provided by the seller.

Only one (1) replacement will be provided in the unlikely event that the product is defective.

If no defect is confirmed, the issue is not diagnosed within 10 days of delivery, a troubleshooting step cannot be performed, or if onereplacement has already been provided, you will be directed to a brand service centre to resolve any subsequent issues.

For products where installation is provided by Flipkart's service partners, please do not open the product packaging by yourself. Flipkartauthorised personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the dateof installation.

Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories

Home:Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

Automotive:Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car andBike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

10 days replacement

You may return for a replacement within 10 days of delivery.

For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags still attached.

No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards,Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes,Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards,Motherboards, Internal Hard drives,RAM

No returns

Returns cannot be accepted for these product categories.

View a complete list of all non-returnable products here

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is availableat the new address.

During pick-up, your product will be checked for the following conditions:

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (ifany) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (whereverapplicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) mustbe disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents,tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.