The Making Of A Manager (launch Ur Mnagement Career On The Fast Track)

* Here's How To Make A Go-For-It Bomb * Keep Your Emotional Spark Alive

3. Up The Career Ladder

* Where Your Opportunities Are * How Will An Organization Measure You? * What You Have, Use; What You Don't Have, Get! * Plug Into Success Through Networking    

4.  How To Get Organized And Stay Organized

* The Place That Serves As Your Office * Stack Trays And Control Towers * A Calendar Is Watching After You * The Endless Task And Project List

5.  How To Make The Most Of Your Memory

* A Pocket Full Of Remembrances * A Perfect Memory In Thirty Minutes * How To Remember Those Special Occasions

6.  How To Improve Your Powers Of Observation And Awareness

* Games Managers Play * Ways To Sharpen Your Seven Senses

7.  How To Develop Your Own Training Programme

* The Consistent And Inheritable Training Programme * Training Resources And Materials * A Training Outline And Training Record

8.  How To Become An Effective Trainer

* Three Areas Essential To Complete Training * A Simple Training Method

9.  How To Build A Team Of Trainers

* The Selection Of A Trainer * The Training Of A Trainer * How To Reward Your Trainers

10.  How To Use Cross Training Effectively

* A Cross Training Programme In Five Easy Steps * Let On-The-Job Training Occur Naturally * What To Do When Cross Training Hits A Snag * Has Anyone Been Cross Trained For Your Job? * How To Spread The Managerial Load

11.  How To Build Jobs That Build People

* The Purpose Of A Job Description * Job Analyses Solve Many Mysteries * Job Outlines Build Strong Work Habits * Work Management Means Economic Survival

12.  An Operations-Training Manual In Every Manager's Bookcase

* How To Develop A Manual To Suit Your Needs * A Training Programme Is What You Make It 

13.  How To Deal With Borrowers And Abusers

* How To Prevent Borrowed Items From Becoming Strayed Or Lost * How To Take Bad Breaks Out Of Breakage * Create A Programme Of Routine Inspections * How To Protect Your Time And Spend It Wisely * About Lending Money To Employees

14.  How To Get The Most From What You Have

* Purchase Wisely * A Forgotten Thing Is A Wasted Thing * How To Reduce Thefts * Systems Of Maintenance And Repair Prevent Headaches * Even Junk Has Value

15.  How To Be An Understanding And An Understood Boss

* How To Be An Understanding Listener * How To Be An Understood Speaker * How To Bring A Conversation To An End

16.  How To Earn The Respect Of Your Employees

* A Dozen Common Sense Ways To Earn The Respect Of Your Employees

17.  How To Get Along With Your Boss

* Why Some Managers Dislike Their Bosses * Be Of Value To Your Boss, And The Organization Will Value You * When The Boss Calls You Into The Office, Be Prepared * How To Welcome A New Boss

18.  Where, When, And How To Write Effectively

* How To Write Letters, Memos, And Reports Effectively * Influence Your Employees Through The Organization's Newsletter * How To Use A Bulletin Board Effectively

19.  How To Use Meetings To Get Results 

* Ingredients Of A Successful Meeting * Informal Meetings, Brief And Simple * How To Prepare For A Formal Meeting * How To Conduct A Formal Meeting * How To Record A Formal Meeting * How To Rate Your Meetings And Yourself * How To Speak Without Notes 

20.  How To Make Sensible Decisions

* Recognize A Problem For What It Is * How To Reach A Sensible Decision * Your Decision Making System * Don't Let Misleading Reports Sabotage Your Decisions * Don't Let A Committee Undermine Your Decisions

21.  How To Find Out What Your Employees Really Think 

* The Sound Of Questionnaire : How To Construct Your Own * How To Pinpoint A Specific Problem * How To Invite Employees To Sound Off * How To Protect The Employee's Trust * How To Tabulate And Analyze The Responses 

22.  How To Harvest Profitable Ideas From Your Employees

* Seeking Ideas While On The Job * Seeking Ideas In Meetings * Seek Ideas Through A Formal Programme 

23.  How To Help Troubled Employees

* Anticipating And Recognizing Personal Problems * Getting The Troubled Employee To Talk * Finding Sources Of Help * What Can You Do About Someone's Problem? * Take The First Step When Necessary * Don't Become A Victim * Remember Your Motives * How To Deal With An Angry Employee

24.  How To Make A Clique Click

* How And Why Clique Gets Started * Six Steps To The Successful Management Of A Clique

25.  How To Measure And Improve Employee Performance

* What Are The Real  Reasons For Performance Reviews? *The Performance Evaluation Form * The Rating System * When Should Performance Evaluations Be Made? * Getting Ready For The Performance Evaluation And Review * Overcoming Resistance To Performance Reviews * Conducting A Successful Performance Review * Something Else To Think About 

26.  How To Motivate Your Employees

* Motive * Motivate * Motivation * How To Estimate An Employee's Motivation * How To Bring About A Change In Motivation * When An Employee's Words Are Not Backed With Deeds * Control And Test An Employee's Motivation

27.  How To Deal With Problem Employees

* Why Workers Disobey * Dealing With Small And Serious Incidents * Discipline With A Sense Of Balance * Repeated Incidents Signify A Troublemaker's Choice * How To Tell An Employee Goodbye * What To Do When You Can't Get Rid Of A Problem Employee * Also Say Goodbye To Those Who Are Not Needed

28.  How To Work The Hiring Process For All It's Worth

* Success Or Failure Begins Here * Before The Hiring Process Begins, Be Prepared * How To Improve Your Hiring Skills

29.  How To Assess Your Success As A Manager 

* The Test Of Effective Management * The Test Of Continuous Change * The Test Of Emotional Stress

Index         

 

Do you want to climb the management ladder without having to work twenty-four hours a day? The Making Of A Manager will help you to polish your managerial skills and show you how you can work smarter not harder. Packed with handy tips, this book provides detailed information on everything a manager needs to know in order to operate successfully. Complete with advice on how to assess individual success as a manager, this insider's guide to getting on in management provides practical insights into every available management technique (including the tricks some bosses would rather you didn't know!)