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How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work (English)

(Paperback)
Paperback
Language: English
Length: 196 pages
Publisher: Little, Brown Book Group

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How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work (English) (Paperback) Price: Rs. 1,505

Dealing With Difficult Customers, Colleagues, Uncooperative Staff, A
Manipulative Boss - Or An Irritating Neighbour - Is A Challenge Many
People Face On A Day-To-Day Basis. People In Business Are Now Under
Extreme Pressure To Make Things Happen, Get More Sales And Turn A
Profit. This Constant Pressure Or Fear Can Make People Difficult To
Deal With.
This Book Shows You How To Identify And Understand Awkward And
Challenging Behaviours And How To Manage Them. It Shows You How To:
Defuse And Deal With Difficult Customers, Both On The Phone
And Face-To-Face. Manage Problems With Colleagues In The Workplace.
Handle Difficult Day-To-Day Interactions At Work With Any Of
The People We Come Into Contact With.Identify And Manage Behaviours Which Can Turn A Person Into
A ‘Problem’ .Use The Six Programs Of Behaviour To Build Better Relationships. Use Proven Strategies For Success To Produce Effective
Outcomes.

About the Author
Alan Fairweather Worked In Sales And Customer Service And Did The
Job Of A Manager For Fifteen Successful Years. He Is Very Much Aware
That In Our Job And Our Personal Life, We Often Face Apparently Rude,
Impatient And Aggressive People. He Now Spends His Time Running
Seminars And Workshops, Developing Skills On How To Handle Such
People And Situations And Come Out Of It With Increased Confidence
And Improved Results.
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Specifications of How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work (English) (Paperback)

Book Details
Publisher Little, Brown Book Group
ISBN-10 1845283910
Edition 2010th
Imprint How To Books
Number of Pages 196 Pages
Publication Year 2010
Language English
ISBN-13 9781845283919
Binding Paperback
Dimensions
Weight 364
Height 9.17 Inches (US)
Width 5.91
Contributors
Author Info
Alan Fairweather Worked In Sales And Customer Service And Did The Job Of A Manager For Fifteen Successful Years. He Is Very Much Aware That In Our Job And Our Personal Life, We Often Face Apparently Rude, Impatient And Aggressive People. He Now Spends His Time Running Seminars And Workshops, Dev...View More
Alan Fairweather Worked In Sales And Customer Service And Did The Job Of A Manager For Fifteen Successful Years. He Is Very Much Aware That In Our Job And Our Personal Life, We Often Face Apparently Rude, Impatient And Aggressive People. He Now Spends His Time Running Seminars And Workshops, Developing Skills On How To Handle Such People And Situations And Come Out Of It With Increased Confidence And Improved Results.
Author Alan Fairweather
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