Management & Leadership

The story of an Area Manager with a rotten service problem and Charlie, his golf-playing Good Fairy, who teaches him how to turn customers into Raving Fans. Charlie introduces business people who have employed a creative approach to service--each elaborating on three particular secrets of service su... More

Satisfied Customers Just Aren’t Good Enough!‘Your customers are only satisfied because their expectations are so low and because no one else is doing better…. If you really want a booming business, you have to create Raving Fans.’Raving Fans! Includes startling new tips and innovative techni... More

In the third book of this ruthless and unique series, Robert Greene applies the ancient wisdom of war to strategies for life. Spanning world civilisations, synthesising dozens of political, philosophical and religious texts and thousands of years of violent conflict, War is a comprehensive guide to ... More

Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical company maxim is "Hire people with a sense of humor," and in-flight meals are never served--just sixty million bags of peanuts a year. By sidestep... More

The "BusinessWeek" bestseller, now in paperback. "Pour Your Heart Into It" tells the story of how small-company values, passion, and integrity turned six local coffee stories into the Starbucks chain.--"Fortune".A clear illustration of the principles that created the Starbucks phenomenon.... More

How anyone can be more effective with less effort by learning how to identify and leverage the 80/20 principle--the well-known, unpublicized secret that 80 percent of all our results in business and in life stem from a mere 20 percent of our efforts. The 80/20 principle is one of the great secrets o... More

These 366 daily readings have been harvested from Drucker's lifetime of work. At the bottom of each page, the reader will find an action point that spells out exactly how to put Drucker's management ideas into practice.Revered management thinker Peter F. Drucker is our trusted guide in this thoughtf... More

There is little room in today's demanding jobs for average, fun-of-the-mill performance. And the qualities you need to look for are quite different from even a few years ago. That's where this new book helps-by giving you a clear system to use when interviewing. Quite simply, it takes the guesswork ... More

This title offers a systematic approach to developing your networking skills - including an "NQ test" to help you quantify your networking ability. It features tools and techniques specific to each type of network, as well as advice from leading executives, researchers, and thought leaders. It copub... More

What Leaders Are Saying About "A Leader's Legacy" "Jim Kouzes and Barry Posner have done it again! In a brilliant follow-up to The Leadership Challenge, they offer the combined wisdom of decades of studying and working with leaders. In 22 thoughtful essays they summarize with depth and clarity what... More